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FormAssembly

FormAssembly

Composite Score
8.6 /10
CX Score
8.7 /10
Category
FormAssembly
8.6 /10

What is FormAssembly?

FormAssembly is the data collection platform that transforms how organizations collect, connect, and protect data. The industry’s most trusted solution, FormAssembly empowers over 5,500 organizations to streamline data collection with a customizable form builder and form automation, seamless integrations with essential applications, and best-in-class security, privacy, and compliance standards.

Company Details


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Awards & Recognition

FormAssembly won the following awards in the Online Forms category

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FormAssembly Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FormAssembly.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

Up 2
Since last award

96 Plan to Renew

Up 1
Since last award

79 Satisfaction of Cost Relative to Value

Up 1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
94%
Negotiation and Contract:
79%
Conflict Resolution:
87%
Strategy & Innovation:
91%
Service Experience:
90%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FormAssembly?

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1% Negative
1% Neutral
98% Positive

Pros

  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate
  • Reliable

Feature Ratings

Average 84

APIs and Integration

90

Security

89

Field Configuration and Customization

89

Drag and Drop Design

87

Mobility

86

State Transformation

85

Workflow Automation

85

Version Management

82

Data Analysis and Survey Function

82

Electronic Signatures

75

Vendor Capability Ratings

Average 86

Ease of Implementation

90

Ease of Customization

88

Breadth of Features

88

Business Value Created

88

Quality of Features

87

Usability and Intuitiveness

87

Ease of IT Administration

86

Availability and Quality of Training

84

Product Strategy and Rate of Improvement

83

Ease of Data Integration

82

Vendor Support

81

FormAssembly Videos

FormAssembly Reviews

Meredith M.

  • Role: Information Technology
  • Industry: Not for Profit
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

Best SalesForce-connected form app out there

Likeliness to Recommend

10 /10

What differentiates FormAssembly from other similar products?

Breadth of features and extendability using code, particularly around prefilling data from SalesForce, extending via code such as JavaScript and duplicate management of records.

What is your favorite aspect of this product?

Prefill connector + custom code.

What do you dislike most about this product?

Needs better auditing capabilities, especially when making SalesForce system changes that need to query multiple forms at once.

What recommendations would you give to someone considering this product?

Talk to me! Sales and product staff are excellent and very open to giving demos and training. Definitely compare FormAssembly using your use cases against the other apps out there. FormAssembly will beat them every time. (Honestly: I am not paid by them.) We are able to do so much more with limited staff than we would be able to do with any other tool.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Ederson G.

  • Role: Information Technology
  • Industry: Not for Profit
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2024

Fantastic Product, great Salesforce Integration.

Likeliness to Recommend

9 /10

What differentiates FormAssembly from other similar products?

The easiness to create and customise the forms to our needs and the Salesforce integration are the top advantages of FormAssembly.

What is your favorite aspect of this product?

The great amount of possibilities to customise the forms, both during the build up and the flexibility it offers for post submission.

What do you dislike most about this product?

Sometimes I feel like the support documentation could have more technical details, at the same time the support team is always available and has solved all my queries.

What recommendations would you give to someone considering this product?

I believe a good comparison with other similar products is the best way to find the product that will best suit your needs. That said, FormAssembly will probably meet all your expectations and the breadth of functionalities it provides is unbelievable. The needs in my org is for it to connect with Salesforce, which works seamlessly, greatly reducing the manual job, and I have yet to discover the workflow possibilities they offer.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Joseph Y.

  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2024

Ease of use with supplemental training

Likeliness to Recommend

8 /10

What differentiates FormAssembly from other similar products?

Drag and drop ease with accessible support personnel.

What is your favorite aspect of this product?

Near intuitive workflow construction

What do you dislike most about this product?

Not too much I dislike about the product

What recommendations would you give to someone considering this product?

Great option to close gaps with limited functions for form creation and communicating data cross platforms.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Effective Service
  • Inspires Innovation

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