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Intuit

Intuit QuickBooks

Composite Score
8.7 /10
CX Score
8.9 /10
Category
Intuit QuickBooks
8.7 /10

What is Intuit QuickBooks?

QuickBooks is an accounting software package developed and marketed by Intuit. QuickBooks products are geared mainly toward small and medium-sized businesses and offer on-premises accounting applications as well as cloud-based versions[2] that accept business payments, manage and pay bills, and payroll functions

Company Details


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Awards & Recognition

Intuit QuickBooks won the following awards in the Payroll category

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Intuit QuickBooks Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Intuit QuickBooks.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

96 Plan to Renew

80 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Intuit QuickBooks?

4% Negative
5% Neutral
91% Positive

Pros

  • Saves Time
  • Respectful
  • Security Protects
  • Caring

Feature Ratings

Average 82

Direct Deposit

85

Accounting Systems Interface

84

Tax Form Preparation

84

Self Service Portal

83

Taxation Deduction

83

Benefits Calculation

81

Vacation and Leave Tracking

81

Time and Attendance

80

Retirement Plan Tracking

79

HR Systems Interface

79

Compensation Management

79

Vendor Capability Ratings

Average 81

Business Value Created

86

Usability and Intuitiveness

85

Ease of Implementation

84

Ease of IT Administration

82

Breadth of Features

81

Ease of Data Integration

81

Quality of Features

80

Product Strategy and Rate of Improvement

80

Vendor Support

79

Ease of Customization

79

Availability and Quality of Training

77

Intuit QuickBooks Reviews

Esther M.

  • Role: Finance
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Essential for managing our finances

Likeliness to Recommend

9 /10

What differentiates Intuit QuickBooks from other similar products?

In our organization, we use QuickBooks as a fundamental tool for cash flow management, internal reporting, accounts receivable reconciliation and all our general accounting needs, this software integrates directly with our banking information, which greatly simplifies the financial tracking process, in addition, QuickBooks allows easy access from any device, which provides flexibility to our team to work from different locations, one of the most outstanding advantages is that it ensures that all our accounts are automatically updated every day, allowing us to maintain accurate and real-time control of our financial situation.

What is your favorite aspect of this product?

The bank transaction synchronization feature provides great convenience, as it allows us to easily check the updated status of our accounts, ensuring that they are up to date and avoiding unpleasant surprises, in addition, the ability to accept payments directly through the billing system represents a significant time savings, eliminating the need for manual processes that can be tedious and error-prone. Thanks to the audit trail, I can also have a clear and detailed view of who has carried out each task, which not only improves accountability, but also facilitates the identification of responsible parties and project tracking.

What do you dislike most about this product?

The notable decrease in the quality of customer service has generated a series of dislikes that affect user satisfaction and the company's reputation, to address this situation, it would be very beneficial to implement an efficient calculator that facilitates inventory management, this type of tool could optimize the tracking of available products, allowing employees to better manage stock levels and anticipate future needs, By improving the accuracy of inventory control, the risk of product shortages or overages could be reduced, which in turn would help improve customer service by ensuring that items are available when needed.

What recommendations would you give to someone considering this product?

Great for medium-sized companies, the ease of use of this functionality allows for a quick learning curve, resulting in a more efficient experience in reconciling accounts and generating general reports, these reports being valuable as they can be used by external stakeholders, such as investors or financial institutions, whenever necessary. The ability to produce clear and accurate reports not only improves the transparency of operations, but also strengthens confidence in the company that chooses to use this application. By simplifying these processes, small and medium-sized companies can focus on their growth and development.

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Fair

Pablo Rafael P.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

"User-friendly but limited scalability."

Likeliness to Recommend

10 /10

What differentiates Intuit QuickBooks from other similar products?

Intuit QuickBooks stands out for its user-friendly interface, seamless accounting integration, and strong support for small to medium-sized businesses.

What is your favorite aspect of this product?

My favorite aspect of Intuit QuickBooks is its simplicity and ease of use, especially for managing finances and payroll with minimal accounting expertise.

What do you dislike most about this product?

The biggest downside of Intuit QuickBooks is its limited scalability; it may lack advanced features for larger or more complex businesses.

What recommendations would you give to someone considering this product?

Integrate with Other Tools: QuickBooks integrates with many third-party apps, so explore these to automate tasks like invoicing, inventory, and time tracking. Choose the Right Plan: QuickBooks offers various plans. Assess your needs carefully to avoid overpaying for features you may not use. Stay Current on Updates: QuickBooks regularly adds features and security enhancements, so make sure your software is up-to-date for optimal performance.

Pros

  • Helps Innovate
  • Reliable
  • Efficient Service
  • Effective Service

Elisha S.

  • Role: Operations
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Great functionality, but needs offline access.

Likeliness to Recommend

9 /10

What differentiates Intuit QuickBooks from other similar products?

User-Friendly Interface: Intuitive and easy to use, even for those without a strong accounting background, reducing the learning curve.

What is your favorite aspect of this product?

comprehensive integration capabilities. It seamlessly connects with a wide range of third-party apps and services, enhancing its functionality and making it adaptable to various business needs.

What do you dislike most about this product?

One of the main drawbacks of Intuit QuickBooks is its limited offline functionality. Currently, you need an internet connection to access and work on your data, which can be inconvenient for users who need to work remotely or in areas with unreliable internet access.

What recommendations would you give to someone considering this product?

Take Advantage of Integrations: Utilize its seamless integration with third-party apps to enhance functionality and streamline your workflows.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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