What is Groove?
Groove was built from the ground-up to help revenue teams foster more productive and profitable relationships with prospects and customers. Everything about Groove is centered around improving efficiency, getting actionable insights, and driving revenue.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
97 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Groove?
Pros
- Helps Innovate
- Efficient Service
- Effective Service
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
E-Mail Integration
Pipeline Management
CRM Integration
Call Management
E-Mail Campaign Management
Dialer Integration
Sales Analytics
Workflow Automation
Omnichannel Campaign Management
Internal Sales Collaboration
Conversation Coaching
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Ease of Customization
Business Value Created
Product Strategy and Rate of Improvement
Vendor Support
Usability and Intuitiveness
Breadth of Features
Availability and Quality of Training
Quality of Features
Ease of Data Integration
Also Featured in...
Groove Reviews
Chantel M.
- Role: Finance
- Industry: Healthcare
- Involvement: End User of Application
Submitted Jun 2022
Groove makes it simple to create templates
Likeliness to Recommend
What differentiates Groove from other similar products?
Groove has assisted with email scheduling. It allows me to identify the people who are most likely to respond to our emails, allowing me to contact them first. It allows us to see who downloaded the email and where it was downloaded from.
What is your favorite aspect of this product?
Overall, Groove saves me time by covering my bases and keeping track of my notes. It's a simple tool that makes the transition from email to various customer interactions and linking them all to Salesforce much smoother and faster. Email tracking of opens, individual viewers, and so on is also very useful.
What do you dislike most about this product?
The only complaint I have is that when I have it enabled in Gmail, it covers up a portion of my email window where attachments usually appear. Groove has been receptive to product feedback, but they are still in the early stages of development, so you must be okay with them not being able to do things.
What recommendations would you give to someone considering this product?
Groove is one of the best options for an enablement tool for your team. This greatly aids in not forgetting to call or send a follow-up email to someone. Using templates is a simple way to save time when sending emails to prospects, with minor changes to fit the person receiving the email.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
Russell P.
- Role: Sales Marketing
- Industry: Apparel
- Involvement: End User of Application
Submitted Jun 2022
Great Product with seamless automations
Likeliness to Recommend
What differentiates Groove from other similar products?
I would say the high level of automation it offers. As such, my team and I remains focused on prospect campaigns to reap high conversion rates. It's also easy to add tasks to groove flows in quick and efficient steps.
What is your favorite aspect of this product?
It stocks very cool features to use such as email templates and email check-ins. Before acquiring groove, I had a hard time composing multiple mails but now with groove I'm able to do so with more ease and in less time.
What do you dislike most about this product?
Groove would be much better if it had a reminder option for instance, "in two hours" subsequently which is much better than the current shortcut of "tomorrow morning"
What recommendations would you give to someone considering this product?
I would highly recommend Groove to other sales team. It will make your life easier such as tracking emails helps with tracking client commitment. It's also great for scheduling multiple meetings at once. It will help with streamlining small tasks in an easy way. Integration with Salesforce delivers incredible results.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Tanner W.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2022
Likeliness to Recommend
What is your favorite aspect of this product?
Customer service, very thorough and helpful when I have a question
What do you dislike most about this product?
I always have questions (hence the customer service comment). It's not very intuitive compared to other tools I've used
What recommendations would you give to someone considering this product?
If you get a great deal, it's doable. But highly recommend Outreach.
Pros
- Efficient Service
- Effective Service
- Caring
- Saves Time
Cons
- Commodity Features
- Less Reliable
- Less Productive
