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Gusto

Gusto

8.8 /10
Category
Gusto
8.8 /10

What is Gusto?

Gusto is an all in one integrated HR platform that automates and simplifies payroll, benefits, and HR, all while providing expert support. Employees will get the peace of mind you need to do your best work. With innovative technology, we make it easier for employees to enroll and for you to manage your benefits. No matter the size or stage of your business, Gusto’s all-in-one HR platform puts the tools you need to hire, pay, and manage your team at your fingertips.

Company Details


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Awards & Recognition

Gusto won the following awards in the Human Capital Management - Midmarket category

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Gusto Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gusto.

92 Likeliness to Recommend

1
Since last award

98 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gusto?

4% Negative
5% Neutral
91% Positive

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Includes Product Enhancements

Feature Ratings

Average 87

Payroll Administration

91

Position Management

90

Performance Management

90

Talent Management

88

Workforce Planning

87

Time and Attendance

87

Employee Record

87

Benefits Administration

85

Learning and Development

83

Talent Acquisition

82

Vendor Capability Ratings

Average 88

Ease of Implementation

93

Breadth of Features

91

Business Value Created

91

Ease of Data Integration

90

Usability and Intuitiveness

90

Ease of IT Administration

89

Quality of Features

89

Ease of Customization

86

Product Strategy and Rate of Improvement

85

Vendor Support

83

Availability and Quality of Training

83

Gusto Reviews

Emily O.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

Easy to use, reliable, and a breath of fresh air

Likeliness to Recommend

9 /10

What differentiates Gusto from other similar products?

Pure ease of use and consideration for the user experience really sets Gusto apart. As an employee, I look forward to emails and messages from Gusto (I've never felt that way about an HRIS system before).

What is your favorite aspect of this product?

The payroll management, and how everything I need from HR ( time off, payroll, benefits, policies, etc.) are all in one place in an intuitive tool. Also love that Gusto allows charitable giving through their platform.

What do you dislike most about this product?

Nothing comes to mind!

What recommendations would you give to someone considering this product?

Compare Gusto's end user experience to others on the market. I doubt you'll find one that supercedes it.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Ijeoma O.

  • Role: Human Resources
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2023

Very user-friendly!

Likeliness to Recommend

10 /10

What differentiates Gusto from other similar products?

Price, caring nature of support, always being innovative and willing to negotiate pricing and plans

What is your favorite aspect of this product?

Very user friendly

What do you dislike most about this product?

Needs more customization with payroll. Ability to put automated deductions on second payroll of each month.

What recommendations would you give to someone considering this product?

Not everything is automated but Gusto is willing to hear recommendations for improvement.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Anne H.

  • Role: C-Level
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2023

Very easy to use, well-priced for small businesses

Likeliness to Recommend

10 /10

What differentiates Gusto from other similar products?

Very user-friendly, competitively priced, and represents great value for small businesses. I own several companies and manage payroll for multiple employer accounts, and it's very easy to toggle between them. Employees find it simple, transparent, and extremely easy to use/view their payroll data. Their pricing structure is simple with no hidden costs. I've saved over 50% in payroll service fees compared to the provider we were using previously. Customer support is so much easier to reach, as well.

What is your favorite aspect of this product?

Affordability

What do you dislike most about this product?

It can be difficult to get clear information about employee benefits, namely health insurance. I remain incredibly happy with Gusto's payroll administration capabilities, but trying to find out more about health insurance options has been problematic.

What recommendations would you give to someone considering this product?

I highly recommend Gusto after having used ADP, Paychex, and PrimePay over the past 15+ years. Gusto is extremely easy to use, the initial support to set everything up was outstanding, and the savings compared to other services is significant.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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