What is Groove?
Groove was built from the ground-up to help revenue teams foster more productive and profitable relationships with prospects and customers. Everything about Groove is centered around improving efficiency, getting actionable insights, and driving revenue.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
97 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Groove?
Pros
- Helps Innovate
- Efficient Service
- Effective Service
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
E-Mail Integration
Pipeline Management
CRM Integration
Call Management
E-Mail Campaign Management
Dialer Integration
Sales Analytics
Workflow Automation
Omnichannel Campaign Management
Internal Sales Collaboration
Conversation Coaching
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Ease of Customization
Business Value Created
Product Strategy and Rate of Improvement
Vendor Support
Usability and Intuitiveness
Breadth of Features
Availability and Quality of Training
Quality of Features
Ease of Data Integration
Also Featured in...
Groove Reviews
Andre Isaak I.
- Role: Human Resources
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Dec 2022
Groove keeps customers by your side
Likeliness to Recommend
What differentiates Groove from other similar products?
Groove is our main tool for sales management and increased sales productivity, allowing our managers to increase sales revenue for each of our agents by facilitating and automating processes that allow more time to create strategies, in addition to providing other tools that allow clear projections of how they will be handled in the near future.
What is your favorite aspect of this product?
Sales flows are segmented according to requirements which greatly facilitates projections of production and distribution of products to different areas of the world. Extensive reporting is maintained on customer or potential customer relationships and all their interactions, keeping a constant record of interpersonal relationships with customers. The way in which meetings can be scheduled without resorting to other tools is extremely useful to us.
What do you dislike most about this product?
It is a bit annoying that the recent activity graphs include emails that have not been sent, therefore, they should not be included in the statistics, or should be reflected in a different way as it can be confusing. It is not possible so far to make a custom configuration in the calendar which can sometimes be annoying when we need to make small adjustments to the dates we manage.
What recommendations would you give to someone considering this product?
Groove is a comprehensive and well-developed solution to maintain our connection with customers through an automated communication system, where we do not have to worry about making different forms of contact but rather centralize all information and promotions or information in one place. The tool has an extremely intuitive overall usability and its customer service department meets our expectations.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Aisha M.
- Role: Finance
- Industry: Consulting
- Involvement: End User of Application
Submitted Dec 2022
A Great Sales Solution
Likeliness to Recommend
What differentiates Groove from other similar products?
Well, Groove is great in many ways and first, it makes sales engagement easy besides offering other great features such as customer service and sales engagement
What is your favorite aspect of this product?
The software is cost effective yet very powerful and effective in sales engagement It is easy to use and comes with great customer service features
What do you dislike most about this product?
All has been well with Groove
What recommendations would you give to someone considering this product?
Since Groove has worked as a sales engagement platform and also offers other great capabilities, I recommend it,
Pros
- Helps Innovate
- Reliable
- Unique Features
- Effective Service
Lydia W.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Nov 2022
Direct SFDC integration is fantastic
Likeliness to Recommend
What differentiates Groove from other similar products?
Direct sfdc integration!
What is your favorite aspect of this product?
Direct SFDC integration!
What do you dislike most about this product?
Not a ton of pre built dashboards
What recommendations would you give to someone considering this product?
Make sure your admin knows your SFDC instance really well
Pros
- Appreciates Incumbent Status
- Helps Innovate
- Continually Improving Product
- Reliable
