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LastPass Logo
LastPass US LP

LastPass

Composite Score
8.6 /10
CX Score
8.5 /10
Category
LastPass
8.6 /10

What is LastPass?

LastPass manages your passwords and online life, so you don't have to. We've made going online easier and safer, and supporting all of your browsers, operating systems, and mobile devices since 2008.

Company Details


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Awards & Recognition

LastPass won the following awards in the Password Management category

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LastPass Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LastPass.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

91 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LastPass?

7% Negative
11% Neutral
82% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Respectful

Feature Ratings

Average 85

Credential Management

89

Password Generator

88

Encryption and Decryption

87

Work and Personal

87

Vault for Each User

87

Multi-Factor Authentication (MFA)

86

Autosave and Autofill

86

Access From Multiple Devices

85

Credential Rotation

84

Team Management

84

End User Self Serve

84

Vendor Capability Ratings

Average 81

Business Value Created

84

Breadth of Features

82

Quality of Features

82

Ease of Implementation

82

Usability and Intuitiveness

82

Ease of IT Administration

82

Vendor Support

81

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

77

Ease of Customization

76

LastPass Reviews

Jean P.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

LastPass: From spreadsheets to a secured dashboard

Likeliness to Recommend

10 /10

What differentiates LastPass from other similar products?

LastPass is more than just a password management solutions. With the Teams features, as administrator, I was able to add every new employees, share passwords related to their specific departments, all this via a secured interface. What we were previously doing via email, as which was at risk in case that email account was accessed or hacked by a 3rd party, LastPass simply eliminates this issue. Each employee also had his own private vault, for saving his passwords and sensitive information. Best of all, the digital records features, unique to LastPass, allowing storage of credentials like software licenses, and Wi-Fi specific passwords.

What is your favorite aspect of this product?

I love the multi-factor authentication as well as the ability to enforce passwords parameters. Also, in case of an employee no longer forms part of the organization, their accesses can be removed immediately, and security policies applied. Sharing passwords in a secured cloud environment has never been so easy with LastPass.

What do you dislike most about this product?

3 Single Sign-on (SSO) apps are available as from the Business plan. It is sad that this is not included in the Teams plan, for their is no big disparity in the pricing.

What recommendations would you give to someone considering this product?

If your organization needs to have optimal control on its IT users as well as the IT network, LastPass is highly recommended. If you are looking to modernize and optimize your business processes by moving from spreadsheets to a secured cloud system, LastPass is best suited. If you want to store and share password in a secured environment, LastPass is the perfect solutions.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Khevin C.

  • Role: C-Level
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Protect from social engineering attacks with MFA

Likeliness to Recommend

10 /10

What differentiates LastPass from other similar products?

While many password vaults provider provide adequate security with their Multifactor Authentication (MFA), this is generally just the SMS codes. With the social engineering attacks getting more and more sophisticated, even the SMS codes has its weakness. LastPass MFA takes authentication to a whole new level, by providing biometric (fingerprint & face), mobile device push notification and voice recognition. All this making LastPass an enterprise-grade business IT security provider.

What is your favorite aspect of this product?

I love the adaptive authentication features, which protects from bots and repetitive malicious pattern: by adapting to users and scenarios, it provider an advanced layer of security. Pricing is really affordable also, for all the features provided. The geofencing policies are also great at validating IP and providing the next generation IT security.

What do you dislike most about this product?

Encrypted file storage should be increased for all plans. The 1GB limit gets exhausted very quickly. They should also offer additional methods for payment.

What recommendations would you give to someone considering this product?

If you want to protect your business from the latest and most sophisticated cyber threats, LastPass is the right choice in giving you the advanced level of security that you require.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Xavier V.

  • Role: C-Level
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Handling Passwords Securely With LastPass

Likeliness to Recommend

10 /10

What differentiates LastPass from other similar products?

While at the company previously we were storing password on our browser, with our latest security awareness training, we discovered the IT security issues that this could cause in case of breach. LastPass, with its encrypted vault provided us with an alternative and secured solutions for storing our passwords and even confidential notes.

What is your favorite aspect of this product?

The fact that only 1 single password is needed to manage everything is breathtaking. I also love the fact that I no longer have to having weak and duplicate passwords, for LastPass automatically identifies those, send an alert and offer secured, random passwords alternatives. Additionally, notes and passwords can be shared safely, which is perfect in the business context.

What do you dislike most about this product?

There is an additional pricing per user for advanced SSO and advanced MFA. I believe that this should already be included in the current pricing of $6 per user for the Business plan.

What recommendations would you give to someone considering this product?

If you need to login securely, fast and easy, LastPass is the perfect password management secured cloud solutions on the market. I am fully satisfied and strongly recommend.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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