What is ConnectWise Screen Connect?
Remote Support Software to deliver direct and fast service to customers manage desktops, mobile devices, and more on demand with ConnectWise ScreenConnect™ Support. Full, attended remote control capabilities that allow technicians to deliver direct and fast service to customers, anytime and anywhere, right from their device. They can swoop in to provide help desk-style services, including break/fix services, on the spot and on the fly, expediting ticket resolution and getting customers back to work faster.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
1
Since last award
100 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ConnectWise Screen Connect?
Pros
- Enables Productivity
- Helps Innovate
- Performance Enhancing
- Unique Features
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Remote Control
Remote Support
Attended and Unattended Remote Access
Role-Based Access Controls
Discovery
Real User Monitoring
Web & Desktop Conferencing
Intelligence Reports
Audit Management
Augmented Reality Remote Assistance
Vendor Capability Ratings
Business Value Created
Usability and Intuitiveness
Quality of Features
Vendor Support
Ease of IT Administration
Breadth of Features
Ease of Data Integration
Ease of Implementation
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
ConnectWise Screen Connect Reviews
Pooran C.
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted May 2024
Easy to use
Likeliness to Recommend
What differentiates ConnectWise Screen Connect from other similar products?
Advanced Mobile Support Improved Cross-Platform Compatibility Enhanced Session Recording Features AI-Based Assistance More Robust Security Features Deeper Analytics and Reporting Tools Integration with Emerging Technologies Customizable User Interface
What is your favorite aspect of this product?
Advanced Mobile Support: While ConnectWise Control offers mobile device support, expanding capabilities to include more advanced features such as remote camera access, on-screen annotations, or expanded mobile OS support could improve usability and troubleshooting on mobile devices.
What do you dislike most about this product?
The filtering system sometimes lacks consistency, as there are instances where specific details fail to appear when we attempt to filter tickets. Improvements to the filter system could enhance overall efficiency.
What recommendations would you give to someone considering this product?
I recommend this tool for managing ticket flow effectively and ensuring timely delivery of solutions to clients.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Adriana J.
- Role: Information Technology
- Industry: Media
- Involvement: End User of Application
Submitted Apr 2024
It allows us to help and support others
Likeliness to Recommend
What differentiates ConnectWise Screen Connect from other similar products?
What makes it so useful is that it gives me the opportunity to refine my approach to developing a distinctive and first-class method of managing support. It has certainly enhanced my ability to help customers and resolve any problems they may have.
What is your favorite aspect of this product?
We have relied on ConnectWise Control to help my customers and resolve any issues they might have since we started building our customer base. With an increasing number of customers on hold and the only phone support available, it was getting more difficult every day.
What do you dislike most about this product?
The interface is not as fluid and there are control issues when using the support function, a disadvantage that ConnectWise offers us.
What recommendations would you give to someone considering this product?
Once we made the decision to invest, our experience took a significant leap forward. All companies, no matter how big or small, need support, and we have completed many projects at a sufficient pace and independent of the tasks that need to be done continuously.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Features are great
Likeliness to Recommend
Pros
- Enables Productivity
- Trustworthy
- Unique Features
- Effective Service