Confluence Customer Reviews 2024

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

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Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

87 Likeliness to Recommend

100 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

3% Negative

6% Neutral

91% Positive

Pros

Reliable
Respectful
Helps Innovate
Efficient Service

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Project Management - Enterprise

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Knowledge Management

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Confluence Reviews

Amilker C.

Role: Operations
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2021

Simples e funcional!

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

É o único produto do mercado bem completo e com diversas integrações nativas.

What is your favorite aspect of this product?

A aplicação é bem leve e a usabilidade é muito simples e intuitiva

What do you dislike most about this product?

O trabalho colaborativo online é ruim e a pesquisa não apresenta os resultados corretos.

What recommendations would you give to someone considering this product?

Aconselho avaliar a suíte completa também para deixar tudo na mesma página

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Chris I.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2021

Amazing if you use Jira to manage sprints

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

It works really well with Jira and is a vast document library, you have the ability to run multiple teams and projects on the same setup.

What is your favorite aspect of this product?

How integrated it is with Jira, it makes my documentation on projects easy.

What do you dislike most about this product?

It has a lack of flexibility on documents, everything is very structured and this can be limiting at times

What recommendations would you give to someone considering this product?

I would only consider this if you are already or thinking of using Jira. They really work well together

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Parul B.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Extensive Features For Team Collaboration

Likeliness to Recommend

8 /10

What differentiates Confluence from other similar products?

Confluence is an excellent platform for team to collaborate and manage their documentation, projects, resources, timelines, reporting etc. It is feature rich and provides almost every feature that is required to manage things at an ease. It can act as a central repository for the teams and help avoid extensive documents to be electronically transferred over the mails causing unnecessary overhead. Instead one may upload the documents on confluence and share the access rights to the intended people thus achieving the required security.

What is your favorite aspect of this product?

Integration with popular software life cycle management platforms like JIRA and Rally has indeed helped users to link user stories to heavily sized documents on confluence at ease. A good level of traceability is achieved helping users to refer the right documentation for a respective requirement captured on JIRA/rally etc.

What do you dislike most about this product?

Sometimes, the search feature loads un-necessary results in the result set, thus causing an extra effort to be spent in order to find the documentation the user is looking for.

What recommendations would you give to someone considering this product?

On and all, Confluence is an excellent platform for the teams to collaborate and helps them to drive the project delivery relatively smoother. There are some wonderful features from reporting standpoint which helps teams to reflect the work down in the best possible way for management to understand and drive value out of it. For any organization, this should be a considerably good pick.

Pros

Unique Features
Helps Innovate
Continually Improving Product
Reliable

How We Deliver

Confluence

What is Confluence?

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Awards & Recognition

Confluence Ratings

87 Likeliness to Recommend

100 Plan to Renew

1 Since last award

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Confluence?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Document Hosting Centralized hosting of electronic documents, allowing the ability for contributors to upload to a secure area.

Document Sharing Document sharing is the ability to share a document with those who have not been granted explicit access

Security and Access Control Securing of electronic documents from unauthorized access and the ability to assign access to specific users or user groups.

Access Tracking The tracking of document access, including who had opened it or downloaded it.

Editor Functions Features to allow designated editors to have the ability to review a document, make notes, corrections, and insert markups for re-editing by the author(s).

Version Control Tracking of document versions with each iteration of document changes.

Publication Workflow Workflow capability that routes documents across defined roles in the publication process, either for review, editing, publication, etc.

Searchability DMSes generally allow for the ability to conduct searches on document content.

Metrics and Reporting This feature enables the DMS administrator to produce reports on the DMS, such as document volumes, document access, publication trends, etc.

Check Out Check in Similar to checking out or signing out a book from the library, this option enables a similar function for designated documents.

Indexing and Classification Where the DMS will search the contents of all documents, index search results and organize them based on the organization’s taxonomy

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Project Management - Enterprise

Knowledge Management

Confluence Reviews

Amilker C.

Simples e funcional!

Likeliness to Recommend

Pros

Chris I.

Amazing if you use Jira to manage sprints

Likeliness to Recommend

Pros

Parul B.

Extensive Features For Team Collaboration

Likeliness to Recommend

Pros

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Title

1
Since last award

Feature Ratings

Document Hosting

Document Sharing

Security and Access Control

Access Tracking

Editor Functions

Version Control

Publication Workflow

Searchability

Metrics and Reporting

Check Out Check in

Indexing and Classification

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Business Value Created

Ease of IT Administration

Ease of Customization

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support