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Groove

Composite Score
7.8 /10
CX Score
8.1 /10
Groove
7.8 /10

What is Groove?

Groove was built from the ground-up to help revenue teams foster more productive and profitable relationships with prospects and customers. Everything about Groove is centered around improving efficiency, getting actionable insights, and driving revenue.

Company Details


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Awards & Recognition

Groove won the following awards in the Sales Engagement Platforms category

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Groove Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Groove.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Groove?

3% Negative
10% Neutral
87% Positive

Pros

  • Helps Innovate
  • Efficient Service
  • Effective Service
  • Saves Time

Feature Ratings

Average 84

E-Mail Integration

87

Pipeline Management

87

CRM Integration

87

Call Management

85

E-Mail Campaign Management

84

Dialer Integration

83

Sales Analytics

82

Workflow Automation

81

Omnichannel Campaign Management

81

Internal Sales Collaboration

79

Conversation Coaching

78

Vendor Capability Ratings

Average 83

Ease of Implementation

88

Ease of IT Administration

86

Ease of Customization

85

Business Value Created

83

Product Strategy and Rate of Improvement

83

Vendor Support

83

Usability and Intuitiveness

83

Breadth of Features

83

Availability and Quality of Training

83

Quality of Features

81

Ease of Data Integration

79

Groove Reviews

Andre Isaak I.

  • Role: Human Resources
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

Groove keeps customers by your side

Likeliness to Recommend

9 /10

What differentiates Groove from other similar products?

Groove is our main tool for sales management and increased sales productivity, allowing our managers to increase sales revenue for each of our agents by facilitating and automating processes that allow more time to create strategies, in addition to providing other tools that allow clear projections of how they will be handled in the near future.

What is your favorite aspect of this product?

Sales flows are segmented according to requirements which greatly facilitates projections of production and distribution of products to different areas of the world. Extensive reporting is maintained on customer or potential customer relationships and all their interactions, keeping a constant record of interpersonal relationships with customers. The way in which meetings can be scheduled without resorting to other tools is extremely useful to us.

What do you dislike most about this product?

It is a bit annoying that the recent activity graphs include emails that have not been sent, therefore, they should not be included in the statistics, or should be reflected in a different way as it can be confusing. It is not possible so far to make a custom configuration in the calendar which can sometimes be annoying when we need to make small adjustments to the dates we manage.

What recommendations would you give to someone considering this product?

Groove is a comprehensive and well-developed solution to maintain our connection with customers through an automated communication system, where we do not have to worry about making different forms of contact but rather centralize all information and promotions or information in one place. The tool has an extremely intuitive overall usability and its customer service department meets our expectations.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Aisha M.

  • Role: Finance
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

A Great Sales Solution

Likeliness to Recommend

9 /10

What differentiates Groove from other similar products?

Well, Groove is great in many ways and first, it makes sales engagement easy besides offering other great features such as customer service and sales engagement

What is your favorite aspect of this product?

The software is cost effective yet very powerful and effective in sales engagement It is easy to use and comes with great customer service features

What do you dislike most about this product?

All has been well with Groove

What recommendations would you give to someone considering this product?

Since Groove has worked as a sales engagement platform and also offers other great capabilities, I recommend it,

Pros

  • Helps Innovate
  • Reliable
  • Unique Features
  • Effective Service

Lydia W.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Direct SFDC integration is fantastic

Likeliness to Recommend

6 /10

What differentiates Groove from other similar products?

Direct sfdc integration!

What is your favorite aspect of this product?

Direct SFDC integration!

What do you dislike most about this product?

Not a ton of pre built dashboards

What recommendations would you give to someone considering this product?

Make sure your admin knows your SFDC instance really well

Pros

  • Appreciates Incumbent Status
  • Helps Innovate
  • Continually Improving Product
  • Reliable

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