What is KnowledgeOwl?
KnowledgeOwl is a knowledge base software platform that helps organizations create searchable, user-friendly documentation for both customers and internal teams. Founded in 2015 in Boulder, Colorado, KnowledgeOwl serves 3,200+ authors across industries including software, healthcare, and financial services. The platform features robust Google-like search, fully customizable design, AI-powered capabilities, and flexible public, private, or hybrid knowledge bases. As a Certified B Corporation, KnowledgeOwl is a bootstrapped company known for exceptional customer support and customer-driven development that puts people first.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
92 Likeliness to Recommend
1
Since last award
100 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+99 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love KnowledgeOwl?
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Cataloging
Configurable Knowledge Repository
Workflow and Approval Management
Role-Based Access
Reporting and Analytics
Rich Text Editor
Intelligent Search
Bulk Actions
API Integration
Version Control
Social Features
Vendor Capability Ratings
Vendor Support
Business Value Created
Availability and Quality of Training
Usability and Intuitiveness
Ease of Implementation
Ease of IT Administration
Quality of Features
Product Strategy and Rate of Improvement
Ease of Customization
Ease of Data Integration
Breadth of Features
KnowledgeOwl Screenshots
Product visual
AIchatbot
Style Guide, with AI review
screenshot of search settings
Owl Analytics (built-in robust analytics)
Subscriptions
Style Guide
Customize default text
KnowledgeOwl Reviews
Shannon V.
- Role: Public Sector
- Industry: Government
- Involvement: End User of Application
Submitted Nov 2025
KO is useful, understandable, and client-focused
Likeliness to Recommend
What differentiates KnowledgeOwl from other similar products?
The client-provider relationship with KnowledgeOwl is distinct from most. The staff at KO is approachable and knowledgeable. They're willing to answer questions or work with you on your knowledge base. They worked with our team earlier this year to enhance and clean up our search feature by gathering data, analyzing and discussing next steps, and giving us the support to implement changes to the search feature that have made the results much more accurate. KO truly listens to clients; the new AI Style Guide Checker was a feature request that I and others sent to the KO team. KO also provides trainings and other support for clients.
What is your favorite aspect of this product?
Currently, my favorite aspect of KnowledgeOwl is the ability to manage and customize content. With KO's help, we've customized our platform to provide an efficient and effective experience for users that meets our brand and style standards. I greatly enjoyed KO's training about diataxis (an information architecture principle) as well as using icon panels for a visual navigation cue.
What do you dislike most about this product?
Unfortunately, KnowledgeOwl is not by default accessible. You can work with KO staff to make your platform accessible, but it's remediation, not universal design. I'd also like to see a higher character limit in the AI Style Guide Checker, a way to prevent odd formatting issues that can appear when you copy/paste from another document into a KO article, and the ability for categories to appear in search results.
What recommendations would you give to someone considering this product?
KnowledgeOwl is a fantastic platform for content management. In my role, I use KO to share and update internal procedures, policies, and documents. The AI Style Guide Checker allows you to upload your company style guide to KO, then have the AI compare your content to that style guide, article by article. It's a great tool for creating consistent, brand-worthy content.
Pros
- Helps Innovate
- Continually Improving Product
- Respectful
- Client Friendly Policies
Fainil G.
- Role: Operations
- Industry: Finance
- Involvement: End User of Application
Submitted Nov 2023
Objective Approach for Knowledge Sharing
Likeliness to Recommend
What differentiates KnowledgeOwl from other similar products?
This program has installed the AI assistance, which helps companies to convey the exact details and knowledge to users
What is your favorite aspect of this product?
The software has a diverse scope, that allows users to remain optimal and convincingly consistent with their performance.
What do you dislike most about this product?
The direction of managing all business skills and responsibilities is fully enhanced by this tool and the approach is digital
What recommendations would you give to someone considering this product?
The need for sharing knowledge globally is growing and this calls for the deployment of such a software for companies
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Matthew G.
- Role: Information Technology
- Industry: Chemicals
- Involvement: End User of Application
Submitted Jul 2023
A have-it-all kind of know-it-all platform
Likeliness to Recommend
What differentiates KnowledgeOwl from other similar products?
Its simplicity, customizability, search function set it apart. A very easy to use knowledge platform solution for our clients and in-house as well.
What is your favorite aspect of this product?
Its definitely value for money compared to similar platforms, easy to navigatez has reliable customer support. Has good reporting capabilities i like too.
What do you dislike most about this product?
Its availability of 3rd party resources is a bit limited if you ask me. But that's about it on downsides.
What recommendations would you give to someone considering this product?
Its a good knowledge management platform. Really reliable, easy to use and navigate. With it you get to manage data and share/access it across the platform easily. It does have it all.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
