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ConnectWise

ConnectWise Screen Connect

8.7 /10
Category
ConnectWise Screen Connect
8.7 /10

What is ConnectWise Screen Connect?

Remote Support Software to deliver direct and fast service to customers manage desktops, mobile devices, and more on demand with ConnectWise ScreenConnect™ Support. Full, attended remote control capabilities that allow technicians to deliver direct and fast service to customers, anytime and anywhere, right from their device. They can swoop in to provide help desk-style services, including break/fix services, on the spot and on the fly, expediting ticket resolution and getting customers back to work faster.

Company Details


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Awards & Recognition

ConnectWise Screen Connect won the following awards in the Remote Support category

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ConnectWise Screen Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ConnectWise Screen Connect.

91 Likeliness to Recommend

1
Since last award

100 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ConnectWise Screen Connect?

0% Negative
8% Neutral
92% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Performance Enhancing
  • Unique Features

Feature Ratings

Average 90

Remote Control

95

Remote Support

93

Attended and Unattended Remote Access

91

Role-Based Access Controls

86

Real User Monitoring

85

Discovery

85

Web & Desktop Conferencing

83

Intelligence Reports

81

Audit Management

81

Augmented Reality Remote Assistance

81

Vendor Capability Ratings

Average 86

Business Value Created

90

Quality of Features

89

Usability and Intuitiveness

88

Vendor Support

88

Breadth of Features

87

Ease of IT Administration

87

Ease of Data Integration

87

Ease of Implementation

85

Availability and Quality of Training

84

Product Strategy and Rate of Improvement

84

Ease of Customization

80

ConnectWise Screen Connect Reviews

Jeremiah S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

Excellened remote assist tool for employee support

Likeliness to Recommend

9 /10

What differentiates ConnectWise Screen Connect from other similar products?

Ease of use

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

I do not have any at this time

What recommendations would you give to someone considering this product?

Know full functionality versus expectations of use cases as in all vendor evals

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Efficient Service

Joe W.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

Fast and doesn't disappoint

Likeliness to Recommend

10 /10

What differentiates ConnectWise Screen Connect from other similar products?

They offer a wide array of products which integrate well with each other

What is your favorite aspect of this product?

It's very quick to connect to a machine

What do you dislike most about this product?

The ability to call scripts when connected to a machine

What recommendations would you give to someone considering this product?

It's a great product which works well

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Musa N.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2023

Easy product to use as there is course you attend

Likeliness to Recommend

10 /10

What differentiates ConnectWise Screen Connect from other similar products?

I love automate that you use to remote to users machine

What is your favorite aspect of this product?

Automate when you installing servers update

What do you dislike most about this product?

Require lot of memory

What recommendations would you give to someone considering this product?

Please try this product you will save as this product give you service desk and also remote support tools

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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