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What is LastPass?
LastPass manages your passwords and online life, so you don't have to. We've made going online easier and safer, and supporting all of your browsers, operating systems, and mobile devices since 2008.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
1
Since last award
91 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+81 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LastPass?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Credential Management
Password Generator
Encryption and Decryption
Work and Personal
Vault for Each User
Multi-Factor Authentication (MFA)
Autosave and Autofill
Access From Multiple Devices
Credential Rotation
Team Management
End User Self Serve
Vendor Capability Ratings
Business Value Created
Breadth of Features
Quality of Features
Ease of Implementation
Usability and Intuitiveness
Ease of IT Administration
Vendor Support
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
LastPass Reviews
Dylan C.
- Role: Information Technology
- Industry: Communications
- Involvement: End User of Application
Submitted May 2023
Too expensive
Likeliness to Recommend
What differentiates LastPass from other similar products?
There's really not much that separates LastPass from others
What is your favorite aspect of this product?
The UI is very clean and easy to understand
What do you dislike most about this product?
The price is a bit steep, and with some previous breaches, it's hard to believe that the Private Equity that owns LastPass is willing to invest more in security
What recommendations would you give to someone considering this product?
If this product is bundled with some other GoTo products then it might be a good option, but otherwise, there's other options
Pros
- Respectful
Cons
- Less Efficient Service
- Less Inspiring
- Vendor's Interest First
Maurice H.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted May 2023
Not the best PasswordManager, but can improve!
Likeliness to Recommend
What differentiates LastPass from other similar products?
After working with LastPass in my business and my family, I found that it performs a bit less than the other password managers. It feels a bit slower and clumsy, even after fresh installations. It does not really set itself apart.
What is your favorite aspect of this product?
Downloading and installing goes really quick. Also, setting it up on several machines works fairly well. No logging in issues on most of the sites.
What do you dislike most about this product?
A few things could be improved, as this is in essence a good product. 1. Synchronisation does not always work the way it should. It is slow or non functional, especially on mobile phones. 2. In case of a databreach, LastPass could have worked and communicated a bit better than they did. It made us distrust the software a bit more, even though it is not always the fault of the software if they get hacked. It is how you solve it. A simple email does not always feel enough. More guides on how to save your data could be helpfull.
What recommendations would you give to someone considering this product?
You are free to test out LastPass. Always try to find if it works for you or not. Give it an honest try, as it is in itself not a bad piece of software. It is my personal experience with LastPass that made me switch, but maybe it could work for you. On a single machine (so no syncing) and a basic setup this could easily work well for you. Other than that, also try out 2 or 3 more password managers to see which one suits you best.
Pros
- Saves Time
- Generous Negotitation
- Efficient Service
- Effective Service
Cons
- Less Reliable
- Security Frustrates
- Less Productive
Maria M.
- Role: Industry Specific Role
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Apr 2023
Remove bad password habits fast and simply
Likeliness to Recommend
What differentiates LastPass from other similar products?
It's a great password manager program that creates, remembers, and fills in passwords for anyone. When I initially enter into an online account, LastPass saves my username and password so that they are automatically filled in the next time I visit. According to my experience, it's appealing software for security assurance.
What is your favorite aspect of this product?
LastPass is a fantastic idea, and I've been using it for several years with no problems. In my opinion, it is a safe password manager that allows us to store and manage multiple passwords and other account information. I appreciate how it encrypts saved login information and can automatically insert it into forms for us, while also assisting us in preventing cyber assaults.
What do you dislike most about this product?
The first setup may be a little difficult. I occasionally have to launch the LastPass app, copy my password from the manager, then paste it into the app because the mobile app doesn't always work correctly with all apps. For a number of devices, it was once free, but they now charge for this feature.
What recommendations would you give to someone considering this product?
Totally recommended! Anyone can generate lengthy, unique passwords with LastPass, store them, and use them without having to remember them. LastPass is affordable, safe, and offers more extra features than most of its rivals. LastPass employs a variety of two-factor authentication 2FA solutions in addition to biometric logins to guarantee the security of all user data.
Pros
- Trustworthy
- Unique Features
- Effective Service
- Inspires Innovation
