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Gusto

Gusto

8.8 /10
Category
Gusto
8.8 /10

What is Gusto?

Gusto is an all in one integrated HR platform that automates and simplifies payroll, benefits, and HR, all while providing expert support. Employees will get the peace of mind you need to do your best work. With innovative technology, we make it easier for employees to enroll and for you to manage your benefits. No matter the size or stage of your business, Gusto’s all-in-one HR platform puts the tools you need to hire, pay, and manage your team at your fingertips.

Company Details


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Awards & Recognition

Gusto won the following awards in the Human Capital Management - Midmarket category

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Gusto Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gusto.

92 Likeliness to Recommend

1
Since last award

98 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gusto?

4% Negative
5% Neutral
91% Positive

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Includes Product Enhancements

Feature Ratings

Average 87

Payroll Administration

91

Position Management

90

Performance Management

90

Talent Management

88

Workforce Planning

87

Time and Attendance

87

Employee Record

87

Benefits Administration

85

Learning and Development

83

Talent Acquisition

82

Vendor Capability Ratings

Average 88

Ease of Implementation

93

Breadth of Features

91

Business Value Created

91

Ease of Data Integration

90

Usability and Intuitiveness

90

Ease of IT Administration

89

Quality of Features

89

Ease of Customization

86

Product Strategy and Rate of Improvement

85

Vendor Support

83

Availability and Quality of Training

83

Gusto Reviews

Courtney K.

  • Role: Human Resources
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Simple, transparent payroll and benefits system

Likeliness to Recommend

10 /10

What differentiates Gusto from other similar products?

Employees can access company updates, edit personal information, view pay stubs, and clock in and out using Gusto app. Easy to create performance reviews, feedback surveys, and monitor raises to align with the overall budget.

What is your favorite aspect of this product?

Gusto provides step-by-step guide on processing payroll for employees. It helps to accurately set up compensation for our workers.

What do you dislike most about this product?

What I dislike about Gusto is the lack of eSignature. This feature can be very helpful and can help avoid use of a third-party app to sign documents electronically.

What recommendations would you give to someone considering this product?

One reason I would recommend Gusto to any organization is the Gusto Cashout feature that allows employees to access funds before payday, based on estimated amounts they have already earned

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Patrick T.

  • Role: Finance
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Pretty flawless

Likeliness to Recommend

10 /10

What differentiates Gusto from other similar products?

Customizable reports and email reminders about running payroll. Customer service is very fast; i always get a response within 24 hours of emailing. Other powerful features include automated new hire reporting, digital paystubs and multiple pay schedules

What is your favorite aspect of this product?

Easy-to-use interface and step-by-step instructions for the onboarding process. It automatically saves fields so that i can come back and enter data later

What do you dislike most about this product?

The software updates were nit frequent but i appreciate that they were able to add the PTO requests feature in their last update

What recommendations would you give to someone considering this product?

Cloud-based tools like Gusto allow companies to stay agile and lean. It is easy-to-use and streamlines the payroll process

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Christopher J. F.

  • Role: Operations
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2021

Easy to use, no brainer payroll provider

Likeliness to Recommend

10 /10

What differentiates Gusto from other similar products?

Its interface and ease of use. The platform is easy to set up and navigate - on top of that their self-help support is great with tons of knowledge base articles and assisance.

What is your favorite aspect of this product?

It has to be the ease of use and transparent pricing.

What do you dislike most about this product?

The support can be a bit horrendous if you're looking for inmediate help unless you get their Concierge Plan (which fairly priced)

What recommendations would you give to someone considering this product?

If you want a cost-effective payroll solution that will save you time, go with Gusto

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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