What is KnowledgeOwl?
KnowledgeOwl is a knowledge base software platform that helps organizations create searchable, user-friendly documentation for both customers and internal teams. Founded in 2015 in Boulder, Colorado, KnowledgeOwl serves 3,200+ authors across industries including software, healthcare, and financial services. The platform features robust Google-like search, fully customizable design, AI-powered capabilities, and flexible public, private, or hybrid knowledge bases. As a Certified B Corporation, KnowledgeOwl is a bootstrapped company known for exceptional customer support and customer-driven development that puts people first.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
92 Likeliness to Recommend
1
Since last award
100 Plan to Renew
85 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+99 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love KnowledgeOwl?
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Cataloging
Configurable Knowledge Repository
Workflow and Approval Management
Role-Based Access
Reporting and Analytics
Rich Text Editor
Intelligent Search
Bulk Actions
API Integration
Version Control
Social Features
Vendor Capability Ratings
Vendor Support
Availability and Quality of Training
Business Value Created
Ease of IT Administration
Usability and Intuitiveness
Ease of Implementation
Quality of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
Breadth of Features
KnowledgeOwl Screenshots
Product visual
AIchatbot
Style Guide, with AI review
screenshot of search settings
Owl Analytics (built-in robust analytics)
Subscriptions
Style Guide
Customize default text
KnowledgeOwl Reviews
Matthew G.
- Role: Information Technology
- Industry: Chemicals
- Involvement: End User of Application
Submitted Jul 2023
A have-it-all kind of know-it-all platform
Likeliness to Recommend
What differentiates KnowledgeOwl from other similar products?
Its simplicity, customizability, search function set it apart. A very easy to use knowledge platform solution for our clients and in-house as well.
What is your favorite aspect of this product?
Its definitely value for money compared to similar platforms, easy to navigatez has reliable customer support. Has good reporting capabilities i like too.
What do you dislike most about this product?
Its availability of 3rd party resources is a bit limited if you ask me. But that's about it on downsides.
What recommendations would you give to someone considering this product?
Its a good knowledge management platform. Really reliable, easy to use and navigate. With it you get to manage data and share/access it across the platform easily. It does have it all.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Odongo N.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Jan 2023
Improved Knowledge Management With KnowledgeOwl
Likeliness to Recommend
What differentiates KnowledgeOwl from other similar products?
What makes KnowledgeOwl ideal is that it is suitable for all organization no matter the size
What is your favorite aspect of this product?
What I like most about KnowledgeOwl is that it is highly customizable The software is scalable and makes building knowledge base easy
What do you dislike most about this product?
Well, no downfalls as KnowledgeOwl has been great .
What recommendations would you give to someone considering this product?
I recommend KnowledgeOwl as it is suitable for all businesses regardless of the size.
Pros
- Performance Enhancing
- Trustworthy
- Unique Features
- Effective Service
Becky R.
- Role: Operations
- Industry: Consulting
- Involvement: End User of Application
Submitted Nov 2022
Approachable Knowledge Management Tool
Likeliness to Recommend
What differentiates KnowledgeOwl from other similar products?
KnowledgeOwl connect with team members to deliver knowledge.
What is your favorite aspect of this product?
KnowledgeOwl has ideals of every information that suits firms.
What do you dislike most about this product?
KnowledgeOwl has streamlined the information that employees need.
What recommendations would you give to someone considering this product?
KnowledgeOwl brings more skills and technologies in firms.
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy
