What is Hubspot Live Chat?
Connect with your website visitors in real time to convert new leads, close more deals, and provide better support to your customers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
1
Since last award
90 Plan to Renew
2
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Hubspot Live Chat?
Pros
- Reliable
- Performance Enhancing
- Inspires Innovation
- Friendly Negotiation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Workflow Processing
Translation
Multi-channel
Learning and Adaptability
Scheduled Availability
Integration With CRM
Leads Generation
Personalized Service
Knowledgebase
Application Programming Interface
Voice or Text Input
Vendor Capability Ratings
Availability and Quality of Training
Product Strategy and Rate of Improvement
Quality of Features
Business Value Created
Ease of Implementation
Breadth of Features
Ease of Data Integration
Ease of Customization
Vendor Support
Ease of IT Administration
Usability and Intuitiveness
Hubspot Live Chat Reviews
Ruben S.
- Role: Sales Marketing
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Feb 2023
The integration with the CRM is the best
Likeliness to Recommend
What differentiates Hubspot Live Chat from other similar products?
The integration with the CRM and you can use it for free (the CRM and the chatbot) and you can track there your leads; it also is easy to install on your website, and all the functionalities that it offers are great, like, scheduling the times that the users are available when the user is not available will send an automatic response and will send you an email. You can respond from there and another free functionality.
What is your favorite aspect of this product?
Have a free version that is so complete in different functionalities
What do you dislike most about this product?
Nothing is almost perfect.
What recommendations would you give to someone considering this product?
To implement in your website ASAP, to track the traffic and leads for your website.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Rishi B.
- Role: Sales Marketing
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Jan 2023
Live chat with automation features
Likeliness to Recommend
What differentiates Hubspot Live Chat from other similar products?
When it comes to chat button, one can choose between an agent, a chat bot, or a mix of agent and chat bot. As a lead generation tool, Hubspot Live Chat is better than adding Facebook/WhatsApp chat buttons (at least as main chat tool) as adding a social media might not go well with a section of audience. Hubspot Live Chat syncs well whether one is using the same for sales or marketing or support. Segmentation takes care how the email list is created.
What is your favorite aspect of this product?
Nice visual display.
What do you dislike most about this product?
Price is on the higher side.
What recommendations would you give to someone considering this product?
Before buying any Hubspot product, make sure you have a prior planning how to deploy resources. You need to work pricey Hubspot subscription to work for you. Only then you can reap rewards.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Sitanshu M.
- Role: Operations
- Industry: Food and Beverage
- Involvement: Business Leader or Manager
Submitted Jan 2023
Marvelous! Best Chat App Available
Likeliness to Recommend
What differentiates Hubspot Live Chat from other similar products?
The implementation is smart. It is seamless. The integration with CRM, and how it handles the data is well-structured and amazingly defined.
What is your favorite aspect of this product?
My favourite aspect is how flawless is the flow of data. There has never been a lapse. It provides enough options to customise as per suspected user behaviour, and all of it works accordingly to the configurations.
What do you dislike most about this product?
The pricing plans! It is over-priced as compared to the other options available. Even though the intuitiveness is at a different level, the charges for the "Sales Hub" package are a bit over the top.
What recommendations would you give to someone considering this product?
If you are looking for a free Chat Widget for the website with a robust backend structure. This is it! It comes with CRM integration which never disappoints. Go for it!
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
