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Google Chat Logo
Google Chat Logo
Google

Google Chat

Composite Score
8.8 /10
CX Score
9.0 /10
Category
Google Chat
8.8 /10

What is Google Chat?

From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.

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Awards & Recognition

Google Chat won the following awards in the Business Instant Messaging - Enterprise category

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Google Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Chat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

93 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Chat?

3% Negative
4% Neutral
93% Positive

Pros

  • Reliable
  • Caring
  • Fair
  • Acts with Integrity

Feature Ratings

Average 83

Instant Messaging

87

Notifications

84

File Sharing Collaboration

83

Search

83

Document Collaboration

81

Integration With Productivity Tools

81

Cross Platform Support

80

Granular Access Management

80

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

84

Business Value Created

82

Ease of IT Administration

82

Quality of Features

82

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

79

Ease of Customization

79

Breadth of Features

79

Vendor Support

78

Google Chat Reviews

Steven X.

  • Role: Information Technology
  • Industry: Electronics
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

Easy to chat, add schedule or share file

Likeliness to Recommend

7 /10

What differentiates Google Chat from other similar products?

easy to add user with their gmail account, and implement video meeting and share screen

What is your favorite aspect of this product?

I like the chat GUI surface, easy to find the function that I need.

What do you dislike most about this product?

I can't upload .bat file, I know it's for security, but Google Chat at least should show message for the reason and give user another safety way to share .bat file

What recommendations would you give to someone considering this product?

This is a good, easy to use chat and meeting tool, and it works well with other Google application, like Google Drive and calendar.

Pros

  • Reliable
  • Performance Enhancing
  • Saves Time
  • Generous Negotitation

Alex N.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Intuitive part of the Google Suite's collaboration

Likeliness to Recommend

8 /10

What differentiates Google Chat from other similar products?

It's very low cost and easy for people to understand. as far as I have seen it doesn't use much in local computer resources. Google Chat stands out from other similar products because of its seamless integration with Google Workspace tools like Gmail, Google Drive, and Google Meet. This allows users to easily share files, schedule meetings, and collaborate in real-time, all within the same platform. Its clean, user-friendly design makes it easy to navigate, and features like Spaces for group chats and threaded conversations keep discussions organized, enhancing teamwork and productivity across teams. I enjoy using it wherever it implemented.

What is your favorite aspect of this product?

Ease of use and ability to have it up along with other Google products My favorite aspect of Google Chat as very experienced sales professional is how seamlessly it integrates with the rest of Google Workspace. I can quickly share documents, links, or schedule online meetings with just a fewclicks, all while staying in one platform. The ability to create group chats and use Spaces helps keep team discussions and client follow-ups organized, which saves me time and keeps communication smooth and efficient. It's a game-changer for staying connected with my team and clients! Valuable part of our application stack - happy to have it implemented.

What do you dislike most about this product?

I can't think of anything but it is another thing I have to keep an eye on. While Google Chat is generally great, there are a few minor annoyances. Sometimes, notifications can be a bit overwhelming, especially in busy group chats, even with customizable settings. Also, switching between multiple Spaces can feel slightly clunky when you're juggling many projects. Another small thing is that the search function could be more intuitive when looking for older messages. That said, these issues don't outweigh the overall benefits of how well it integrates with everything else! It can be a bit much to keep an eye on absolutely all communications!

What recommendations would you give to someone considering this product?

When implementing Google Chat, ensure it's integrated with your broader Google Workspace setup to maximize efficiency. Train teams on using Spaces for organized collaboration and customize notifications to avoid overload. Encourage regular usage for seamless communication. It’s an intuitive tool that can greatly streamline team workflows, fostering collaboration across departments. Additionally, take advantage of the integration with Google Drive and Meet, allowing for easy file sharing and instant video meetings within chats. Assign admins to manage settings, monitor usage, and ensure data security. With proper setup and ongoing support, !

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Inspires Innovation

Tebogo M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Swift Communication tool for all !!!

Likeliness to Recommend

10 /10

What differentiates Google Chat from other similar products?

All in one Messaging Solution with Calls and Video capabilities.

What is your favorite aspect of this product?

Ability to create Different Spaces Groups for various Topics, and a convinient way to communicate with our Team Members in the workplace.

What do you dislike most about this product?

None by far.

What recommendations would you give to someone considering this product?

The Call and Video functionality feature is out of this world, you can even share your Screen during a meeting or showing your team members what you working on comes as a Bonus.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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