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Clari

Groove

Composite Score
7.8 /10
CX Score
8.1 /10
Groove
7.8 /10

What is Groove?

Groove was built from the ground-up to help revenue teams foster more productive and profitable relationships with prospects and customers. Everything about Groove is centered around improving efficiency, getting actionable insights, and driving revenue.

Company Details


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Awards & Recognition

Groove won the following awards in the Sales Engagement Platforms category

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Groove Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Groove.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Groove?

3% Negative
10% Neutral
87% Positive

Pros

  • Helps Innovate
  • Efficient Service
  • Effective Service
  • Saves Time

Feature Ratings

Average 84

E-Mail Integration

87

Pipeline Management

87

CRM Integration

87

Call Management

85

E-Mail Campaign Management

84

Dialer Integration

83

Sales Analytics

82

Workflow Automation

81

Omnichannel Campaign Management

81

Internal Sales Collaboration

79

Conversation Coaching

78

Vendor Capability Ratings

Average 83

Ease of Implementation

88

Ease of IT Administration

86

Ease of Customization

85

Business Value Created

84

Product Strategy and Rate of Improvement

83

Usability and Intuitiveness

83

Vendor Support

83

Breadth of Features

83

Availability and Quality of Training

82

Quality of Features

81

Ease of Data Integration

79

Groove Reviews

Lisa H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Help reduces administrative tasks

Likeliness to Recommend

9 /10

What differentiates Groove from other similar products?

The fact that Groove allows for features like multiple typefaces and the ability to attach Salesforce data to my Groove templates when building email campaigns is something that I find really interesting there. It reduces administrative tasks and develops scalable, effective sales strategies. Groove has so many awesome features that it's hard for me to point out one that differentiates it from others.

What is your favorite aspect of this product?

I really love its interface because it offers an interface that is powerful and adaptable to serve a wide range of workflows and use cases. I enjoy how easy it is to move about in the groove. It provides us with a tonne of awesome features, a simple template layout, and email check-ins. Like a plus on advanced features, it also offers leading-edge security and conformity.

What do you dislike most about this product?

When its capabilities don't match what I'm seeking to accomplish, their team has given me a remedy and attached it to the list of future factors to take into account. More than one contact could be added to an email at once. Calendars may also take a while to open when driven up.

What recommendations would you give to someone considering this product?

Groove smartly makes prospecting more efficient. It has the ability to automate much more tasks while letting you maintain concentration with a targeted prospecting effort. The flexibility it offers enables you to create your own flow designs, adding beauty to its cutting-edge features. Very powerful overall.

Pros

  • Continually Improving Product
  • Reliable
  • Effective Service
  • Caring

Patricia C.

  • Role: Operations
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

I can't picture life without it

Likeliness to Recommend

8 /10

What differentiates Groove from other similar products?

Groove is not only useful, but it also successfully organizes and streamlines my business email, thus I can't picture life without it. I used to spend more time creating emails before I started utilizing Groove, but now I can send out far more emails with less effort, giving me more time throughout the day to complete other activities.

What is your favorite aspect of this product?

It has boosted our productivity by allowing us to spend less time and work more efficiently at the office, at home, and on the move. We have automated a lot of sales processes with Groove. By Making Use of AI-Driven Insights we can create actionable insights from large and burdened data sets using Salesforce as the one source of facts.

What do you dislike most about this product?

I occasionally ran into little problems when a feature wasn't functioning as intended, but their support staff was always eager to assist. The issue of areas also presents another drawback. When working, it would enable a great deal of freedom.

What recommendations would you give to someone considering this product?

If you are considering it, you are actually going to equip your salespeople with a set of tools for increased productivity to help them meet quotas and boost their effectiveness and productivity. The safety, durability, and flexibility requirements of businesses are supported by Groove. Groove is more adaptable, configurable, and expandable than any other sales engagement platform.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Chantel M.

  • Role: Finance
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Groove makes it simple to create templates

Likeliness to Recommend

9 /10

What differentiates Groove from other similar products?

Groove has assisted with email scheduling. It allows me to identify the people who are most likely to respond to our emails, allowing me to contact them first. It allows us to see who downloaded the email and where it was downloaded from.

What is your favorite aspect of this product?

Overall, Groove saves me time by covering my bases and keeping track of my notes. It's a simple tool that makes the transition from email to various customer interactions and linking them all to Salesforce much smoother and faster. Email tracking of opens, individual viewers, and so on is also very useful.

What do you dislike most about this product?

The only complaint I have is that when I have it enabled in Gmail, it covers up a portion of my email window where attachments usually appear. Groove has been receptive to product feedback, but they are still in the early stages of development, so you must be okay with them not being able to do things.

What recommendations would you give to someone considering this product?

Groove is one of the best options for an enablement tool for your team. This greatly aids in not forgetting to call or send a follow-up email to someone. Using templates is a simple way to save time when sending emails to prospects, with minor changes to fit the person receiving the email.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

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