What is Gusto?
Gusto is an all in one integrated HR platform that automates and simplifies payroll, benefits, and HR, all while providing expert support. Employees will get the peace of mind you need to do your best work. With innovative technology, we make it easier for employees to enroll and for you to manage your benefits. No matter the size or stage of your business, Gusto’s all-in-one HR platform puts the tools you need to hire, pay, and manage your team at your fingertips.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceGusto Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Gusto.
92 Likeliness to Recommend
1
Since last award
98 Plan to Renew
90 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gusto?
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Includes Product Enhancements
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Payroll Administration
Position Management
Performance Management
Talent Management
Workforce Planning
Time and Attendance
Employee Record
Benefits Administration
Learning and Development
Talent Acquisition
Vendor Capability Ratings
Ease of Implementation
Breadth of Features
Business Value Created
Ease of Data Integration
Usability and Intuitiveness
Ease of IT Administration
Quality of Features
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Also Featured in...
Gusto Reviews
Courtney K.
- Role: Human Resources
- Industry: Healthcare
- Involvement: End User of Application
Submitted Mar 2022
Simple, transparent payroll and benefits system
Likeliness to Recommend
What differentiates Gusto from other similar products?
Employees can access company updates, edit personal information, view pay stubs, and clock in and out using Gusto app. Easy to create performance reviews, feedback surveys, and monitor raises to align with the overall budget.
What is your favorite aspect of this product?
Gusto provides step-by-step guide on processing payroll for employees. It helps to accurately set up compensation for our workers.
What do you dislike most about this product?
What I dislike about Gusto is the lack of eSignature. This feature can be very helpful and can help avoid use of a third-party app to sign documents electronically.
What recommendations would you give to someone considering this product?
One reason I would recommend Gusto to any organization is the Gusto Cashout feature that allows employees to access funds before payday, based on estimated amounts they have already earned
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Patrick T.
- Role: Finance
- Industry: Transportation
- Involvement: End User of Application
Submitted Feb 2022
Pretty flawless
Likeliness to Recommend
What differentiates Gusto from other similar products?
Customizable reports and email reminders about running payroll. Customer service is very fast; i always get a response within 24 hours of emailing. Other powerful features include automated new hire reporting, digital paystubs and multiple pay schedules
What is your favorite aspect of this product?
Easy-to-use interface and step-by-step instructions for the onboarding process. It automatically saves fields so that i can come back and enter data later
What do you dislike most about this product?
The software updates were nit frequent but i appreciate that they were able to add the PTO requests feature in their last update
What recommendations would you give to someone considering this product?
Cloud-based tools like Gusto allow companies to stay agile and lean. It is easy-to-use and streamlines the payroll process
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Christopher J. F.
- Role: Operations
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Aug 2021
Easy to use, no brainer payroll provider
Likeliness to Recommend
What differentiates Gusto from other similar products?
Its interface and ease of use. The platform is easy to set up and navigate - on top of that their self-help support is great with tons of knowledge base articles and assisance.
What is your favorite aspect of this product?
It has to be the ease of use and transparent pricing.
What do you dislike most about this product?
The support can be a bit horrendous if you're looking for inmediate help unless you get their Concierge Plan (which fairly priced)
What recommendations would you give to someone considering this product?
If you want a cost-effective payroll solution that will save you time, go with Gusto
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing