What is KnowledgeOwl?
KnowledgeOwl is a knowledge base software platform that helps organizations create searchable, user-friendly documentation for both customers and internal teams. Founded in 2015 in Boulder, Colorado, KnowledgeOwl serves 3,200+ authors across industries including software, healthcare, and financial services. The platform features robust Google-like search, fully customizable design, AI-powered capabilities, and flexible public, private, or hybrid knowledge bases. As a Certified B Corporation, KnowledgeOwl is a bootstrapped company known for exceptional customer support and customer-driven development that puts people first.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
92 Likeliness to Recommend
1
Since last award
100 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+99 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love KnowledgeOwl?
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Cataloging
Configurable Knowledge Repository
Workflow and Approval Management
Role-Based Access
Reporting and Analytics
Rich Text Editor
Intelligent Search
Bulk Actions
API Integration
Version Control
Social Features
Vendor Capability Ratings
Vendor Support
Business Value Created
Availability and Quality of Training
Usability and Intuitiveness
Ease of Implementation
Ease of IT Administration
Quality of Features
Product Strategy and Rate of Improvement
Ease of Customization
Ease of Data Integration
Breadth of Features
KnowledgeOwl Screenshots
Product visual
AIchatbot
Style Guide, with AI review
screenshot of search settings
Owl Analytics (built-in robust analytics)
Subscriptions
Style Guide
Customize default text
KnowledgeOwl Reviews
Heather M.
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2021
Amazing Product!
Likeliness to Recommend
What differentiates KnowledgeOwl from other similar products?
Support: I can always rely on the KnowledgeOwl people to get back to me within a day when I have questions or concerns! Ease of Use: No special technical skills needed. Non-technical users adore how easy it is for them to use! Cost: The cost is efficient. We get to pay based on the amount of users.
What is your favorite aspect of this product?
Ease of Use: No special technical skills needed. Non-technical users adore how easy it is for them to use!
What do you dislike most about this product?
Automation: I wish there was more automation enabled for the article writing process.
What recommendations would you give to someone considering this product?
Make sure you have company buy in and make sure you have users that are willing to help contribute content. Develop a "knowledgebase" committee and process. KnowledgeOwl makes the "technical" stuff the easy part of the process.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
David A.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2021
KnowledgeOwl is what all SaaS should be.
Likeliness to Recommend
What differentiates KnowledgeOwl from other similar products?
First and foremost it would be customer service. The KO team is there when you need them and they know their stuff. Second would be the ability to customize the platform so that only the features and capabilities you need are visible. Third would be reliability. It just works and it works all the time.
What is your favorite aspect of this product?
Customer service
What do you dislike most about this product?
There's literally nothing I dislike.
What recommendations would you give to someone considering this product?
Carefully consider what a successful knowledge base deployment would look like, break down that perspective into all of the use cases and ancillary issues (for example security) that would be necessary to make it happen, and then discuss these with the KO team to determine if/how they can enable every use case.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Aaron B.
- Role: Operations
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2021
Amazing Product, backed by amazing support!
Likeliness to Recommend
What differentiates KnowledgeOwl from other similar products?
In looking at other products we found that KnowledgeOwl's focus on being the best knowledge base platform rather than a knowledge base, as a ticketing system, and a communications tool allowed us the ability to implement the vision that we had for how we wanted our support teams the easiest way to not only transition from our old KB but to be able to grow the accessibility and development of sharing that KB with other teams in the company tree.
What is your favorite aspect of this product?
Personally, it is the people. If the support team behind the product are knowledgeable and enjoy what they do with their product then the output can be amazing. The people that we have worked with from support specialists even up to the CEO (Chief Executive Owl) herself helping when we put out the call have been amazing and beyond helpful in getting our KB off the ground and getting better and better every day!
What do you dislike most about this product?
Currently, the only thing I would like to see is support for uploading and implementing HTML files directly.
What recommendations would you give to someone considering this product?
If you are looking for a product that is nearly ready to go "out of the box" with a wizardry of options and a support team to match then you will love this product. KO offers not only a fantastic jumping-off point to just simply get started but the freedom to grow and customize everything from the look and feel but the function of your knowledge base.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
