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Looker

Composite Score
8.5 /10
CX Score
8.9 /10

What is Looker?

Looker is a platform for data that streamlines the data supply chain to create actionable information. It allows any organization to extract value from their data at web-scale, delivers powerful purpose built applications to address the needs of specific teams, and provides a flexible, embedded analytics framework with Powered by Looker.

Company Details


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Awards & Recognition

Looker won the following awards in the Business Intelligence & Analytics - Midmarket category

Looker Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Looker.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

Up 2
Since last award

95 Plan to Renew

78 Satisfaction of Cost Relative to Value

Up 1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
90%
Negotiation and Contract:
89%
Conflict Resolution:
92%
Strategy & Innovation:
87%
Service Experience:
90%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Looker?

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2% Negative
7% Neutral
91% Positive

Pros

  • Trustworthy
  • Fair
  • Acts with Integrity
  • Transparent

Feature Ratings

Average 80

Data Exploration and Visualization

84

BI Security

84

Operational Reporting Capabilities

83

Collaboration

83

Dashboard

83

Intelligent Alerts and Notifications

81

Self Service and Ad Hoc Capabilities

81

Data Connectors and Data Mashup

81

BI Platform Administration

80

Mobile

72

Vendor Capability Ratings

Average 77

Business Value Created

83

Ease of Data Integration

81

Quality of Features

80

Ease of Implementation

79

Breadth of Features

79

Ease of IT Administration

77

Usability and Intuitiveness

76

Ease of Customization

76

Vendor Support

75

Availability and Quality of Training

74

Product Strategy and Rate of Improvement

73

Looker Reviews

  • Role: Finance
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jul 2020

Great Business Intelligence Tool

Likeliness to Recommend

9 /10

Pros

  • Saves Time
  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Role: Sales Marketing
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Jul 2020

Understands how Data Drive Business

Likeliness to Recommend

8 /10

Pros

  • Respectful
  • Unique Features
  • Helps Innovate
  • Continually Improving Product

Cons

  • Under Delivered
  • Role: Information Technology
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jul 2020

Scalable, flexible, and secure data visualization

Likeliness to Recommend

8 /10

Pros

  • Helps Innovate
  • Performance Enhancing
  • Fair
  • Continually Improving Product

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