What is ConnectWise Screen Connect?
Remote Support Software to deliver direct and fast service to customers manage desktops, mobile devices, and more on demand with ConnectWise ScreenConnect™ Support. Full, attended remote control capabilities that allow technicians to deliver direct and fast service to customers, anytime and anywhere, right from their device. They can swoop in to provide help desk-style services, including break/fix services, on the spot and on the fly, expediting ticket resolution and getting customers back to work faster.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
1
Since last award
100 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ConnectWise Screen Connect?
Pros
- Enables Productivity
- Helps Innovate
- Performance Enhancing
- Unique Features
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Remote Control
Remote Support
Attended and Unattended Remote Access
Role-Based Access Controls
Discovery
Real User Monitoring
Web & Desktop Conferencing
Intelligence Reports
Audit Management
Augmented Reality Remote Assistance
Vendor Capability Ratings
Business Value Created
Usability and Intuitiveness
Quality of Features
Vendor Support
Ease of IT Administration
Breadth of Features
Ease of Data Integration
Ease of Implementation
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
ConnectWise Screen Connect Reviews
Alex J.
- Role: Information Technology
- Industry: Media
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2023
Great product for a new or growing ITcompany
Likeliness to Recommend
What differentiates ConnectWise Screen Connect from other similar products?
The ease of use from connectwise is just so much better.
What is your favorite aspect of this product?
Implementing this product on end users computer makes life so much easier for any IT department.
What do you dislike most about this product?
Cost is pretty high
What recommendations would you give to someone considering this product?
If you have the capital to invest in Connectwise i highly suggest it.
Pros
- Unique Features
- Efficient Service
- Saves Time
- Fair
Jeremiah S.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jul 2023
Excellened remote assist tool for employee support
Likeliness to Recommend
What differentiates ConnectWise Screen Connect from other similar products?
Ease of use
What is your favorite aspect of this product?
Ease of use
What do you dislike most about this product?
I do not have any at this time
What recommendations would you give to someone considering this product?
Know full functionality versus expectations of use cases as in all vendor evals
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Efficient Service
Joe W.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: IT Leader or Manager
Submitted Jul 2023
Fast and doesn't disappoint
Likeliness to Recommend
What differentiates ConnectWise Screen Connect from other similar products?
They offer a wide array of products which integrate well with each other
What is your favorite aspect of this product?
It's very quick to connect to a machine
What do you dislike most about this product?
The ability to call scripts when connected to a machine
What recommendations would you give to someone considering this product?
It's a great product which works well
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity