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LastPass US LP

LastPass

Composite Score

8.6 /10

CX Score

8.5 /10

107 Reviews Write a Review

What is LastPass?

LastPass manages your passwords and online life, so you don't have to. We've made going online easier and safer, and supporting all of your browsers, operating systems, and mobile devices since 2008.

Company Details

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Awards & Recognition

LastPass won the following awards in the Password Management category

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1 Top Rated Capabilities

12 Top Rated Features

2023

2 Top Rated Capabilities

10 Top Rated Features

2022

LastPass Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LastPass.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

91 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LastPass?

7% Negative

11% Neutral

82% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Respectful

Feature Ratings

Average 85

Credential Management

Password Generator

Encryption and Decryption

Work and Personal

Vault for Each User

Multi-Factor Authentication (MFA)

Autosave and Autofill

Access From Multiple Devices

Credential Rotation

Team Management

End User Self Serve

Vendor Capability Ratings

Average 81

Business Value Created

Breadth of Features

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Vendor Support

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

LastPass Reviews

Christine G.

Role: Consultant
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

LastPass is a MUST for businesses and personal use

Likeliness to Recommend

10 /10

What differentiates LastPass from other similar products?

With the "sharability" features, vaults an be shared by more than 1 person which allows family members and co-workers to share passwords so that cohesion can be accomplished. LassPass updates are installed at each restart of your computer so that no special installs are needed.

What is your favorite aspect of this product?

I can generate unique passwords and it always asks to update or add passwords.

What do you dislike most about this product?

If my computer program is "remembering the passwords and I happen to change one, LastPass will remember the last password used and not the newly created one.

What recommendations would you give to someone considering this product?

With all the hackers out there and all the phishing and scams going on, LastPass is vital to privacy!!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Crisanne G.

Role: Sales Marketing
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Awesome way to save your passwords

Likeliness to Recommend

8 /10

What differentiates LastPass from other similar products?

The level of security offered

What is your favorite aspect of this product?

That I can access it from multiple devices

What do you dislike most about this product?

Master password

What recommendations would you give to someone considering this product?

Write your master password down

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Cons

Slower Product Innovation

Tarig I.

Role: Operations
Industry: Energy
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

LassPass: convenient secure password management.

Likeliness to Recommend

9 /10

What differentiates LastPass from other similar products?

Trusted security!

What is your favorite aspect of this product?

The convenience of not having to remember passwords, auto-generating random secure passwords and auto-filling passwords fields.

What do you dislike most about this product?

Random password generation protects me from security threats and website phishing attempts.

What recommendations would you give to someone considering this product?

In the age of numerous passwords and accounts with sensitive information, reusing passwords is a high risk and is therefore recommended to use complex passwords of which LassPass helps remove the worry of having to remember. Trusted security and reputation is the reason I recommend considering this product.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

LastPass

What is LastPass?

Company Details

Need Assistance?

Awards & Recognition

LastPass Ratings

87 Likeliness to Recommend

1 Since last award

91 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+81 Net Emotional Footprint

How much do users love LastPass?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Credential Management Software provides credential management and retrieval functionality.

Password Generator Software includes the ability for users to generate strong passwords.

Encryption and Decryption Advanced capabilities to encode data and information with visibility and controls.

Work and Personal Offers the ability for users to leverage some or all software features for personal use.

Vault for Each User Each user has access to their own password vault.

Multi-Factor Authentication (MFA) Supports multi-factor device and app authentication.

Autosave and Autofill Allows for passwords to be autosaved and autofilled when accessing resources again.

Access From Multiple Devices Software can be accessed from multiple devices. Ideally this access will be possible regardless of the operating system used.

Credential Rotation Allows for passwords to be changed or reset as needed for privileged accounts

Team Management Create and manage team members. Items can be shared across team members.

End User Self Serve Intuitive portal designed for end users to create incident tickets, request services, and access status and FAQs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

LastPass Reviews

Christine G.

LastPass is a MUST for businesses and personal use

Likeliness to Recommend

Pros

Crisanne G.

Awesome way to save your passwords

Likeliness to Recommend

Pros

Cons

Tarig I.

LassPass: convenient secure password management.

Likeliness to Recommend

Pros

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Title

1
Since last award

Feature Ratings

Credential Management

Password Generator

Encryption and Decryption

Work and Personal

Vault for Each User

Multi-Factor Authentication (MFA)

Autosave and Autofill

Access From Multiple Devices

Credential Rotation

Team Management

End User Self Serve

Vendor Capability Ratings

Business Value Created

Breadth of Features

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Vendor Support

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization