What is Confluence?
Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
100 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Confluence?
Pros
- Reliable
- Respectful
- Helps Innovate
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Document Hosting
Document Sharing
Security and Access Control
Access Tracking
Version Control
Searchability
Editor Functions
Metrics and Reporting
Publication Workflow
Indexing and Classification
Check Out Check in
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Business Value Created
Breadth of Features
Ease of Customization
Ease of IT Administration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Data Integration
Usability and Intuitiveness
Vendor Support
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Knowledge Management
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Confluence Reviews
Sunny H.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2021
Best tool for sharing information across the team
Likeliness to Recommend
What differentiates Confluence from other similar products?
1. Ability to create & share information across the team. 2. Helps to organise similar design documents or information together.
What is your favorite aspect of this product?
Provides a platform to communicate on the share information to all the team members. The stakeholders can monitor & be notified of all the changes being made on the confluence pages.
What do you dislike most about this product?
1. Performance issues with Chrome or similar browser clients. 2. Constant email notifications about changes can be distracting; the option to mute them should be available
What recommendations would you give to someone considering this product?
1. With Confluence, we are making release notes for each production release. 2. Development teams discuss product designs with the stakeholders using Confluence.
Saqib A.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2021
Excellent Product
Likeliness to Recommend
What differentiates Confluence from other similar products?
Confluence has a breadth of excellent features that can be used for document hosting and sharing as well as creating content directly within the application.
What is your favorite aspect of this product?
Ability to create content directly within the application and share it with others.
What do you dislike most about this product?
The fact that anyone can edit the content (unless strict access control has been implemented), this makes version control difficult to manage.
What recommendations would you give to someone considering this product?
This is an excellent application to host, share as well as create content for the organisation.
Pros
- Continually Improving Product
- Reliable
- Respectful
- Fair
Cons
- Security Frustrates
- Under Delivered
- Leverages Incumbent Status
Myra H.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2021
Confluence is great for document management
Likeliness to Recommend
What differentiates Confluence from other similar products?
Confluence has an excellent search feature. It also allows for very organized structure of documents, along with version history and access control features.
What is your favorite aspect of this product?
Confluence has excellent search to find any document accurately.
What do you dislike most about this product?
I dislike that Confluence does not have the best integration with other products such as Microsoft Teams.
What recommendations would you give to someone considering this product?
I would highly recommend Confluence for documentation of any kind. It is very versatile and easy to use.