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What is Intercom?
The modern customer communications platform that unifies every aspect of the customer journey, from conversion to engagement to support. Connecting with customers is more important than ever. We can help with scalable messaging for sales, marketing, and support.
Company Details
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Get AssistanceIntercom Ratings
Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
99 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Intercom?
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Integration With CRM
Voice or Text Input
Leads Generation
Application Programming Interface
Personalized Service
Scheduled Availability
Knowledgebase
Wayfinding
Multi-channel
Workflow Processing
Learning and Adaptability
Vendor Capability Ratings
Ease of Implementation
Breadth of Features
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of IT Administration
Availability and Quality of Training
Business Value Created
Ease of Customization
Quality of Features
Ease of Data Integration
Vendor Support
Also Featured in...
Intercom Reviews
Hady N.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2021
Automated messages.
Likeliness to Recommend
What differentiates Intercom from other similar products?
Intercom is competent to enable the live chat function, and collaborate, additionally you can configure chatbots and messages in the application to communicate effectively, so that it facilitates the consultation of the chat history, since it is automatically saved.
What is your favorite aspect of this product?
Like Intercom allows you to customize and automate the support bots to suit the customer base without any coding skills, also the shared inbox to manage and respond to any conversation on the website through mobile apps and mail electronic.
What do you dislike most about this product?
Intercom is slow in terms of customer support is an area that could be improved.
What recommendations would you give to someone considering this product?
I recommend Intercom as a chat solution that allows users to ask questions, proactively answer them based on what is being done on the website or in the app.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Male S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2021
Dynamic business
Likeliness to Recommend
What differentiates Intercom from other similar products?
Intercom has remarkable options for customizable messages and multiple screens to manage communication, efficient to respond to conversations through email, social channels and mobile application.
What is your favorite aspect of this product?
I like Intercom for chat communications between client and agents, it allows you to customize the questions so that the client communicates with the correct area, with the option of integration with Slack, and with email so that chats do not go unnoticed.
What do you dislike most about this product?
Intercom is expensive, although its performance-rewarding features are excellent.
What recommendations would you give to someone considering this product?
I recommend Intercom to broadcast messages to clients, group them and store data about them, also to understand where these clients come from and how many times they have visited your site.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Xiang D.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2021
Communication with clients
Likeliness to Recommend
What differentiates Intercom from other similar products?
Intercom is prominent and relevant because the chatbot allows you to contact visitors proactively, sending messages every time you enter the page, additionally approving the receipt of messages and letting visitors know when their queries can be answered by one of the agents of Customer Support.
What is your favorite aspect of this product?
I like Intercom to use real-time chat, and bots for customer service makes it easy shared inbox, product tours and campaign designer
What do you dislike most about this product?
Itercom is conducive to interacting with customers and offer them the best service with chat, messages and much more without any inconvenience or difficulty.
What recommendations would you give to someone considering this product?
I recommend Intercom to effectively manage interactions with customers in one place, it is an excellent way to take advantage of customer data and personalize each interaction
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
