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Fuse Universal

Fuse

Composite Score

6.3 /10

CX Score

6.4 /10

9 Reviews Write a Review

What is Fuse?

Fuse Universal is unique: A next-generation, mobile-first solution that has turned Learning & Development on its head. With a community-led design, Fuse lets companies unlock the knowledge, skills and insights of their top-performing employees to teach and engage their teams worldwide, cultivating best practices across the business. And Fuse’s unique blend of machine learning, AI and beautifully-designed tools seamlessly integrates with existing enterprise systems, traditional learning content and courses.

Company Details

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Fuse Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

78 Likeliness to Recommend

83 Plan to Renew

61 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Fuse?

17% Negative

0% Neutral

83% Positive

Pros

Enables Productivity
Caring
Respectful
Acts with Integrity

Feature Ratings

Average 64

Social Features

Asynchronous Learning

Collaboration Tools

Course authoring

SCORM Compliance

Dashboard

Blended Learning

API Integration

Gamification

LMS Integration

User Published Content

Vendor Capability Ratings

Average 74

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Quality of Features

Vendor Support

Breadth of Features

Ease of Implementation

Ease of Data Integration

Business Value Created

Fuse Reviews

James M.

Role: Human Resources
Industry: Healthcare
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2020

Awesome product, fairly easy to use

Likeliness to Recommend

7 /10

What differentiates Fuse from other similar products?

Its numerous widgets is very unique.

What is your favorite aspect of this product?

The Artificial Intelligence features embedded to its gamification

What do you dislike most about this product?

The unusual user interface

What recommendations would you give to someone considering this product?

I strongly recommend this product

Pros

Continually Improving Product
Reliable
Performance Enhancing
Caring

Allie B.

Role: Human Resources
Industry: Healthcare
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Mar 2020

Very user friendly. It has been helpful

Likeliness to Recommend

6 /10

What differentiates Fuse from other similar products?

It is easy to navigate and user friendly.

What is your favorite aspect of this product?

The quality and assistance the product provides

What do you dislike most about this product?

Nothing. All is good

What recommendations would you give to someone considering this product?

Nothing rightnow

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Trustworthy

How We Deliver

Events

Fuse

What is Fuse?

Company Details

Need Assistance?

Fuse Ratings

78 Likeliness to Recommend

83 Plan to Renew

61 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love Fuse?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Social Features Connects users via social media features such as instant messaging, chats, or comments.

Asynchronous Learning Can learn anywhere; don't need to sync.

Collaboration Tools Ability to collaborate with other users on course work.

Course authoring Can create courses in system.

SCORM Compliance Compliant with "Sharable Content Object Reference Model" from LMS.

Dashboard Includes alerts and notifications, KPIs, visual analytics, and interactive features.

Blended Learning Can accommodate any format of content - video, audio, text, picture.

API Integration Has API so that it can integrate with other apps.

Gamification Offers Learning Tracks with Badges/Certificates or other gamification elements to keep learners engaged.

LMS Integration Provides full LMS capabilities by either being SCORM-compliant (integration with an existing on premise LMS) or by providing SaaS-based LMS capabilities.

User Published Content Users are able to publish content either self-generated or from other resources.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Fuse Reviews

James M.

Awesome product, fairly easy to use

Likeliness to Recommend

Pros

Allie B.

Very user friendly. It has been helpful

Likeliness to Recommend

Pros

Title

Feature Ratings

Social Features

Asynchronous Learning

Collaboration Tools

Course authoring

SCORM Compliance

Dashboard

Blended Learning

API Integration

Gamification

LMS Integration

User Published Content

Vendor Capability Ratings

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Quality of Features

Vendor Support

Breadth of Features

Ease of Implementation

Ease of Data Integration

Business Value Created