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ConnectWise Screen Connect Logo Award Winner Product Badge
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ConnectWise

ConnectWise Screen Connect

8.7 /10
Category
ConnectWise Screen Connect
8.7 /10

What is ConnectWise Screen Connect?

Remote Support Software to deliver direct and fast service to customers manage desktops, mobile devices, and more on demand with ConnectWise ScreenConnect™ Support. Full, attended remote control capabilities that allow technicians to deliver direct and fast service to customers, anytime and anywhere, right from their device. They can swoop in to provide help desk-style services, including break/fix services, on the spot and on the fly, expediting ticket resolution and getting customers back to work faster.

Company Details


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Awards & Recognition

ConnectWise Screen Connect won the following awards in the Remote Support category

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ConnectWise Screen Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ConnectWise Screen Connect.

91 Likeliness to Recommend

1
Since last award

100 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ConnectWise Screen Connect?

0% Negative
8% Neutral
92% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Performance Enhancing
  • Unique Features

Feature Ratings

Average 90

Remote Control

95

Remote Support

93

Attended and Unattended Remote Access

91

Role-Based Access Controls

86

Real User Monitoring

85

Discovery

85

Web & Desktop Conferencing

83

Intelligence Reports

81

Audit Management

81

Augmented Reality Remote Assistance

81

Vendor Capability Ratings

Average 86

Business Value Created

90

Quality of Features

89

Usability and Intuitiveness

88

Vendor Support

88

Breadth of Features

87

Ease of IT Administration

87

Ease of Data Integration

87

Ease of Implementation

85

Availability and Quality of Training

84

Product Strategy and Rate of Improvement

84

Ease of Customization

80

ConnectWise Screen Connect Reviews

Adriana J.

  • Role: Information Technology
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

It allows us to help and support others

Likeliness to Recommend

9 /10

What differentiates ConnectWise Screen Connect from other similar products?

What makes it so useful is that it gives me the opportunity to refine my approach to developing a distinctive and first-class method of managing support. It has certainly enhanced my ability to help customers and resolve any problems they may have.

What is your favorite aspect of this product?

We have relied on ConnectWise Control to help my customers and resolve any issues they might have since we started building our customer base. With an increasing number of customers on hold and the only phone support available, it was getting more difficult every day.

What do you dislike most about this product?

The interface is not as fluid and there are control issues when using the support function, a disadvantage that ConnectWise offers us.

What recommendations would you give to someone considering this product?

Once we made the decision to invest, our experience took a significant leap forward. All companies, no matter how big or small, need support, and we have completed many projects at a sufficient pace and independent of the tasks that need to be done continuously.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Mar 2024

Features are great

Likeliness to Recommend

10 /10

Pros

  • Enables Productivity
  • Trustworthy
  • Unique Features
  • Effective Service
  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Mar 2024

Powerful Remote Access and Support Tool

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

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