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What is Intercom?
The modern customer communications platform that unifies every aspect of the customer journey, from conversion to engagement to support. Connecting with customers is more important than ever. We can help with scalable messaging for sales, marketing, and support.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
99 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Intercom?
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Integration With CRM
Voice or Text Input
Leads Generation
Application Programming Interface
Personalized Service
Scheduled Availability
Knowledgebase
Wayfinding
Multi-channel
Workflow Processing
Learning and Adaptability
Vendor Capability Ratings
Ease of Implementation
Breadth of Features
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of IT Administration
Availability and Quality of Training
Business Value Created
Ease of Customization
Quality of Features
Ease of Data Integration
Vendor Support
Also Featured in...
Intercom Reviews
Alissa M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2024
The All-in-One Chatbot Solution
Likeliness to Recommend
What differentiates Intercom from other similar products?
Intercom stands out because it combines support and marketing tools in one place. Most other products focus only on support or just marketing. It does both which helps businesses communicate better with their customers.
What is your favorite aspect of this product?
It lets me create chat automation without needing to know how to code so this makes it fun and easy to set up conversations for my customers. Intercom is a super helpful customer support tool that helps businesses talk to their customers in many ways like on websites, WhatsApp, and social media. This awesome software makes it easy to connect with people and gives them the help they need also gets cool features like live chat, chatbots, and smart analytics, Intercom is a great choice for businesses.
What do you dislike most about this product?
Sometimes, the interface feels a bit confusing. It takes time to learn where everything is, which can be very frustrating.
What recommendations would you give to someone considering this product?
I advise attempting the free trial of Intercom first if you are considering using it so you can get a better idea if it meets your requirements or not. It is great for businesses looking to easily connect with their customers also just make sure to check your budget because the costs can add up.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Effective Service
Dishant G.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Oct 2024
fantastic product
Likeliness to Recommend
What differentiates Intercom from other similar products?
Intercom uniquely combines messaging, automation, and personalized customer engagement in one platform, seamlessly integrating support, marketing, and sales.
What is your favorite aspect of this product?
My favorite aspect of Intercom is its powerful combination of real-time messaging and AI-driven automation, enabling personalized and scalable customer interactions.
What do you dislike most about this product?
What I dislike most about Intercom is its relatively high pricing, which can be limiting for smaller businesses or startups.
What recommendations would you give to someone considering this product?
I recommend ensuring your team will fully utilize Intercom's robust features like automation and analytics to justify its cost and maximize customer engagement.
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Unique Features
Carlos E.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2024
Facilitates customer service.
Likeliness to Recommend
What differentiates Intercom from other similar products?
The sales and support staff work more efficiently by automating tasks and centralizing all correspondence into a single inbox. Making judgments based on data is aided by its provision of comprehensive metrics on user interactions.
What is your favorite aspect of this product?
Live chat allows you to have direct conversations with customers on websites or apps, just like Intercom does. You can answer common queries, suggest products, or direct customers to real agents. To increase user engagement and retention, you can use it to send automated emails or in-app messages.
What do you dislike most about this product?
Its interface is user-friendly, but sophisticated configuration and customization can be time-consuming.
What recommendations would you give to someone considering this product?
Intercom is a platform activity monitorer that I suggest using to assist customize interactions.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
