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Atlassian

Confluence

Composite Score
8.8 /10
CX Score
9.1 /10

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

Company Details


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Awards & Recognition

Confluence won the following awards in the Document Management category

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Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

2% Negative
6% Neutral
92% Positive

Pros

  • Reliable
  • Effective Service
  • Respectful
  • Helps Innovate

Feature Ratings

Average 84

Document Hosting

89

Document Sharing

86

Security and Access Control

85

Access Tracking

84

Version Control

84

Searchability

83

Editor Functions

83

Metrics and Reporting

83

Publication Workflow

83

Indexing and Classification

81

Check Out Check in

81

Vendor Capability Ratings

Average 82

Quality of Features

86

Ease of Implementation

85

Business Value Created

84

Ease of Customization

83

Breadth of Features

83

Availability and Quality of Training

82

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Ease of Data Integration

81

Usability and Intuitiveness

80

Vendor Support

79

Confluence Reviews

Teena T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

I've utilized Confluence for crafting user stories, and it has proven to be a valuable tool for collaborative project documentation. Its features for real-time editing, collaboration, and seamless integration with Jira make it particularly suitable for agile development workflows.

What is your favorite aspect of this product?

It is user-friendly and accessible. The platform's intuitive interface and straightforward navigation contribute to a seamless experience, allowing you to focus on creating content and collaborating without unnecessary complexity.

What do you dislike most about this product?

It's not as powerful as the desktop version. Doing big tasks or creating lots of content seems a bit trickier on the mobile app. Require additional approvals and must send an email to secure access to Confluence due to its elevated cost.

What recommendations would you give to someone considering this product?

It's super easy to use, and you can create and organize documents and projects seamlessly. The way it lets you collaborate in real-time and integrate with other tools like Jira is a game-changer. Plus, the interface is intuitive, making it accessible for everyone on the team. It's like having a centralized hub for all your project info, which is a lifesaver.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Becky N.

  • Role: Industry Specific Role
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

"A versatile collaboration tool."

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

It helps our team to collaborate and share information by providing a centralized platform for creating, sharing, and organizing content. In addition, it can be used in conjunction with other Atlassian products, such as Jira and Bitbucket, to facilitate seamless collaboration across different aspects of project management and development.

What is your favorite aspect of this product?

Confluence makes it easy to manage the business requirement documents. It is really a good collaborative platform which helps me in interacting with my team members.

What do you dislike most about this product?

When real-time editing of multiple pages happen, unresponsive pages error occurs.

What recommendations would you give to someone considering this product?

Its robust capabilities and collaborative nature have made it an indispensable component of our routine.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Kyle G.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Unified knowledge and intuitive features

Likeliness to Recommend

8 /10

What differentiates Confluence from other similar products?

Thanks to its tight integration with Jira, Confluence provides a world-class set of tools for managing project documentation. With its intuitive design and group editing tools, it is the perfect complement to Jira's project management capabilities, facilitating effective documentation and information sharing.

What is your favorite aspect of this product?

A great feature of Confluence is its ability to sync with Jira, allowing for real-time updates to our documentation as the project progresses. Facilitate the production, management and coordinated editing of documents. This helps teams resolve document organization, version control, and accessibility issues, leading to an improved and more efficient overall documentation management process.

What do you dislike most about this product?

Two languages cannot be used simultaneously in a single document. An actual locking mechanism is included in the historic version. By offering more adjustable templates, Confluence can greatly improve the user experience. This would allow for greater flexibility in modifying content structures to meet the different needs of project teams.

What recommendations would you give to someone considering this product?

The documentation is more organized and easier to find with its help. Sprint retrospectives and technical design documents (with approvals) are two other uses of confluence. The ability to collaborate with coworkers by exchanging notes. Additionally, I enjoy being able to select from a library of pre-designed templates and add approvals.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Efficient Service

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