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Groove

Composite Score
7.8 /10
CX Score
8.1 /10
Groove
7.8 /10

What is Groove?

Groove was built from the ground-up to help revenue teams foster more productive and profitable relationships with prospects and customers. Everything about Groove is centered around improving efficiency, getting actionable insights, and driving revenue.

Company Details


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Awards & Recognition

Groove won the following awards in the Sales Engagement Platforms category

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Groove Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Groove.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Groove?

3% Negative
10% Neutral
87% Positive

Pros

  • Helps Innovate
  • Efficient Service
  • Effective Service
  • Saves Time

Feature Ratings

Average 84

E-Mail Integration

87

Pipeline Management

87

CRM Integration

87

Call Management

85

E-Mail Campaign Management

84

Dialer Integration

83

Sales Analytics

82

Workflow Automation

81

Omnichannel Campaign Management

81

Internal Sales Collaboration

79

Conversation Coaching

78

Vendor Capability Ratings

Average 83

Ease of Implementation

88

Ease of IT Administration

86

Ease of Customization

85

Business Value Created

83

Product Strategy and Rate of Improvement

83

Vendor Support

83

Usability and Intuitiveness

83

Breadth of Features

83

Availability and Quality of Training

83

Quality of Features

81

Ease of Data Integration

79

Groove Reviews

Chantel M.

  • Role: Finance
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Groove makes it simple to create templates

Likeliness to Recommend

9 /10

What differentiates Groove from other similar products?

Groove has assisted with email scheduling. It allows me to identify the people who are most likely to respond to our emails, allowing me to contact them first. It allows us to see who downloaded the email and where it was downloaded from.

What is your favorite aspect of this product?

Overall, Groove saves me time by covering my bases and keeping track of my notes. It's a simple tool that makes the transition from email to various customer interactions and linking them all to Salesforce much smoother and faster. Email tracking of opens, individual viewers, and so on is also very useful.

What do you dislike most about this product?

The only complaint I have is that when I have it enabled in Gmail, it covers up a portion of my email window where attachments usually appear. Groove has been receptive to product feedback, but they are still in the early stages of development, so you must be okay with them not being able to do things.

What recommendations would you give to someone considering this product?

Groove is one of the best options for an enablement tool for your team. This greatly aids in not forgetting to call or send a follow-up email to someone. Using templates is a simple way to save time when sending emails to prospects, with minor changes to fit the person receiving the email.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Russell P.

  • Role: Sales Marketing
  • Industry: Apparel
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Great Product with seamless automations

Likeliness to Recommend

9 /10

What differentiates Groove from other similar products?

I would say the high level of automation it offers. As such, my team and I remains focused on prospect campaigns to reap high conversion rates. It's also easy to add tasks to groove flows in quick and efficient steps.

What is your favorite aspect of this product?

It stocks very cool features to use such as email templates and email check-ins. Before acquiring groove, I had a hard time composing multiple mails but now with groove I'm able to do so with more ease and in less time.

What do you dislike most about this product?

Groove would be much better if it had a reminder option for instance, "in two hours" subsequently which is much better than the current shortcut of "tomorrow morning"

What recommendations would you give to someone considering this product?

I would highly recommend Groove to other sales team. It will make your life easier such as tracking emails helps with tracking client commitment. It's also great for scheduling multiple meetings at once. It will help with streamlining small tasks in an easy way. Integration with Salesforce delivers incredible results.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Tanner W.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Likeliness to Recommend

7 /10

What is your favorite aspect of this product?

Customer service, very thorough and helpful when I have a question

What do you dislike most about this product?

I always have questions (hence the customer service comment). It's not very intuitive compared to other tools I've used

What recommendations would you give to someone considering this product?

If you get a great deal, it's doable. But highly recommend Outreach.

Pros

  • Efficient Service
  • Effective Service
  • Caring
  • Saves Time

Cons

  • Commodity Features
  • Less Reliable
  • Less Productive

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