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Khoros Social Media Management Logo
Khoros Social Media Management Logo
Khoros

Khoros Social Media Management

Composite Score
8.6 /10
CX Score
8.8 /10
Category
Khoros Social Media Management
8.6 /10

What is Khoros Social Media Management?

Your customers expect a seamless experience. Use the Khoros platform (formerly Spredfast + Lithium) to deliver an all-ways connected experience your customers deserve.

Company Details


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Awards & Recognition

Khoros Social Media Management won the following awards in the Social Media Management - Enterprise category

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Khoros Social Media Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Khoros Social Media Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Khoros Social Media Management?

3% Negative
3% Neutral
94% Positive

Pros

  • Helps Innovate
  • Effective Service
  • Acts with Integrity
  • Security Protects

Feature Ratings

Average 84

Social Post Archival

88

Social Moderation and Workflow Management

86

Social Media Channel Integration Outbound

85

Social Asset Management

85

Campaign Execution

84

Sentiment Analysis

84

Social Response Management

84

Social Media Channel Integration Inbound

83

Dashboards and Visualization

83

Contextual Analysis

83

Trend Analysis

83

Vendor Capability Ratings

Average 83

Business Value Created

87

Availability and Quality of Training

86

Ease of Implementation

85

Ease of Data Integration

84

Breadth of Features

83

Ease of Customization

83

Product Strategy and Rate of Improvement

83

Vendor Support

82

Ease of IT Administration

80

Quality of Features

79

Usability and Intuitiveness

79

Khoros Social Media Management Reviews

Stephanie D.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

"Excellent platform, I highly recommend it."

Likeliness to Recommend

7 /10

What differentiates Khoros Social Media Management from other similar products?

This software comes highly recommended from me due to its intuitive design and user-friendliness. The best part about this service is that it provides detailed analytics on not only who is sharing your content but also where your message is being disseminated.

What is your favorite aspect of this product?

Khoros has helped my company answer consumer questions quickly across many social media channels, as well as create and post content, and conduct analytics that may inform important marketing decisions. The ability to personalize Khoros is admirable; the calendar view is aesthetically pleasing; and the permission procedure is useful since information may be vetted by an appropriate party before being made public.

What do you dislike most about this product?

The only drawback, in my opinion, is that the campaign panels are so complicated and time-consuming to utilize.

What recommendations would you give to someone considering this product?

It's a one-of-a-kind platform for managing content across several social media channels; it's user-friendly; it has a sleek design; and it's priced reasonably for SMEs. Recommended.

Pros

  • Trustworthy
  • Unique Features
  • Efficient Service
  • Effective Service

Steve O.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Power, ease of use and excellent metrics

Likeliness to Recommend

10 /10

What differentiates Khoros Social Media Management from other similar products?

Khoros Marketing has helped us simplify everything when it comes to customer interaction and social media account management with little training requirements. Aesthetically it is excellent, makes it easy for new users to navigate and understand and speeds up the adoption of the platform in general. The reporting section is excellent; analytically it is powerful. Today it is fundamental in our decision making around marketing.

What is your favorite aspect of this product?

In my organization we started using Khoros to efficiently provide answers to our customers' queries on the various social platforms; organize, plan and publish content and perform analytics that can be critical in our decision making around marketing. Khoros has pretty good customization capabilities, the calendar view is attractive and I like that there is an approval process because content can be reviewed before being published, it's an excellent feature.

What do you dislike most about this product?

The only thing I find not very positive is that the campaign panels are so unintuitive to use, it hinders and slows down the users work sometimes.

What recommendations would you give to someone considering this product?

It is a unique platform when it comes to planning, organizing and publishing content in different social networks; it is easy to use; it has good user interface and if cost is affordable for small and medium businesses. Recommended.

Pros

  • Performance Enhancing
  • Trustworthy
  • Efficient Service
  • Inspires Innovation

Mila W.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

It is a nice and easy to use program.

Likeliness to Recommend

8 /10

What differentiates Khoros Social Media Management from other similar products?

the program is better than others because it offers many functions that are very helpful and also has good customer service.

What is your favorite aspect of this product?

The skills of structure and process that Khoros Marketing provides are among its most useful aspects. My team and I are able to get a comprehensive perspective of all of our messages across all of our platforms and accounts with the assistance of the calendar management tool.

What do you dislike most about this product?

At best, Khoros may be described as being sluggish. At the time of activation, the platform did not have the functionality that had been promised, and the available functionalities were severely lacking. For instance, the platform does not provide any features for publishing to social media, which is a significant shortcoming.

What recommendations would you give to someone considering this product?

Before going further with Khoros Marketing, we urge that you please ask questions tailored to your requirements and that you ensure you get straight answers to those queries.

Pros

  • Reliable
  • Unique Features
  • Efficient Service
  • Effective Service

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