What is Five9 Intelligent Cloud Contact Center?
Five9 Contact Center Software enables agents to be more effective on the phone - so they can sell more and service better. Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On-Screen Caller Info puts customer information at their fingertips. And everything is automatically logged to your CRM.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
92 Plan to Renew
1
Since last award
79 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Five9 Intelligent Cloud Contact Center?
Pros
- Generous Negotitation
- Reliable
- Acts with Integrity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Contact Center Analytics
Knowledge Management
Call Recording
Multi Channel Queue Management
Ticket Management
Screen Prompts
Call Scripting and Call Flow Management
Contact Center Compliance Management
Skills Based Routing
Workforce Management
Multi Channel Intake Integration
Vendor Capability Ratings
Breadth of Features
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of Implementation
Ease of Customization
Vendor Support
Ease of IT Administration
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
Five9 Intelligent Cloud Contact Center Reviews
Melissa B.
- Role: Sales Marketing
- Industry: Machinery
- Involvement: End User of Application
Submitted Oct 2022
Multitude of routing options
Likeliness to Recommend
What differentiates Five9 Intelligent Cloud Contact Center from other similar products?
Five9 Cloud Contact Center enabled agents to handle all communication channels through a simple platform. Matching the incoming caller with the best agent enhances the customer experience
What is your favorite aspect of this product?
Lets our customers drop a message when we are not accessible. This ensured no calls are left unattended at our virtual call center with customized Voicemail services
What do you dislike most about this product?
There is no distinct ring to separate a line on hold and a regular incoming phone call. The user interface for the agent app should be more user-friendly
What recommendations would you give to someone considering this product?
Five9 has built a contact center solution that fits in a company of any size. Right from routing calls to a specifiic list of agents to offering all incoming calls to all agents at once, it has different routing options
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Nicole A.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Sep 2022
Simple to use modern-day contact center
Likeliness to Recommend
What differentiates Five9 Intelligent Cloud Contact Center from other similar products?
Five9 Virtual Contact Center was designed with sophisticated call routing facilities in mind, as well as high-end call handling and management functions
What is your favorite aspect of this product?
Sequential agent selection distributes calls to agents in a particular order or with particular skills based routing option to the agent who is best skilled to answer the call
What do you dislike most about this product?
Where the Five9's Outbound product feels different is its technology is dependent on dialers, to enable sales, marketing and promotional teams to optimize outbound campaigns based on algorithms
What recommendations would you give to someone considering this product?
Despite its capabilities and advabced features Five9 Virtual Contact Center is easy to install and use, which makes it suitable for SMB as well as enterprises
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Derya Y.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Leader or Manager
Submitted May 2022
Features Satisfie! :)
Likeliness to Recommend
What differentiates Five9 Intelligent Cloud Contact Center from other similar products?
Five9 is most ease to use and most efficient one when it compared to the others.
What is your favorite aspect of this product?
Easiness of use
What do you dislike most about this product?
There is nothing to say about it.
What recommendations would you give to someone considering this product?
You should definitely use it :)
Pros
- Helps Innovate
- Reliable
- Unique Features
- Efficient Service
