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Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Fair

Feature Ratings

Average 83

Mobility

86

Data Analysis and Survey Function

84

State Transformation

84

Workflow Automation

84

Drag and Drop Design

83

Security

83

Field Configuration and Customization

82

Version Management

82

APIs and Integration

81

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

86

Ease of IT Administration

83

Quality of Features

83

Ease of Data Integration

83

Ease of Customization

83

Availability and Quality of Training

82

Breadth of Features

81

Vendor Support

81

Product Strategy and Rate of Improvement

80

Google Forms Reviews

Alycia H.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Great for user research

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

Ease of access and integration with Google's ecosystem

What is your favorite aspect of this product?

How easy it is is to set up and send out customer feedback, great for product marketing

What do you dislike most about this product?

Logic is easier to set up with other competitors

What recommendations would you give to someone considering this product?

Have teammates contribute to forms you create to make sure everything is working as expected

Pros

  • Continually Improving Product
  • Trustworthy
  • Reliable
  • Inspires Innovation

Aurelien M.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

a great survey tool

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

Anybody can create a form and ask feedback to customers

What is your favorite aspect of this product?

easy to set-up, just share a link with your audience

What do you dislike most about this product?

the user interface might need some customization

What recommendations would you give to someone considering this product?

if you want to get feedback, constructive feedabck to what you're doing, use google forms

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Tessa D.

  • Role: Operations
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

An amazing tool that helps in surveys.

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Google Questionnaires provide a comprehensive and easy-to-use platform for developing surveys and questionnaires. The drag-and-drop feature, combined with the availability of pre-designed templates, expedites the form-generation process. Furthermore, the flexibility to tailor questions and forms to individual needs is extremely useful. A great user experience is enhanced by the general simplicity of use and intuitive interface. The flexibility to customize questions and forms is Google Forms’ most powerful feature. This feature enables customized surveys and questionnaires, assuring data collecting relevance and accuracy.

What is your favorite aspect of this product?

Google Forms’ adaptability is fantastic. A form can be used for a range of data collection tasks. Sign-ups for an event or newsletter, order forms for goods and services, and surveys to find out how my audience feels or what they want to see. The options are truly limitless! I also find the graphs and analytics to be useful. The fact that the data from Google Forms can be simply translated to Google Sheets makes my job so much easier! Furthermore, it is accessible from anywhere!

What do you dislike most about this product?

While Google Forms is a fantastic tool in general, there are a few things that may be improved. The absence of advanced design tools for producing visually pleasing forms is one constraint. Users looking for highly customized and aesthetically beautiful designs may find the possibilities provided to be limited.

What recommendations would you give to someone considering this product?

I use Google Forms to collect various types of information, such as event registrations and comments on new goods or events. It has considerable awareness and is regarded as a trustworthy platform, which adds to its credibility. Google Forms is my go-to tool for getting basic information from my consumers. I particularly enjoy how the replies are automatically saved to a Google Sheets spreadsheet where I can go back and review the results.

Pros

  • Efficient Service
  • Helps Innovate
  • Continually Improving Product
  • Reliable

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