KnowledgeOwl Customer Reviews 2025 | Knowledge Management

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KnowledgeOwl

Composite Score

7.9 /10

CX Score

8.3 /10

41 Reviews Write a Review

What is KnowledgeOwl?

KnowledgeOwl is a knowledge base software platform that helps organizations create searchable, user-friendly documentation for both customers and internal teams. Founded in 2015 in Boulder, Colorado, KnowledgeOwl serves 3,200+ authors across industries including software, healthcare, and financial services. The platform features robust Google-like search, fully customizable design, AI-powered capabilities, and flexible public, private, or hybrid knowledge bases. As a Certified B Corporation, KnowledgeOwl is a bootstrapped company known for exceptional customer support and customer-driven development that puts people first.

Company Details

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Awards & Recognition

KnowledgeOwl won the following awards in the Knowledge Management category

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9 Top Rated Capabilities

9 Top Rated Features

Latest Award, 2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2025

9 Top Rated Capabilities

9 Top Rated Features

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Champion

2023

7 Top Rated Capabilities

4 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

8 Top Rated Capabilities

8 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Champion

2021

KnowledgeOwl Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on KnowledgeOwl.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

1
Since last award

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love KnowledgeOwl?

0% Negative

2% Neutral

98% Positive

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Trustworthy

Feature Ratings

Average 86

Cataloging

Configurable Knowledge Repository

Workflow and Approval Management

Role-Based Access

Reporting and Analytics

Rich Text Editor

Intelligent Search

Bulk Actions

API Integration

Version Control

Social Features

Vendor Capability Ratings

Average 86

Vendor Support

Business Value Created

Availability and Quality of Training

Usability and Intuitiveness

Ease of Implementation

Ease of IT Administration

Quality of Features

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Data Integration

Breadth of Features

KnowledgeOwl Screenshots

KnowledgeOwl Reviews

Odongo N.

Role: Operations
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Improved Knowledge Management With KnowledgeOwl

Likeliness to Recommend

9 /10

What differentiates KnowledgeOwl from other similar products?

What makes KnowledgeOwl ideal is that it is suitable for all organization no matter the size

What is your favorite aspect of this product?

What I like most about KnowledgeOwl is that it is highly customizable The software is scalable and makes building knowledge base easy

What do you dislike most about this product?

Well, no downfalls as KnowledgeOwl has been great .

What recommendations would you give to someone considering this product?

I recommend KnowledgeOwl as it is suitable for all businesses regardless of the size.

Pros

Performance Enhancing
Trustworthy
Unique Features
Effective Service

Becky R.

Role: Operations
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

Approachable Knowledge Management Tool

Likeliness to Recommend

9 /10

What differentiates KnowledgeOwl from other similar products?

KnowledgeOwl connect with team members to deliver knowledge.

What is your favorite aspect of this product?

KnowledgeOwl has ideals of every information that suits firms.

What do you dislike most about this product?

KnowledgeOwl has streamlined the information that employees need.

What recommendations would you give to someone considering this product?

KnowledgeOwl brings more skills and technologies in firms.

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Trustworthy

Anita G.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

Impressive product, easy to use.

Likeliness to Recommend

9 /10

What differentiates KnowledgeOwl from other similar products?

Its simplicity makes it easy to use

What is your favorite aspect of this product?

Robust software Customer care like no other. Amazing!!

What do you dislike most about this product?

Truelly, I cannot think of any dislike at the moment.

What recommendations would you give to someone considering this product?

This tool will make your work easier for your company's knowledge management. Despite its simplicity, this software has massive capabilities!!!

Pros

Reliable
Performance Enhancing
Enables Productivity
Caring

How We Deliver

KnowledgeOwl

What is KnowledgeOwl?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

2022 Emotional Footprint Champion

2021 Data Quadrant Champion

KnowledgeOwl Ratings

92 Likeliness to Recommend

1 Since last award

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+99 Net Emotional Footprint

How much do users love KnowledgeOwl?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Cataloging Ability to organize documents and data based on similar tags, keywords and groupings.

Configurable Knowledge Repository The solution provides the ability to create, manage, disseminate and archive knowledge articles in a structured format.

Workflow and Approval Management Ability to model, build, and execute automatic workflows for the purpose of managing content-centric processes.

Role-Based Access Enable different levels of access based on role, allowing different articles to be available only to specific audiences as needed.

Reporting and Analytics Detailed analytics and dashboards on content usage and performance, including how information is accessed and by whom, search query performance, etc.

Rich Text Editor Allows users to create and share information using text and other formats such as charts, images, audio, and video, with easy formatting options.

Intelligent Search Provide user with filters and facets to refine search results, with auto-suggest capabilities, natural language search and search engine indexing.

Bulk Actions Allows users to import and export multiple articles at a time, make updates and changes to multiple categories, properties, or articles simultaneously.

API Integration API integrations with enterprise apps e.g. collaboration/communication tools, CRM, ECM, and existing knowledge sources allow access to content in multiple ways.

Version Control Tracking of document versions with each iteration of document changes.

Social Features Social features allow knowledge users to like, rate, comment, or tag knowledge content.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

KnowledgeOwl Screenshots

Product visual

AIchatbot

Style Guide, with AI review

screenshot of search settings

Owl Analytics (built-in robust analytics)

Subscriptions

Style Guide

Customize default text

KnowledgeOwl Reviews

Odongo N.

Improved Knowledge Management With KnowledgeOwl

Likeliness to Recommend

Pros

Becky R.

Approachable Knowledge Management Tool

Likeliness to Recommend

Pros

Anita G.

Impressive product, easy to use.

Likeliness to Recommend

Pros

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Feature Ratings

Cataloging

Configurable Knowledge Repository

Workflow and Approval Management

Role-Based Access

Reporting and Analytics

Rich Text Editor

Intelligent Search

Bulk Actions

API Integration

Version Control

Social Features

Vendor Capability Ratings

Vendor Support

Business Value Created

Availability and Quality of Training

Usability and Intuitiveness

Ease of Implementation

Ease of IT Administration

Quality of Features

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Data Integration

Breadth of Features