Freshdesk

What differentiates Freshdesk from other similar products?

Using the same administration panel, we are able to serve our clients across all channels, social networks, phone calls, emails, websites and SMS messages, ensuring that no request is neglected. You can monitor SLAs, provide self-help, automate workflows, measure metrics, and control everything related to customer support. Find out the average rate of the number of conversations happening in the company and perform the analysis.

What is your favorite aspect of this product?

It helps us connect, heal and manage customer inquiries and complaints effectively. AI-powered support chatbot. Create requests and tickets automatically. Ability to prioritize requests according to their importance. Analytics and dashboard platform. Track SLA and help control the customer experience.

What do you dislike most about this product?

By agency or user, I think it's a bit expensive. The mobile app needs to be improved.

What recommendations would you give to someone considering this product?

Freshdesk is a great ticket management app that allows businesses to efficiently handle customer inquiries and complaints, so I highly recommend it. Numerous analytics reports and dashboards are at your disposal to aid in data analysis, process and policy improvement, and a better customer experience.

What differentiates Freshdesk from other similar products?

Since we have a distributed team and a large client base, we rely on Freshdesk to efficiently monitor any problems that arise. Whenever a client contacts us, we log their inquiry into a ticketing system so that we may monitor its status and notify them when it has been resolved or provide more troubleshooting instructions, if necessary.

What is your favorite aspect of this product?

If your business or group needs a ticketing or communication tracking system, Freshdesk is a great option. One of the numerous available options is sure to be ideal for your needs. There are other methods that may be better suitable if you don't want ticketing or need to handle a different type of communication (say, just for sales).

What do you dislike most about this product?

Ticket allocation might be cumbersome if your group has a complex organizational structure. The app has several formatting issues with emails, and the update badges may be annoying.

What recommendations would you give to someone considering this product?

Freshdesk's UI is consistently well-designed and makes efficient use of available real estate across all supported platforms. The mobile app is not simply a desktop version of the desktop experience, and vice versa. Space is utilised well, with minimal letterboxing or wasted area on big desktop screens. It's simple to pick up and use right away.

What differentiates Freshdesk from other similar products?

Support tickets from both business and consumer clients are managed using Freshdesk. We haven't looked at Freshdesk since our company exclusively uses email to communicate with customers; we don't offer chat or phone assistance. Freshdesk provides exactly what we need at a price that fits our budget.

What is your favorite aspect of this product?

The interface is simple and straightforward, allowing us to save time and money on assistance. The onboarding process is streamlined because to the tool's user-friendliness and the fact that it is the least complex of the tools we employ. Since it keeps track of all of our interactions with customers, it's also the one we utilize most frequently.

What do you dislike most about this product?

Reporting - We have to spend time manually hacking other reports because the reporting sometimes lacks certain essential capabilities or output.

What recommendations would you give to someone considering this product?

If not for a few minor issues with reporting, Freshdesk would be deserving of a perfect score of 10 out of 10. Freshdesk is the most often used product in our stack because our team loves using it and because of its user-friendly interface, which helps us to move swiftly from one engagement to the next.