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LastPass US LP

LastPass

Composite Score

8.6 /10

CX Score

8.5 /10

107 Reviews Write a Review

What is LastPass?

LastPass manages your passwords and online life, so you don't have to. We've made going online easier and safer, and supporting all of your browsers, operating systems, and mobile devices since 2008.

Company Details

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Awards & Recognition

LastPass won the following awards in the Password Management category

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1 Top Rated Capabilities

12 Top Rated Features

2023

2 Top Rated Capabilities

10 Top Rated Features

2022

LastPass Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LastPass.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

91 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LastPass?

7% Negative

11% Neutral

82% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Respectful

Feature Ratings

Average 85

Credential Management

Password Generator

Encryption and Decryption

Work and Personal

Vault for Each User

Multi-Factor Authentication (MFA)

Autosave and Autofill

Access From Multiple Devices

Credential Rotation

Team Management

End User Self Serve

Vendor Capability Ratings

Average 81

Business Value Created

Breadth of Features

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Vendor Support

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

LastPass Reviews

Simone S.

Role: Information Technology
Industry: Chemicals
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

The best platform to save a time saver

Likeliness to Recommend

10 /10

What differentiates LastPass from other similar products?

In my perspective, the only thing that differentiates it from similar categories is autofill features that save our life because it eliminates the need to enter a password each time we log in. With this capability, it is also simple to learn and use.

What is your favorite aspect of this product?

We used to use LastPass for businesses to securely and efficiently maintain all of the passwords required for all of the services we use on a regular basis. Personally, I use a few password managers, but this is the only one we use at work. What I appreciate best is that passwords may be provided to recipients without revealing the information in plain text. I appreciate that I can use LastPass with FaceID on my phone to easily log in to websites or apps.

What do you dislike most about this product?

Truly say security is the only thing that I admire. It would be useful to be notified if a password is older than a specific number of days and should be changed. Their mobile app might be a little more user-friendly. It is tough to autocomplete login forms for mobile devices when using browser applications like Chrome.

What recommendations would you give to someone considering this product?

After experimenting with a number of tools to store our passwords, I was constantly looking for one that was the perfect fit for our requirements. As a result, I tried LastPass, and it was the only one that eliminated my need to look into other options. Right now, my entire attention is on what matters most to me.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Olivia C.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

LastPass is secure and easy to use.

Likeliness to Recommend

9 /10

What differentiates LastPass from other similar products?

LastPass is an easy to use, secure, low cost, feature rich platform and has a pretty good free password management plan with which we can enjoy multiple options like automatically changing passwords, account recovery options, MFA multifactor), secure note storage and more.

What is your favorite aspect of this product?

I like it because it is well designed, easy to use and rich in features. It has a username and password generator with which I can create very secure credentials for my accounts. I also like the MFA authentication options and I can sync it with third party apps like Google Authenticator and Microsoft Authenticator.

What do you dislike most about this product?

With LastPass my privacy is guaranteed, I have no negative points, my experience with LastPass has been transparent.

What recommendations would you give to someone considering this product?

LastPass has a pretty good 30-day free version and offers multiple options to get started like account recovery options, MFA multi-factor authentication, and much more.

Pros

Efficient Service
Effective Service
Helps Innovate
Continually Improving Product

Richard J.

Role: Industry Specific Role
Industry: Agriculture
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

Will not disappoint! Great password management!

Likeliness to Recommend

10 /10

What differentiates LastPass from other similar products?

Works with ubikey

What is your favorite aspect of this product?

I don't have to remember passwords and works across devices

What do you dislike most about this product?

Tries to put passwords in Google Chrome browser search bar

What recommendations would you give to someone considering this product?

Use it and never forget your passwords again

Pros

Reliable
Enables Productivity
Respectful
Helps Innovate

How We Deliver

LastPass

What is LastPass?

Company Details

Need Assistance?

Awards & Recognition

LastPass Ratings

87 Likeliness to Recommend

1 Since last award

91 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+81 Net Emotional Footprint

How much do users love LastPass?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Credential Management Software provides credential management and retrieval functionality.

Password Generator Software includes the ability for users to generate strong passwords.

Encryption and Decryption Advanced capabilities to encode data and information with visibility and controls.

Work and Personal Offers the ability for users to leverage some or all software features for personal use.

Vault for Each User Each user has access to their own password vault.

Multi-Factor Authentication (MFA) Supports multi-factor device and app authentication.

Autosave and Autofill Allows for passwords to be autosaved and autofilled when accessing resources again.

Access From Multiple Devices Software can be accessed from multiple devices. Ideally this access will be possible regardless of the operating system used.

Credential Rotation Allows for passwords to be changed or reset as needed for privileged accounts

Team Management Create and manage team members. Items can be shared across team members.

End User Self Serve Intuitive portal designed for end users to create incident tickets, request services, and access status and FAQs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

LastPass Reviews

Simone S.

The best platform to save a time saver

Likeliness to Recommend

Pros

Olivia C.

LastPass is secure and easy to use.

Likeliness to Recommend

Pros

Richard J.

Will not disappoint! Great password management!

Likeliness to Recommend

Pros

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Feature Ratings

Credential Management

Password Generator

Encryption and Decryption

Work and Personal

Vault for Each User

Multi-Factor Authentication (MFA)

Autosave and Autofill

Access From Multiple Devices

Credential Rotation

Team Management

End User Self Serve

Vendor Capability Ratings

Business Value Created

Breadth of Features

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Vendor Support

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization