What is Groove?
Groove was built from the ground-up to help revenue teams foster more productive and profitable relationships with prospects and customers. Everything about Groove is centered around improving efficiency, getting actionable insights, and driving revenue.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
97 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Groove?
Pros
- Helps Innovate
- Efficient Service
- Effective Service
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
E-Mail Integration
Pipeline Management
CRM Integration
Call Management
E-Mail Campaign Management
Dialer Integration
Sales Analytics
Workflow Automation
Omnichannel Campaign Management
Internal Sales Collaboration
Conversation Coaching
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Ease of Customization
Business Value Created
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Vendor Support
Breadth of Features
Availability and Quality of Training
Quality of Features
Ease of Data Integration
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Groove Reviews
Lisa H.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2022
Help reduces administrative tasks
Likeliness to Recommend
What differentiates Groove from other similar products?
The fact that Groove allows for features like multiple typefaces and the ability to attach Salesforce data to my Groove templates when building email campaigns is something that I find really interesting there. It reduces administrative tasks and develops scalable, effective sales strategies. Groove has so many awesome features that it's hard for me to point out one that differentiates it from others.
What is your favorite aspect of this product?
I really love its interface because it offers an interface that is powerful and adaptable to serve a wide range of workflows and use cases. I enjoy how easy it is to move about in the groove. It provides us with a tonne of awesome features, a simple template layout, and email check-ins. Like a plus on advanced features, it also offers leading-edge security and conformity.
What do you dislike most about this product?
When its capabilities don't match what I'm seeking to accomplish, their team has given me a remedy and attached it to the list of future factors to take into account. More than one contact could be added to an email at once. Calendars may also take a while to open when driven up.
What recommendations would you give to someone considering this product?
Groove smartly makes prospecting more efficient. It has the ability to automate much more tasks while letting you maintain concentration with a targeted prospecting effort. The flexibility it offers enables you to create your own flow designs, adding beauty to its cutting-edge features. Very powerful overall.
Pros
- Continually Improving Product
- Reliable
- Effective Service
- Caring
Patricia C.
- Role: Operations
- Industry: Engineering
- Involvement: End User of Application
Submitted Jul 2022
I can't picture life without it
Likeliness to Recommend
What differentiates Groove from other similar products?
Groove is not only useful, but it also successfully organizes and streamlines my business email, thus I can't picture life without it. I used to spend more time creating emails before I started utilizing Groove, but now I can send out far more emails with less effort, giving me more time throughout the day to complete other activities.
What is your favorite aspect of this product?
It has boosted our productivity by allowing us to spend less time and work more efficiently at the office, at home, and on the move. We have automated a lot of sales processes with Groove. By Making Use of AI-Driven Insights we can create actionable insights from large and burdened data sets using Salesforce as the one source of facts.
What do you dislike most about this product?
I occasionally ran into little problems when a feature wasn't functioning as intended, but their support staff was always eager to assist. The issue of areas also presents another drawback. When working, it would enable a great deal of freedom.
What recommendations would you give to someone considering this product?
If you are considering it, you are actually going to equip your salespeople with a set of tools for increased productivity to help them meet quotas and boost their effectiveness and productivity. The safety, durability, and flexibility requirements of businesses are supported by Groove. Groove is more adaptable, configurable, and expandable than any other sales engagement platform.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Chantel M.
- Role: Finance
- Industry: Healthcare
- Involvement: End User of Application
Submitted Jun 2022
Groove makes it simple to create templates
Likeliness to Recommend
What differentiates Groove from other similar products?
Groove has assisted with email scheduling. It allows me to identify the people who are most likely to respond to our emails, allowing me to contact them first. It allows us to see who downloaded the email and where it was downloaded from.
What is your favorite aspect of this product?
Overall, Groove saves me time by covering my bases and keeping track of my notes. It's a simple tool that makes the transition from email to various customer interactions and linking them all to Salesforce much smoother and faster. Email tracking of opens, individual viewers, and so on is also very useful.
What do you dislike most about this product?
The only complaint I have is that when I have it enabled in Gmail, it covers up a portion of my email window where attachments usually appear. Groove has been receptive to product feedback, but they are still in the early stages of development, so you must be okay with them not being able to do things.
What recommendations would you give to someone considering this product?
Groove is one of the best options for an enablement tool for your team. This greatly aids in not forgetting to call or send a follow-up email to someone. Using templates is a simple way to save time when sending emails to prospects, with minor changes to fit the person receiving the email.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy