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Infor (US), LLC

Infor WMS

Composite Score

6.2 /10

CX Score

6.4 /10

22 Reviews Write a Review

What is Infor WMS?

Infor WMS is a best-of-breed, Tier-1 warehouse management system built on the cloud and is designed to streamline warehouse operations through advanced inventory management, labor management, 3PL billing and invoicing, 3D visualization, embedded analytics, and more.

Company Details

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Infor WMS Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Infor WMS.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

100 Plan to Renew

66 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+71 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Infor WMS?

0% Negative

23% Neutral

77% Positive

Pros

Respectful
Reliable
Continually Improving Product
Efficient Service

Cons

Under Delivered
Charges for Enhancements
Vendor Friendly Policies

Feature Ratings

Average 70

Location Management

Receiving and Put-Away

Pick, Pack & Load

Analytics and Reporting

Inventory Management

Shipping Management

Invoice Management

Purchasing

Returns Management

Forecasting and Planning

Labour Management

Vendor Capability Ratings

Average 65

Breadth of Features

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Vendor Support

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Implementation

Availability and Quality of Training

Infor WMS Reviews

Role: C-Level
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Sep 2021

Encompasses so much, but pricey

Likeliness to Recommend

9 /10

Pros

Unique Features
Includes Product Enhancements
Security Protects
Helps Innovate

Role: Consultant
Industry: Other
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Sep 2021

Best product for 3PL and distribution Business.

Likeliness to Recommend

8 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Mike S.

Role: Operations
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2021

Functionally rich, easy to grasp and use WMS

Likeliness to Recommend

8 /10

What differentiates Infor WMS from other similar products?

Ease of use, premium features and functionality, intuitive configuration.

What is your favorite aspect of this product?

Absolute ease of use with intuitive user interfaces and quick learning path.

What do you dislike most about this product?

RF interfaces are a challenge at times and ownership and implementation tend to be pricey.

What recommendations would you give to someone considering this product?

The product does exceptionally well with complex 3PL, manufacturing, high-value goods and health care. Less competitive in the retail space. Scaleable and can grow seamlessly with an organisation. Cost of ownership is justified in larger, multi-warehouse operations requiring the more complex functionality that competitors cannot provide. Infor WMS is quick to innovate and adopt cutting edge technology. Unfortunately, quality is sometimes an issue.

Pros

Enables Productivity
Saves Time
Helps Innovate
Continually Improving Product

Cons

Less Efficient Service
Less Generous
Under Delivered

How We Deliver

Infor WMS

What is Infor WMS?

Company Details

Need Assistance?

Awards & Recognition

Infor WMS Ratings

80 Likeliness to Recommend

100 Plan to Renew

66 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+71 Net Emotional Footprint

How much do users love Infor WMS?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Location Management Track inventory and view up-to-date inventory information across multiple locations and define physical and virtual warehouse locations.

Receiving and Put-Away Record and direct workers to to the best location to shelve the product.

Pick, Pack & Load Sort and print picking lists and then direct workers to the place where the product is stored and calculate the type and amount of packaging for orders.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Inventory Management Includes units tracking and purchasing, backorder status, and product history through barcodes, RFID, IoT and other methods of tracking inventory

Shipping Management Includes batch orders, packing slips and labels, rate calculations and tracking details.

Invoice Management Includes invoice creation, invoice capturing, invoice approval, and invoice payments.

Purchasing Storing of supplier information in one place and syncs to inventory levels to manage procurements.

Returns Management Includes returns quality check, pending returns, and dispute case tracking.

Forecasting and Planning Includes historical "what-if" analysis, data separation, and demand shaping capacity.

Labour Management Automated schedulers plan and forecast workers needed by day and job type according to procurement and shipping schedules, estimate costs and track key KPIs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Infor WMS Reviews

Encompasses so much, but pricey

Likeliness to Recommend

Pros

Best product for 3PL and distribution Business.

Likeliness to Recommend

Pros

Mike S.

Functionally rich, easy to grasp and use WMS

Likeliness to Recommend

Pros

Cons

Title

Feature Ratings

Location Management

Receiving and Put-Away

Pick, Pack & Load

Analytics and Reporting

Inventory Management

Shipping Management

Invoice Management

Purchasing

Returns Management

Forecasting and Planning

Labour Management

Vendor Capability Ratings

Breadth of Features

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Vendor Support

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Implementation

Availability and Quality of Training