What is Five9 Intelligent Cloud Contact Center?
Five9 Contact Center Software enables agents to be more effective on the phone - so they can sell more and service better. Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On-Screen Caller Info puts customer information at their fingertips. And everything is automatically logged to your CRM.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
92 Plan to Renew
1
Since last award
79 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Five9 Intelligent Cloud Contact Center?
Pros
- Generous Negotitation
- Reliable
- Acts with Integrity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Contact Center Analytics
Knowledge Management
Call Recording
Multi Channel Queue Management
Ticket Management
Screen Prompts
Call Scripting and Call Flow Management
Contact Center Compliance Management
Skills Based Routing
Workforce Management
Multi Channel Intake Integration
Vendor Capability Ratings
Breadth of Features
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of Implementation
Ease of Customization
Vendor Support
Ease of IT Administration
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
Five9 Intelligent Cloud Contact Center Reviews
- Role: Operations
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Nov 2022
It does the job, but breaks
Likeliness to Recommend
Pros
- Respectful
- Security Protects
- Reliable
- Performance Enhancing
Cons
- Commodity Features
- Less Effective Service
- Less Caring
Priscilla Ophlia J.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Nov 2022
Awesome features user friendly a little pricey
Likeliness to Recommend
What differentiates Five9 Intelligent Cloud Contact Center from other similar products?
The dales team ease kf use and various features
What is your favorite aspect of this product?
Screen recording
What do you dislike most about this product?
Troubleshooting takes too long
What recommendations would you give to someone considering this product?
Make troubleshooting issues more self service friendly
Pros
- Altruistic
- Acts with Integrity
- Transparent
- Helps Innovate
Cons
- Less Friendly Negotiation
- Under Delivered
Brianna H.
- Role: Student Academic
- Industry: Finance
- Involvement: End User of Application
Submitted Nov 2022
Incredibly easy to use, very little issues
Likeliness to Recommend
What differentiates Five9 Intelligent Cloud Contact Center from other similar products?
Five9 has an efficiency that is unmatched and makes it incredibly easy to take several calls at once.
What is your favorite aspect of this product?
How easy it is to use and how train others to use. It is very simple and straightforward which is perfect for when many calls need to be made.
What do you dislike most about this product?
Sometimes if the categories don’t work it will recall people even once they’re moved off the call list. But this has more to do with the connecting site then five9, if you use a great connecting site this isn’t an issue.
What recommendations would you give to someone considering this product?
Ensure you have space on your data base, and if you ever have issues, most can be resolved without IT or getting the company involved you just have to clear your cookies and restart your device and you are good to go. If that doesn’t work then you may need to uninstall and reinstall as well but that always works and it rarely happens.
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Client Friendly Policies
