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Daylite

Composite Score
7.4 /10
CX Score
7.5 /10
Category
Daylite
7.4 /10

What is Daylite?

Daylite helps you and your team to manage more clients, close more deals, and finish more projects. Daylite is available exclusively for Mac, iPhone, and iPad and works seamlessly with many of the built-in Apple apps such as Apple Contacts, Apple Calendar, Apple Mail, Siri, Notification Centre, and more!

Company Details


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Awards & Recognition

Daylite won the following awards in the Customer Relationship Management - Small Business category

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Daylite Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Daylite.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Daylite?

2% Negative
12% Neutral
86% Positive

Pros

  • Transparent
  • Trustworthy
  • Friendly Negotiation
  • Respectful

Feature Ratings

Average 82

Lead Management

87

Account and Contact Management

86

Customer Service Management

85

Collaboration

84

Sales Management

82

Activity and Workflow Management

82

Telephony and Call Center Management

81

Marketing Management

79

Analytics and Reporting

78

Quote Contract and Proposal

77

Mobile

76

Vendor Capability Ratings

Average 82

Vendor Support

89

Business Value Created

89

Ease of Implementation

83

Breadth of Features

83

Availability and Quality of Training

82

Ease of IT Administration

82

Quality of Features

81

Usability and Intuitiveness

80

Ease of Data Integration

77

Ease of Customization

77

Product Strategy and Rate of Improvement

76

Daylite Reviews

David P.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2021

Daylite for customer relations

Likeliness to Recommend

9 /10

What differentiates Daylite from other similar products?

I have not worked with similar products as Daylite in our company.

What is your favorite aspect of this product?

The platform ensures that our customers find the most essential services on our user interface. It shows the prices of commodities and services on our customer self service user dashboard.

What do you dislike most about this product?

I have not experienced any drawback from the performance of Daylite.

What recommendations would you give to someone considering this product?

Customer relationship can be streamlined by the use of Daylite in any business enterprise.

Pros

  • Unique Features
  • Efficient Service
  • Inspires Innovation
  • Saves Time
  • Role: Consultant
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jul 2021

Excellent product, lots of customizable items!

Likeliness to Recommend

10 /10

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Ben K.

  • Role: C-Level
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2021

It's a fantastic and easy to use CRM system

Likeliness to Recommend

10 /10

What differentiates Daylite from other similar products?

First, it's a mac only product. My apple clients really like how easy it is to use and navigate. Next the features work really well and getting around are intuitive. It's easy and fast to add custom fields. Data entry is simple, efficient and the keywords and notes on your contacts are very unique and extremely powerful. I love the ease of installation and from an IT perspective it's very simple to administrate. It's basically a cloud back end with a nice simple app front end. This allows for working offline which is handy. The last item is native support for label printing and printing direct mail labels.

What is your favorite aspect of this product?

I like so many of the features but the top are: Very easy to use, works like other mac apps, it's easy and quick to learn, the keywords and notes on the contacts are amazing, then simple and fast smartlists to show me what's most important.

What do you dislike most about this product?

Writing and building custom reports. However, we work with one of their vendors and the vendor is fast and affordable. This isn't a big deal for us, as we only had two reports to re-create. The smartlists handle all the standard queries and are simple to create and customize. Smartlists are quick and simple to create and do not require a third party.

What recommendations would you give to someone considering this product?

If you are a mac user, this is the rolls royce of CRM systems at zoho level pricing. If you need label printing, consider Daylite. Then for simple, fast and easy contact management, this is the way to go. The custom fields, the relationship entities, keywords and notes make managing contacts very different from other systems. Different in a great way. I love the modern sql cloud back end and app front end design. We don't need IT people or have to worry about backups. It's all taken care of. We researched the top 10 CRM vendors and chose Daylite. We are very pleased.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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