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IBM

Sterling B2B Integration SaaS

Composite Score

7.8 /10

CX Score

8.1 /10

26 Reviews Write a Review

What is Sterling B2B Integration SaaS?

IBM Sterling® B2B Integration SaaS, formerly IBM Sterling® Supply Chain Business Network, streamlines data exchange with partners, supports EDI and API formats, and provides real-time visibility into key documents with automated processing and analytics for smarter decisions.

Company Details

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Awards & Recognition

Sterling B2B Integration SaaS won the following awards in the Supply Chain Management category

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2025 Data Quadrant Champion

Latest Award, 2025

1 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2025

8 Top Rated Capabilities

5 Top Rated Features

2023

Contract Negotiation

2022

2022 Data Quadrant Champion

2022

8 Top Rated Capabilities

6 Top Rated Features

2022

Sterling B2B Integration SaaS Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sterling B2B Integration SaaS.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

Up 1
Since last award

97 Plan to Renew

75 Satisfaction of Cost Relative to Value

Up 2
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 96%
Negotiation and Contract:: 92%
Conflict Resolution:: 94%
Strategy & Innovation:: 93%
Service Experience:: 93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sterling B2B Integration SaaS?

0% Negative

3% Neutral

97% Positive

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Effective Service

Feature Ratings

Average 84

Order Management

Shipping Management

Manufacturing Planning and Production

Supplier Management

Warehouse Management

Customer Service

Demand Planning

Inventory Management

Returns Management

Procurement Management

Transportation Management

Vendor Capability Ratings

Average 80

Ease of Customization

Quality of Features

Business Value Created

Ease of Data Integration

Vendor Support

Ease of Implementation

Ease of IT Administration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Sterling B2B Integration SaaS Reviews

Janet J.

Role: Finance
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2020

Ideal Supply Management Service

Likeliness to Recommend

10 /10

What differentiates Sterling B2B Integration SaaS from other similar products?

IBM Supply monitors all the necessary processes that focuses on sales and purchasing, making sure there is transparency and efficiency in all the proceeds. Again, IBM Supply has a well connected network with other IBM software, making the tool more effective.

What is your favorite aspect of this product?

IBM Supply makes sales and purchasing processes efficient and erro free. Again, the nature of the business operations are all addressed since IBM Supply is flexible and allows us to run most of the business activities. And the team from IBM is knowledgeable.

What do you dislike most about this product?

IBM Supply is so ideal, with all performance abilities, but I however dislike the extra costs or substantial amount of finances required. I think the developer could offer the application in a fair fee, which will be an easy task for investors

What recommendations would you give to someone considering this product?

Having a supportive approach on matters that relates to supply and management is a great thing, which IBM Supply has made companies and even entrepreneurs have. The secret is only subscription and have the full support.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

How We Deliver

Sterling B2B Integration SaaS

What is Sterling B2B Integration SaaS?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2022 Data Quadrant Champion

Sterling B2B Integration SaaS Ratings

89 Likeliness to Recommend

Up 1 Since last award

97 Plan to Renew

75 Satisfaction of Cost Relative to Value

Up 2 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Sterling B2B Integration SaaS?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Order Management Includes order entry, order processing, order tracking, and parts management.

Shipping Management Includes batch orders, packing slips and labels, rate calculations and tracking details.

Manufacturing Planning and Production Transformation of raw materials to finished goods, assembling, kitting, and quality

Supplier Management Ability to generate, sort and categorize vendor profiles and/or including supplier collaboration, quarterly Business Review Meetings, Scorecards, KPI and SLA's.

Warehouse Management Includes 3PL management, inventory tracking, and demand planning.

Customer Service Support for deliver, returns, schedule changes, and any other product challenges

Demand Planning Demand forecasting, capacity planning, product flow planning, scheduling, and "what-if" analysis.

Inventory Management Includes units tracking and purchasing, backorder status, and product history through barcodes, RFID, IoT and other methods of tracking inventory

Returns Management Includes returns quality check, pending returns, and dispute case tracking.

Procurement Management Includes purchasing and procurement management, as well as supplier management and optimization.

Transportation Management Includes carrier and fleet management, as well as routing and scheduling.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Sterling B2B Integration SaaS Reviews

Janet J.

Ideal Supply Management Service

Likeliness to Recommend

Pros

Most Popular Sterling B2B Integration SaaS Comparisons

Oracle Supply Chain Management

SAP Supply Chain Management

Microsoft Dynamics 365 ERP

Coupa Supply Chain Design & Planning

DELMIA Quintiq

SAS Supply Chain Intelligence

Title

Up 1
Since last award

Up 2
Since last award

Feature Ratings

Order Management

Shipping Management

Manufacturing Planning and Production

Supplier Management

Warehouse Management

Customer Service

Demand Planning

Inventory Management

Returns Management

Procurement Management

Transportation Management

Vendor Capability Ratings

Ease of Customization

Quality of Features

Business Value Created

Ease of Data Integration

Vendor Support

Ease of Implementation

Ease of IT Administration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training