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Atlassian

Confluence

Composite Score

8.8 /10

CX Score

9.1 /10

228 Reviews Write a Review

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

Company Details

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Awards & Recognition

Confluence won the following awards in the Document Management category

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2024 Emotional Footprint Champion

Latest Award, 2024

1 Top Rated Capabilities

1 Top Rated Features

2024

Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

2% Negative

6% Neutral

92% Positive

Pros

Reliable
Respectful
Helps Innovate
Effective Service

Feature Ratings

Average 84

Document Hosting

Document Sharing

Security and Access Control

Access Tracking

Version Control

Searchability

Editor Functions

Metrics and Reporting

Publication Workflow

Indexing and Classification

Check Out Check in

Vendor Capability Ratings

Average 82

Quality of Features

Ease of Implementation

Business Value Created

Breadth of Features

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Vendor Support

Also Featured in...

Task Management

Translation missing: en.product_page.ratings.score 9.2

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Project Management - Enterprise

Translation missing: en.product_page.ratings.score 9.0

View Confluence in this category (opens in a new tab)

Knowledge Management

Translation missing: en.product_page.ratings.score 8.7

View Confluence in this category (opens in a new tab)

Confluence Reviews

Sunny H.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2021

Best tool for sharing information across the team

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

1. Ability to create & share information across the team. 2. Helps to organise similar design documents or information together.

What is your favorite aspect of this product?

Provides a platform to communicate on the share information to all the team members. The stakeholders can monitor & be notified of all the changes being made on the confluence pages.

What do you dislike most about this product?

1. Performance issues with Chrome or similar browser clients. 2. Constant email notifications about changes can be distracting; the option to mute them should be available

What recommendations would you give to someone considering this product?

1. With Confluence, we are making release notes for each production release. 2. Development teams discuss product designs with the stakeholders using Confluence.

Saqib A.

Role: Information Technology
Industry: Banking
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2021

Excellent Product

Likeliness to Recommend

8 /10

What differentiates Confluence from other similar products?

Confluence has a breadth of excellent features that can be used for document hosting and sharing as well as creating content directly within the application.

What is your favorite aspect of this product?

Ability to create content directly within the application and share it with others.

What do you dislike most about this product?

The fact that anyone can edit the content (unless strict access control has been implemented), this makes version control difficult to manage.

What recommendations would you give to someone considering this product?

This is an excellent application to host, share as well as create content for the organisation.

Pros

Continually Improving Product
Reliable
Respectful
Fair

Cons

Security Frustrates
Under Delivered
Leverages Incumbent Status

Myra H.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2021

Confluence is great for document management

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Confluence has an excellent search feature. It also allows for very organized structure of documents, along with version history and access control features.

What is your favorite aspect of this product?

Confluence has excellent search to find any document accurately.

What do you dislike most about this product?

I dislike that Confluence does not have the best integration with other products such as Microsoft Teams.

What recommendations would you give to someone considering this product?

I would highly recommend Confluence for documentation of any kind. It is very versatile and easy to use.

How We Deliver

Confluence

What is Confluence?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

Confluence Ratings

88 Likeliness to Recommend

100 Plan to Renew

1 Since last award

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Confluence?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Document Hosting Centralized hosting of electronic documents, allowing the ability for contributors to upload to a secure area.

Document Sharing Document sharing is the ability to share a document with those who have not been granted explicit access

Security and Access Control Securing of electronic documents from unauthorized access and the ability to assign access to specific users or user groups.

Access Tracking The tracking of document access, including who had opened it or downloaded it.

Version Control Tracking of document versions with each iteration of document changes.

Searchability DMSes generally allow for the ability to conduct searches on document content.

Editor Functions Features to allow designated editors to have the ability to review a document, make notes, corrections, and insert markups for re-editing by the author(s).

Metrics and Reporting This feature enables the DMS administrator to produce reports on the DMS, such as document volumes, document access, publication trends, etc.

Publication Workflow Workflow capability that routes documents across defined roles in the publication process, either for review, editing, publication, etc.

Indexing and Classification Where the DMS will search the contents of all documents, index search results and organize them based on the organization’s taxonomy

Check Out Check in Similar to checking out or signing out a book from the library, this option enables a similar function for designated documents.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Project Management - Enterprise

Knowledge Management

Confluence Reviews

Sunny H.

Best tool for sharing information across the team

Likeliness to Recommend

Saqib A.

Excellent Product

Likeliness to Recommend

Pros

Cons

Myra H.

Confluence is great for document management

Likeliness to Recommend

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Title

1
Since last award

Feature Ratings

Document Hosting

Document Sharing

Security and Access Control

Access Tracking

Version Control

Searchability

Editor Functions

Metrics and Reporting

Publication Workflow

Indexing and Classification

Check Out Check in

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Business Value Created

Breadth of Features

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Vendor Support