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Gusto

Gusto

8.8 /10
Category
Gusto
8.8 /10

What is Gusto?

Gusto is an all in one integrated HR platform that automates and simplifies payroll, benefits, and HR, all while providing expert support. Employees will get the peace of mind you need to do your best work. With innovative technology, we make it easier for employees to enroll and for you to manage your benefits. No matter the size or stage of your business, Gusto’s all-in-one HR platform puts the tools you need to hire, pay, and manage your team at your fingertips.

Company Details


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Awards & Recognition

Gusto won the following awards in the Human Capital Management - Midmarket category

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Gusto Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gusto.

92 Likeliness to Recommend

1
Since last award

98 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gusto?

4% Negative
5% Neutral
91% Positive

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Includes Product Enhancements

Feature Ratings

Average 87

Payroll Administration

91

Position Management

90

Performance Management

90

Talent Management

88

Workforce Planning

87

Time and Attendance

87

Employee Record

87

Benefits Administration

85

Learning and Development

83

Talent Acquisition

82

Vendor Capability Ratings

Average 88

Ease of Implementation

93

Breadth of Features

91

Business Value Created

91

Ease of Data Integration

90

Usability and Intuitiveness

90

Ease of IT Administration

89

Quality of Features

89

Ease of Customization

86

Product Strategy and Rate of Improvement

85

Vendor Support

83

Availability and Quality of Training

83

Gusto Reviews

Nicole K.

  • Role: Human Resources
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Easy to use and well integrated system

Likeliness to Recommend

9 /10

What differentiates Gusto from other similar products?

I definitely think that Gusto was built to simplify the employees ability to access benefits details and navigate their payroll. Gusto operates with flexible modus operandi, as it adopts all specific calculations and processes as complex as they may be. Makes it easy to process and manage benefits, both in cases where we can import our existing benefits plans, or we can create a new one in line with the system's templates

What is your favorite aspect of this product?

The system specializes in hands-free payment processing, which means that we are only required to schedule remuneration data at the beginning of the process.

What do you dislike most about this product?

Gusto does not feature any activity dashboard. Gusto does not offer a free trial to help customers test out their features before committing.

What recommendations would you give to someone considering this product?

Gusto's payroll management and benefits administration can be described with three words - Simple, Automated, and Transparent.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Robert G.

  • Role: Human Resources
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Unified platform with excellent payroll features

Likeliness to Recommend

10 /10

What differentiates Gusto from other similar products?

I love the easy-to-use interface and the fact that no training is needed to use Gusto. With Gusto I'm able to offer benefits to employees like health insurance, retirement plans, and pay-as-you-go workers' compensation.

What is your favorite aspect of this product?

Gusto offers online employee onboarding tools, access to employee benefits, and more. It automatically handles local tax filings.

What do you dislike most about this product?

The profile creation option for employees can be expanded to enable employees submit more information about themselves to the HR team

What recommendations would you give to someone considering this product?

I can't imagine having a payroll experience better than the one Gusto offers. On top of payroll, it also has online tools to help you handle onboarding and offboarding, time and attendance, and benefits administration.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Kendra Q.

  • Role: Information Technology
  • Industry: Other
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Mar 2022

Gusto, ideal for avoiding payroll problems

Likeliness to Recommend

10 /10

What differentiates Gusto from other similar products?

All the problems we had with payroll were solved with Gusto and its many functions and tools. It is a really intuitive tool and very comfortable to use. The payment management is very useful for payroll calculation and deductions, which avoids errors and mishaps.

What is your favorite aspect of this product?

I like it because it has very useful functions for the human resources department, such as benefits management, where you can manage all health and other benefits that we have for workers. You can make payrolls automatically or individually, if it is necessary to increase or decrease the salary of any employee.

What do you dislike most about this product?

The technical support did not provide much help when needed, so we had to get external advice. The reports could be more personalized, I think it only gives a general summary, without reporting important incidents. Everything else was excellent.

What recommendations would you give to someone considering this product?

A very useful tool to streamline the work of the human resources department, from payroll, to the time and attendance of workers. Its price is very affordable and I'm sure it will be of great help to companies of all sizes. Without a doubt it was a great investment.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Unique Features

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