What is Kore.ai Experience Optimization Platform?
Kore.ai is a market-leading conversational AI and digital UX technology partner for Global 2000 companies. It provides conversational AI and digital UX-rich virtual assistants, designed specifically for enterprises, for a diverse range of use cases across industries for engaging customers, employees, and partners. Its end-to-end, comprehensive Virtual Assistant Platform serves as a secure foundation for enterprises to design, build, test, host, and deploy AI-rich virtual assistants across 30+ different digital and voice channels.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
92 Likeliness to Recommend
3
Since last award
100 Plan to Renew
82 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Kore.ai Experience Optimization Platform?
Pros
- Enables Productivity
- Trustworthy
- Effective Service
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
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Feature Ratings
Artificial Intelligence Engine
Workflow Processing
Natural Language Processing
Personalized Service
Learning and Adaptability
Intent Extraction
Leads Generation
Other Integrations
Vendor Capability Ratings
Breadth of Features
Quality of Features
Vendor Support
Ease of Customization
Business Value Created
Usability and Intuitiveness
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Implementation
Ease of IT Administration
Ease of Data Integration
Kore.ai Experience Optimization Platform Reviews
Gatukumi E.
- Role: Industry Specific Role
- Industry: Consulting
- Involvement: End User of Application
Submitted Mar 2022
An Exceptional Virtual Assistant Software
Likeliness to Recommend
What differentiates Kore.ai Experience Optimization Platform from other similar products?
With Kore.ai Experience Optimization Platform, it's easy for a business in any industry to professionally and efficiently engage customers, employees and partners thanks to the amazing virtual assistant features.
What is your favorite aspect of this product?
The software makes it easy to engage customers, partners, and employees. Setting up Kore.ai is easy and it's highly customisable. I like that this product is ideal for businesses of all sizes no matter the industry. It's relatively affordable
What do you dislike most about this product?
With it's many features, using it is not always easy for first timers.
What recommendations would you give to someone considering this product?
Kore.ai Experience Optimization Platform offers best features as a virtual assistant software. It's affordable, offers lot's of features, it is customizable and most importantly, it's ideal for businesses across all industries.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Unique Features
Menon R.
- Role: Sales Marketing
- Industry: Entertainment
- Involvement: End User of Application
Submitted Mar 2022
Full Visual Representation For Conversation Flows
Likeliness to Recommend
What differentiates Kore.ai Experience Optimization Platform from other similar products?
I have been captivated with Kore.ai capabilities. While at first it appears complicated to me, I started to learn slowly but surely about the powerful machine learning features. For example, Kore.ai was able to easily figure out an "intent" and execute its action from start to finish. The ability additionally to configure entities (like date) for the natural engine to recognize, makes that at the end of the day, you do not have a "parrot" tools but instead one which could analyze messages content and execute an action. This might sounds like sci-fi, but Kore.ai is really revolutionary.
What is your favorite aspect of this product?
My favorite aspect is definitely the possibility to monitor the conversation in the "debug panel": from the "sentiment (tone) of dialog" to the contextual data being stored. The tracking of meaningful information definitely gives an edge over your competitors: data for API calls, EnterpriseContext, BotContext, and BotUserSession.
What do you dislike most about this product?
Kore.ai is a powerful tools, but with this must come the great responsibility of continuously providing quality content and training materials: while those available are reasonable, there should be more, in my humble opinion.
What recommendations would you give to someone considering this product?
Kore.ai requires time and dedication but if you are looking for the next and most intelligent virtual assistant, Kore.ai is the right choice. I recommend for large businesses having the budget, technical and human capabilities to make optimal use of Kore.ai.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Khevin C.
- Role: C-Level
- Industry: Retail
- Involvement: End User of Application
Submitted Feb 2022
Increasing conversions in the retail industry
Likeliness to Recommend
What differentiates Kore.ai Experience Optimization Platform from other similar products?
I have tried and tested various e-commerce solutions as well as chatbots but Kore.ai is the one that had the long term approach: it's intelligent chatbots not online responded to general queries, but were also able to process orders across multiple e-commerce channels. Furthermore, the ability to upsell via personalized offers makes Kore.ai one of the most useful and intuitive tools in the industry.
What is your favorite aspect of this product?
I find the order tracking features important and useful: being able to query these information in a instant saves the business from having to acquire 3rd party software to manage this crucial part of the retail and e-commerce process.
What do you dislike most about this product?
When we first tried Kore.ai, we had to go through the request a demo steps: I believe that should this has been an automated step, we would have embarked on this solutions sooner. Also, listing the price publicly is important when it comes to transparency in my opinion.
What recommendations would you give to someone considering this product?
If you want to optimize your business processes and use your human resources elsewhere, while having a smart AI managing from your communications to your sales, then Kore.ai is the ideal solutions. It's a superb, if not the best virtual assistant you can get.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
