What is Groove?
Groove was built from the ground-up to help revenue teams foster more productive and profitable relationships with prospects and customers. Everything about Groove is centered around improving efficiency, getting actionable insights, and driving revenue.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
97 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Groove?
Pros
- Helps Innovate
- Efficient Service
- Effective Service
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
E-Mail Integration
Pipeline Management
CRM Integration
Call Management
E-Mail Campaign Management
Dialer Integration
Sales Analytics
Workflow Automation
Omnichannel Campaign Management
Internal Sales Collaboration
Conversation Coaching
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Ease of Customization
Business Value Created
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Vendor Support
Breadth of Features
Availability and Quality of Training
Quality of Features
Ease of Data Integration
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Groove Reviews
Donna H.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Jun 2022
Better serve and manage my client base
Likeliness to Recommend
What differentiates Groove from other similar products?
Overall, the software encourages me to perform my duties diligently and effectively. I also appreciate the reminder function. We send messages throughout the day, and the reminder feature moves those emails to the top of our inbox after a day, week, or even month if they do not respond. It assists me in staying on top of my leads.
What is your favorite aspect of this product?
Groove has finally automated manual work that should have been done years ago, our team can cover significantly more ground and make more sales. It includes a dialer within Salesforce, allowing calls, texts, and emails to all are integrated. Overall, it's a good piece of software that works well with SFDC and Gmail. The tracking features and the fact that it provides insight into all email reads are excellent.
What do you dislike most about this product?
My experience with Groove has been limited, so I'd say that for what I use it for in my sales process, record-keeping efforts, customer behavior with my sent emails, and so on, it does the job and does it well. I don't have many drawbacks to mention.
What recommendations would you give to someone considering this product?
Definitely give it a shot; once understood, it can save your life. It's fantastic software that keeps you organized and on track. When dealing with a large number of clients, I find this extremely useful for personal outreach and understanding my clients' interests. At the start of each day, this is always my home base!
Pros
- Performance Enhancing
- Unique Features
- Inspires Innovation
- Caring
Tanner W.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2022
Likeliness to Recommend
What is your favorite aspect of this product?
Customer service, very thorough and helpful when I have a question
What do you dislike most about this product?
I always have questions (hence the customer service comment). It's not very intuitive compared to other tools I've used
What recommendations would you give to someone considering this product?
If you get a great deal, it's doable. But highly recommend Outreach.
Pros
- Efficient Service
- Effective Service
- Caring
- Saves Time
Cons
- Commodity Features
- Less Reliable
- Less Productive
Russell P.
- Role: Sales Marketing
- Industry: Apparel
- Involvement: End User of Application
Submitted Jun 2022
Great Product with seamless automations
Likeliness to Recommend
What differentiates Groove from other similar products?
I would say the high level of automation it offers. As such, my team and I remains focused on prospect campaigns to reap high conversion rates. It's also easy to add tasks to groove flows in quick and efficient steps.
What is your favorite aspect of this product?
It stocks very cool features to use such as email templates and email check-ins. Before acquiring groove, I had a hard time composing multiple mails but now with groove I'm able to do so with more ease and in less time.
What do you dislike most about this product?
Groove would be much better if it had a reminder option for instance, "in two hours" subsequently which is much better than the current shortcut of "tomorrow morning"
What recommendations would you give to someone considering this product?
I would highly recommend Groove to other sales team. It will make your life easier such as tracking emails helps with tracking client commitment. It's also great for scheduling multiple meetings at once. It will help with streamlining small tasks in an easy way. Integration with Salesforce delivers incredible results.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
