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Clari

Groove

Composite Score
7.8 /10
CX Score
8.1 /10
Groove
7.8 /10

What is Groove?

Groove was built from the ground-up to help revenue teams foster more productive and profitable relationships with prospects and customers. Everything about Groove is centered around improving efficiency, getting actionable insights, and driving revenue.

Company Details


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Awards & Recognition

Groove won the following awards in the Sales Engagement Platforms category

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Groove Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Groove.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Groove?

3% Negative
10% Neutral
87% Positive

Pros

  • Helps Innovate
  • Efficient Service
  • Effective Service
  • Saves Time

Feature Ratings

Average 84

E-Mail Integration

87

Pipeline Management

87

CRM Integration

87

Call Management

85

E-Mail Campaign Management

84

Dialer Integration

83

Sales Analytics

82

Workflow Automation

81

Omnichannel Campaign Management

81

Internal Sales Collaboration

79

Conversation Coaching

78

Vendor Capability Ratings

Average 83

Ease of Implementation

88

Ease of IT Administration

86

Ease of Customization

85

Business Value Created

84

Product Strategy and Rate of Improvement

83

Usability and Intuitiveness

83

Vendor Support

83

Breadth of Features

83

Availability and Quality of Training

82

Quality of Features

81

Ease of Data Integration

79

Groove Reviews

Donna H.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Better serve and manage my client base

Likeliness to Recommend

9 /10

What differentiates Groove from other similar products?

Overall, the software encourages me to perform my duties diligently and effectively. I also appreciate the reminder function. We send messages throughout the day, and the reminder feature moves those emails to the top of our inbox after a day, week, or even month if they do not respond. It assists me in staying on top of my leads.

What is your favorite aspect of this product?

Groove has finally automated manual work that should have been done years ago, our team can cover significantly more ground and make more sales. It includes a dialer within Salesforce, allowing calls, texts, and emails to all are integrated. Overall, it's a good piece of software that works well with SFDC and Gmail. The tracking features and the fact that it provides insight into all email reads are excellent.

What do you dislike most about this product?

My experience with Groove has been limited, so I'd say that for what I use it for in my sales process, record-keeping efforts, customer behavior with my sent emails, and so on, it does the job and does it well. I don't have many drawbacks to mention.

What recommendations would you give to someone considering this product?

Definitely give it a shot; once understood, it can save your life. It's fantastic software that keeps you organized and on track. When dealing with a large number of clients, I find this extremely useful for personal outreach and understanding my clients' interests. At the start of each day, this is always my home base!

Pros

  • Performance Enhancing
  • Unique Features
  • Inspires Innovation
  • Caring

Tanner W.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Likeliness to Recommend

7 /10

What is your favorite aspect of this product?

Customer service, very thorough and helpful when I have a question

What do you dislike most about this product?

I always have questions (hence the customer service comment). It's not very intuitive compared to other tools I've used

What recommendations would you give to someone considering this product?

If you get a great deal, it's doable. But highly recommend Outreach.

Pros

  • Efficient Service
  • Effective Service
  • Caring
  • Saves Time

Cons

  • Commodity Features
  • Less Reliable
  • Less Productive

Russell P.

  • Role: Sales Marketing
  • Industry: Apparel
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Great Product with seamless automations

Likeliness to Recommend

9 /10

What differentiates Groove from other similar products?

I would say the high level of automation it offers. As such, my team and I remains focused on prospect campaigns to reap high conversion rates. It's also easy to add tasks to groove flows in quick and efficient steps.

What is your favorite aspect of this product?

It stocks very cool features to use such as email templates and email check-ins. Before acquiring groove, I had a hard time composing multiple mails but now with groove I'm able to do so with more ease and in less time.

What do you dislike most about this product?

Groove would be much better if it had a reminder option for instance, "in two hours" subsequently which is much better than the current shortcut of "tomorrow morning"

What recommendations would you give to someone considering this product?

I would highly recommend Groove to other sales team. It will make your life easier such as tracking emails helps with tracking client commitment. It's also great for scheduling multiple meetings at once. It will help with streamlining small tasks in an easy way. Integration with Salesforce delivers incredible results.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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