What is Google Chat?
From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
93 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Chat?
Pros
- Reliable
- Caring
- Fair
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Search
Document Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Breadth of Features
Vendor Support
Google Chat Reviews
Steven X.
- Role: Information Technology
- Industry: Electronics
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
Easy to chat, add schedule or share file
Likeliness to Recommend
What differentiates Google Chat from other similar products?
easy to add user with their gmail account, and implement video meeting and share screen
What is your favorite aspect of this product?
I like the chat GUI surface, easy to find the function that I need.
What do you dislike most about this product?
I can't upload .bat file, I know it's for security, but Google Chat at least should show message for the reason and give user another safety way to share .bat file
What recommendations would you give to someone considering this product?
This is a good, easy to use chat and meeting tool, and it works well with other Google application, like Google Drive and calendar.
Pros
- Reliable
- Performance Enhancing
- Saves Time
- Generous Negotitation
Alex N.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Oct 2024
Intuitive part of the Google Suite's collaboration
Likeliness to Recommend
What differentiates Google Chat from other similar products?
It's very low cost and easy for people to understand. as far as I have seen it doesn't use much in local computer resources. Google Chat stands out from other similar products because of its seamless integration with Google Workspace tools like Gmail, Google Drive, and Google Meet. This allows users to easily share files, schedule meetings, and collaborate in real-time, all within the same platform. Its clean, user-friendly design makes it easy to navigate, and features like Spaces for group chats and threaded conversations keep discussions organized, enhancing teamwork and productivity across teams. I enjoy using it wherever it implemented.
What is your favorite aspect of this product?
Ease of use and ability to have it up along with other Google products My favorite aspect of Google Chat as very experienced sales professional is how seamlessly it integrates with the rest of Google Workspace. I can quickly share documents, links, or schedule online meetings with just a fewclicks, all while staying in one platform. The ability to create group chats and use Spaces helps keep team discussions and client follow-ups organized, which saves me time and keeps communication smooth and efficient. It's a game-changer for staying connected with my team and clients! Valuable part of our application stack - happy to have it implemented.
What do you dislike most about this product?
I can't think of anything but it is another thing I have to keep an eye on. While Google Chat is generally great, there are a few minor annoyances. Sometimes, notifications can be a bit overwhelming, especially in busy group chats, even with customizable settings. Also, switching between multiple Spaces can feel slightly clunky when you're juggling many projects. Another small thing is that the search function could be more intuitive when looking for older messages. That said, these issues don't outweigh the overall benefits of how well it integrates with everything else! It can be a bit much to keep an eye on absolutely all communications!
What recommendations would you give to someone considering this product?
When implementing Google Chat, ensure it's integrated with your broader Google Workspace setup to maximize efficiency. Train teams on using Spaces for organized collaboration and customize notifications to avoid overload. Encourage regular usage for seamless communication. It’s an intuitive tool that can greatly streamline team workflows, fostering collaboration across departments. Additionally, take advantage of the integration with Google Drive and Meet, allowing for easy file sharing and instant video meetings within chats. Assign admins to manage settings, monitor usage, and ensure data security. With proper setup and ongoing support, !
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Inspires Innovation
Tebogo M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2024
Swift Communication tool for all !!!
Likeliness to Recommend
What differentiates Google Chat from other similar products?
All in one Messaging Solution with Calls and Video capabilities.
What is your favorite aspect of this product?
Ability to create Different Spaces Groups for various Topics, and a convinient way to communicate with our Team Members in the workplace.
What do you dislike most about this product?
None by far.
What recommendations would you give to someone considering this product?
The Call and Video functionality feature is out of this world, you can even share your Screen during a meeting or showing your team members what you working on comes as a Bonus.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing