EZ Texting Customer Reviews 2024

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EZ Texting

Composite Score

7.8 /10

CX Score

7.9 /10

22 Reviews Write a Review

What is EZ Texting?

EZ Texting is a SaaS company that delivers the fastest, easiest and most reliable way to connect. It has served over 165,000 customers and is a platform for business users, setting the standard for business texting. EZ Texting messaging solutions allow businesses to quickly and effectively reach and engage their mobile audiences.

Company Details

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Awards & Recognition

EZ Texting won the following awards in the SMS Marketing category

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1 Top Rated Capabilities

1 Top Rated Features

2024

2 Top Rated Capabilities

1 Top Rated Features

2023

1 Top Rated Capabilities

0 Top Rated Features

2022

EZ Texting Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on EZ Texting.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

1
Since last award

92 Plan to Renew

82 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love EZ Texting?

0% Negative

4% Neutral

96% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Feature Ratings

Average 84

Scheduled Messaging

Text Messaging

Opt-in

Social Media Marketing Management

Mobile Marketing Management

Loyalty Promotions Management

Marketing Analytics

Communication Archive

Mobile Payments

Application Integration

Surveys Feedback

Vendor Capability Ratings

Average 83

Usability and Intuitiveness

Ease of IT Administration

Business Value Created

Ease of Implementation

Vendor Support

Quality of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Breadth of Features

Availability and Quality of Training

Ease of Customization

EZ Texting Reviews

Gary A.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Very nice product, easy to use. Little pricey

Likeliness to Recommend

9 /10

What differentiates EZ Texting from other similar products?

Total ease of use.

What is your favorite aspect of this product?

Customizable Templates

What do you dislike most about this product?

Price per text

What recommendations would you give to someone considering this product?

Keep the text messages, short and sweet otherwise they will as more than one page on recievers phone.

Pros

Reliable
Performance Enhancing
Enables Productivity
Transparent

Ryan D.

Role: Human Resources
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Fantastic product: speedy messages, & reliable!

Likeliness to Recommend

10 /10

What differentiates EZ Texting from other similar products?

Easy of use

What is your favorite aspect of this product?

Quick and reliable

What do you dislike most about this product?

Cost could be lower

What recommendations would you give to someone considering this product?

It does a good job of sending mass messages

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Josh E.

Role: C-Level
Industry: Not for Profit
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

"Affordable but features are not overwhelming"

Likeliness to Recommend

8 /10

What differentiates EZ Texting from other similar products?

From my perspective, it's all about affordability. It's limited within the app and the features are not unique. But the price points are realistic.

What is your favorite aspect of this product?

The ability to send scheduled text messages.

What do you dislike most about this product?

The app is below functional.

What recommendations would you give to someone considering this product?

Look at competitors pricing. Basically, all features are the same across different platforms. It usually comes back to cost.

Pros

Enables Productivity
Efficient Service
Respectful
Reliable

Cons

Inhibits Innovation
Slower Product Innovation
Commodity Features

How We Deliver

EZ Texting

What is EZ Texting?

Company Details

Need Assistance?

Awards & Recognition

EZ Texting Ratings

92 Likeliness to Recommend

1 Since last award

92 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love EZ Texting?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Scheduled Messaging Scheduling of one-time, multiple, or repeated messaging.

Text Messaging The capability to send messages by SMS in addition to email.

Opt-in Provides an opt-in option for potential subscribers.

Social Media Marketing Management Ability to push content and pull leads from popular social media networks and manage social properties; aggregate and analyze social data for trend reporting.

Mobile Marketing Management Includes ability to manage SMS, mobile application marketing, and push notifications on a variety of end user devices.

Loyalty Promotions Management The solution has a comprehensive loyalty module that also supports both fixed and real-time promotions, impacting pricing or product availability

Marketing Analytics Predictive analytics, machine learning, data ingestion and visualization; data segmentation; assign attributes to unstructured data; work from segmented data.

Communication Archive Includes complete conversation or thread archiving capabilities for historical reporting, investigation, audit, and compliance purposes.

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Surveys Feedback Enables surveys/feedback forms to be sent to customers​

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

EZ Texting Reviews

Gary A.

Very nice product, easy to use. Little pricey

Likeliness to Recommend

Pros

Ryan D.

Fantastic product: speedy messages, & reliable!

Likeliness to Recommend

Pros

Josh E.

"Affordable but features are not overwhelming"

Likeliness to Recommend

Pros

Cons

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Title

1
Since last award

Feature Ratings

Scheduled Messaging

Text Messaging

Opt-in

Social Media Marketing Management

Mobile Marketing Management

Loyalty Promotions Management

Marketing Analytics

Communication Archive

Mobile Payments

Application Integration

Surveys Feedback

Vendor Capability Ratings

Usability and Intuitiveness

Ease of IT Administration

Business Value Created

Ease of Implementation

Vendor Support

Quality of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Breadth of Features

Availability and Quality of Training

Ease of Customization