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What is Intercom?
The modern customer communications platform that unifies every aspect of the customer journey, from conversion to engagement to support. Connecting with customers is more important than ever. We can help with scalable messaging for sales, marketing, and support.
Company Details
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Get AssistanceIntercom Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
99 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Intercom?
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Integration With CRM
Voice or Text Input
Leads Generation
Application Programming Interface
Personalized Service
Scheduled Availability
Knowledgebase
Multi-channel
Wayfinding
Learning and Adaptability
Workflow Processing
Vendor Capability Ratings
Ease of Implementation
Breadth of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Availability and Quality of Training
Usability and Intuitiveness
Business Value Created
Ease of Customization
Quality of Features
Ease of Data Integration
Vendor Support
Also Featured in...
Intercom Reviews
HEMANT KUMAR K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2024
Powerful, but pricey and complex.
Likeliness to Recommend
What differentiates Intercom from other similar products?
Intercom is unique because it brings live chat, email, and automation all together. It helps businesses offer more personalized customer service and sales support, with smart AI tools that make conversations quicker and easier.
What is your favorite aspect of this product?
My favorite aspect of Intercom is how it combines multiple communication channels in one place. It makes it easier to manage customer support and sales all from a single platform.
What do you dislike most about this product?
Intercom is that it can be overwhelming to use at first. The interface has a lot of features, which may take time to fully learn.
What recommendations would you give to someone considering this product?
If you’re considering Intercom, I recommend exploring the free trial to get a feel for the features. Make sure it fits your needs and budget before committing, as it can get pricey.
Pros
- Continually Improving Product
- Trustworthy
- Client Friendly Policies
- Fair
Aakash S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2024
Powerful features, but can be costly.
Likeliness to Recommend
What differentiates Intercom from other similar products?
What makes Intercom different is that it provides a complete set of tools for messaging customers, like live chat and chatbots, all in one place to help businesses improve support and connect better with their users.
What is your favorite aspect of this product?
My favorite aspect of Intercom is its ability to create personalized customer experiences through targeted messaging and automated responses, making it easier for businesses to engage with their users effectively.
What do you dislike most about this product?
Intercom is that it can be quite expensive, especially for smaller businesses or startups that might find the pricing structure challenging to manage.
What recommendations would you give to someone considering this product?
If you're considering Intercom, I recommend trying out the free trial to explore its features and determine if it meets your needs, and carefully review the pricing plans to find the best fit for your budget.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Aditi T.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
"Powerful features, but can be costly."
Likeliness to Recommend
What differentiates Intercom from other similar products?
Intercom is different because it provides a variety of tools for customer communication, like live chat, bots, and product tours, all in one place, with features that help personalize and automate interactions.
What is your favorite aspect of this product?
My favorite aspect of Intercom is its ability to create personalized messages and targeted campaigns, which helps businesses connect with customers in a more meaningful way.
What do you dislike most about this product?
What I dislike most about Intercom is that it can be quite expensive, especially for smaller businesses that might not need all of its features.
What recommendations would you give to someone considering this product?
If you're thinking about Intercom, make sure to check your budget and needs first, and try out the trial to see if it works for your business.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
