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HCL Technologies

HCL Digital Experience

Composite Score

7.6 /10

CX Score

7.8 /10

104 Reviews Write a Review

What is HCL Digital Experience?

HCL Digital Experience (formerly IBM Web Content Manager) empowers you to create, manage and deliver engaging omnichannel digital experiences to virtually all audiences with responsive content, targeted offers, seamlessly integrated applications, and consistent branding across channels (web, mobile, and hybrid mobile/web applications and more).

Company Details

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Awards & Recognition

HCL Digital Experience won the following awards in the Digital Experience - Midmarket category

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2 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

1 Top Rated Features

2023

1 Top Rated Capabilities

0 Top Rated Features

2022

HCL Digital Experience Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HCL Digital Experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

95 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HCL Digital Experience?

5% Negative

6% Neutral

89% Positive

Pros

Reliable
Respectful
Acts with Integrity
Continually Improving Product

Feature Ratings

Average 79

Content Repository

Analytics and Reporting

Content Security

Digital Asset Management

Management Interface

Web Publishing Capabilities

Standard Templates

Social Media Integration

E-Commerce Integration

Multi Channel Support

Translation Facilitation

Vendor Capability Ratings

Average 80

Business Value Created

Quality of Features

Ease of Implementation

Vendor Support

Availability and Quality of Training

Ease of Data Integration

Ease of Customization

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

HCL Digital Experience Reviews

Brian W.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2020

Does the job well for us with great support

Likeliness to Recommend

8 /10

What differentiates HCL Digital Experience from other similar products?

The majority of my experience has been with IBM so I'm not the best suited to compare it to other products. From others have mentioned is the easier implementation IBM WCM had vs. the previous Oracle suite of products being used.

What is your favorite aspect of this product?

When we need support it's been there for us.

What do you dislike most about this product?

Some of the tutorials and documentation could be better so as to eliminate my need for contacting support, but it hasn't been terrible.

What recommendations would you give to someone considering this product?

IIBM WebContent gives us the tools we need to streamline our web publishing. The preloaded content saves us time as does the content repository.

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Roman L.

Role: Information Technology
Industry: Utilities
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2020

Easy to use for everyone.

Likeliness to Recommend

8 /10

What differentiates HCL Digital Experience from other similar products?

It offers more support, and user friendly features.

What is your favorite aspect of this product?

It keeps us ahead of our industry.

What do you dislike most about this product?

Nothing it only benefits.

What recommendations would you give to someone considering this product?

Do your proper research and understand what you need and what they have to offer and make sure its something that will be beneficial for you.

Pros

Reliable
Trustworthy
Saves Time
Security Protects

Cons

Less Generous
Less Friendly Negotiation

Role: Information Technology
Industry: Shipping
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jan 2020

Great product and customer services

Likeliness to Recommend

6 /10

Pros

Caring
Friendly Negotiation
Continually Improving Product
Performance Enhancing

Cons

Less Generous
Under Delivered
Security Frustrates

How We Deliver

HCL Digital Experience

What is HCL Digital Experience?

Company Details

Need Assistance?

Awards & Recognition

HCL Digital Experience Ratings

85 Likeliness to Recommend

95 Plan to Renew

1 Since last award

81 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love HCL Digital Experience?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

HCL Digital Experience Reviews

Brian W.

Does the job well for us with great support

Likeliness to Recommend

Pros

Roman L.

Easy to use for everyone.

Likeliness to Recommend

Pros

Cons

Great product and customer services

Likeliness to Recommend

Pros

Cons

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Title

1
Since last award

1
Since last award

Feature Ratings

Content Repository

Analytics and Reporting

Content Security

Digital Asset Management

Management Interface

Web Publishing Capabilities

Standard Templates

Social Media Integration

E-Commerce Integration

Multi Channel Support

Translation Facilitation

Vendor Capability Ratings

Business Value Created

Quality of Features

Ease of Implementation

Vendor Support

Availability and Quality of Training

Ease of Data Integration

Ease of Customization

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement