What is Kore.ai Experience Optimization Platform?
Kore.ai is a market-leading conversational AI and digital UX technology partner for Global 2000 companies. It provides conversational AI and digital UX-rich virtual assistants, designed specifically for enterprises, for a diverse range of use cases across industries for engaging customers, employees, and partners. Its end-to-end, comprehensive Virtual Assistant Platform serves as a secure foundation for enterprises to design, build, test, host, and deploy AI-rich virtual assistants across 30+ different digital and voice channels.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
1
Since last award
100 Plan to Renew
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Kore.ai Experience Optimization Platform?
Pros
- Enables Productivity
- Trustworthy
- Effective Service
- Inspires Innovation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Workflow Processing
Artificial Intelligence Engine
Natural Language Processing
Personalized Service
Intent Extraction
Learning and Adaptability
Leads Generation
Other Integrations
Vendor Capability Ratings
Breadth of Features
Quality of Features
Ease of Customization
Vendor Support
Usability and Intuitiveness
Ease of Implementation
Business Value Created
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Data Integration
Ease of IT Administration
Kore.ai Experience Optimization Platform Reviews
Subhadeep D.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2024
Superb, but a bit complex for beginners!
Likeliness to Recommend
What differentiates Kore.ai Experience Optimization Platform from other similar products?
As far as I have used, Kore.ai has a lot of functionalities and features which can be customized according to user or developer's feasibility and readability.
What is your favorite aspect of this product?
I love the customization of kore.ai and support of multiple third party channels.
What do you dislike most about this product?
The platform is a bit complex to understand for beginners, and difficult to understand.
What recommendations would you give to someone considering this product?
I would recommend to go for the product. This product is really helpful and is the perfect go to assistant for Chat support and other reliable tech supports.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Priyansh S.
- Role: Information Technology
- Industry: Insurance
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2024
Fantastic product with great overall capabilities.
Likeliness to Recommend
What differentiates Kore.ai Experience Optimization Platform from other similar products?
Reliability, integration, ease of task
What is your favorite aspect of this product?
User friendly environment
What do you dislike most about this product?
As of now nothing, some times find bit tricky to add different channels and make some customisations.
What recommendations would you give to someone considering this product?
It’s highly reliable, user friendly, good customer service, highly capable software
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
John P.
- Role: Operations
- Industry: Communications
- Involvement: Initial Implementation
Submitted Dec 2023
Truly smart AI / chatbot solution!
Likeliness to Recommend
What differentiates Kore.ai Experience Optimization Platform from other similar products?
NLP and smart solutions on chatbot / Ai space.
What is your favorite aspect of this product?
Widget, chatbot, and level of support given by Kore Ai team
What do you dislike most about this product?
Some technical backgrounds on some configurations. Would appreciate if some configurations are push on/off.
What recommendations would you give to someone considering this product?
Ai / chatbot market is too saturated already and most are just providing the same service. Kore Ai is leaning towards to be the differentiator.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing