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IBM

Instana

Composite Score
8.2 /10
CX Score
8.6 /10
Category
Instana
8.2 /10

What is Instana?

Monitor any application, service, or request with Instana Application Performance Monitoring.

Company Details


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Awards & Recognition

Instana won the following awards in the Application Performance Management - Enterprise category

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Instana Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Instana.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

1
Since last award

97 Plan to Renew

79 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Instana?

0% Negative
9% Neutral
91% Positive

Pros

  • Trustworthy
  • Enables Productivity
  • Client Friendly Policies
  • Acts with Integrity

Feature Ratings

Average 82

Transaction Request Performance

85

Application Metric Reporting

84

Server Monitoring

84

Cloud/On-Prem/Hybrid Deployment

83

Error Reporting

83

Domain-Agnostic AI/ML

83

Enterprise Cloud Platform Support

83

Automated Diagnostics

83

Application Request Tracing

82

Scalability

82

Application Discovery

82

Vendor Capability Ratings

Average 80

Ease of IT Administration

84

Breadth of Features

83

Usability and Intuitiveness

82

Business Value Created

81

Ease of Implementation

81

Ease of Data Integration

80

Quality of Features

79

Vendor Support

79

Ease of Customization

78

Availability and Quality of Training

76

Product Strategy and Rate of Improvement

76

Instana Reviews

Osmany T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

An Honest and Practical Review on Instana

Likeliness to Recommend

9 /10

What differentiates Instana from other similar products?

Its high capability on AiOPs platform automation and ERP system management

What is your favorite aspect of this product?

APM , CI and RCA analysis

What do you dislike most about this product?

Nothing to complain as far as its performance is concerned

What recommendations would you give to someone considering this product?

I would like urge all who has not implemented it to do it ASAP

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Efficient Service

Gillian C.

  • Role: Information Technology
  • Industry: Biotechnology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

" Instana IT Enterprise Product Has it all "

Likeliness to Recommend

9 /10

What differentiates Instana from other similar products?

Reliability on process analysis, RCA, RUM APM and RPA. ERP system automation.

What is your favorite aspect of this product?

QS and user satisfaction

What do you dislike most about this product?

Nothing to complain since it has been of mega support in various sectors

What recommendations would you give to someone considering this product?

May you all consider the best process observability option.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Andes A.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

$ MEGA AiOPs platform Automation "

Likeliness to Recommend

9 /10

What differentiates Instana from other similar products?

• B.O/I.A.T on log analysis/branch skipping,RCA,RUM,APM , MLD ALand HI integrations. • G.I.A.T on AiOPs platform automation and onboard dashboard observability.

What is your favorite aspect of this product?

Being SSO/OCB login and privacy on business processess automations, analysis and reporting.

What do you dislike most about this product?

Nothing to be honest since it meets beyond we would expect.

What recommendations would you give to someone considering this product?

I would tell them of the best services upon implementing it.

Pros

  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product
  • Reliable

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