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Google

Google Meet

Composite Score

8.9 /10

CX Score

9.2 /10

2615 Reviews Write a Review

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details

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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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2025 Emotional Footprint Champion

Latest Award, 2025

Conflict Resolution

Latest Award, 2025

2025 Data Quadrant Champion

2025

2 Top Rated Capabilities

0 Top Rated Features

2025

1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

3 Top Rated Capabilities

2 Top Rated Features

2022

Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative

3% Neutral

95% Positive

Pros

Reliable
Helps Innovate
Enables Productivity
Trustworthy

Feature Ratings

Average 84

Video Conferencing

Audio Conferencing VoIP

Screen Share

Instant Messaging

Audio Controls

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Application Share

Facilitator Functions

File Transfer

Virtual Whiteboard

Vendor Capability Ratings

Average 81

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support

Google Meet Reviews

Akshaj M.

Role: Student Academic
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2023

Simple and Efficient!

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

Google Meet is different because it's really integrated with other Google services like Gmail and Calendar, making scheduling and joining meetings super easy. It's also quite user-friendly, even for those not tech-savvy, and offers a stable connection.

What is your favorite aspect of this product?

I like how easy it is to use Google Meet. You just click a link and you're in the meeting. It's really straightforward, doesn’t need complicated setups, and works well with other Google tools. Great for quick calls and team meetings.

What do you dislike most about this product?

The downside is it sometimes lacks advanced features like in-depth meeting analytics or more creative tools for engagement during calls. Also, the video quality can vary depending on your internet, and there’s a limit on meeting duration in the free version.

Pros

Helps Innovate
Reliable
Inspires Innovation
Caring

Manaswi A.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

Easy to use

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

It integrates well with the rest of all the Google apps, so it's user friendly and easy to implement.

What is your favorite aspect of this product?

Image quality is really good depending on network connection to connect for personal as well as for business purposes

What do you dislike most about this product?

Nothing for now

What recommendations would you give to someone considering this product?

Would recommend this program to people who want to keep in touch with family, friends, or business clients.

Pros

Reliable
Performance Enhancing
Saves Time
Respectful

Role: Sales Marketing
Industry: Media
Involvement: Initial Implementation

Validated Review

Anonymous Reviewer

Submitted Nov 2023

Not as user friendly as other products

Likeliness to Recommend

5 /10

Pros

Continually Improving Product
Enables Productivity
Efficient Service
Effective Service

Cons

Commodity Features

How We Deliver

Events

Google Meet

What is Google Meet?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

Google Meet Ratings

90 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Google Meet?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Screen Share Ability to share a computer screen for viewing by web conference participants

Instant Messaging Real-time, text-based communication between two or more people

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Keyboard Mouse Control Host can grant or remove control

Application Share Ability to share a single application only for viewing by web conference participants

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

File Transfer File transfer services

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Meet Reviews

Akshaj M.

Simple and Efficient!

Likeliness to Recommend

Pros

Manaswi A.

Easy to use

Likeliness to Recommend

Pros

Not as user friendly as other products

Likeliness to Recommend

Pros

Cons

Most Popular Google Meet Comparisons

Zoom Workplace

Microsoft Teams

Webex Meetings

GoTo Meeting

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TeamViewer Remote

Title

Feature Ratings

Video Conferencing

Audio Conferencing VoIP

Screen Share

Instant Messaging

Audio Controls

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Application Share

Facilitator Functions

File Transfer

Virtual Whiteboard

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support