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ClickUp

ClickUp

Composite Score
9.0 /10
CX Score
9.2 /10

What is ClickUp?

Build ClickUp into your own mission control center - small team or large team, simple workflows or complex workflows. One platform for everything. Bring everything together in one centralized place to manage all your productivity needs and track progress with custom Dashboards.

Company Details


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Awards & Recognition

ClickUp won the following awards in the Project Management - Enterprise category

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ClickUp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ClickUp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ClickUp?

1% Negative
2% Neutral
97% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Acts with Integrity

Feature Ratings

Average 85

Collaboration

91

Workflow Management

90

Resource Management

86

Document Management

86

Planning and Scheduling

86

Dependency and Milestone Tracking

86

Time & Expense Tracking

84

Hierarchical Task Management

83

Reporting

82

Budget Management

82

Mobile Access

77

Vendor Capability Ratings

Average 84

Quality of Features

89

Breadth of Features

89

Business Value Created

88

Ease of Data Integration

87

Ease of Implementation

87

Ease of Customization

85

Product Strategy and Rate of Improvement

84

Ease of IT Administration

83

Availability and Quality of Training

81

Usability and Intuitiveness

80

Vendor Support

78

ClickUp Reviews

Laura M. B.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Best for collaborating on project management.

Likeliness to Recommend

9 /10

What differentiates ClickUp from other similar products?

Clickup is assisting our staff in concentrating on all of our initiatives. I like how everything is contained within the app, including simple access to Google Docs and emails. We were able to provide clarity to the whole team about their tasks, internally track the progress of developer work, and external stakeholders could observe the development. One of the most useful features is the ability to hold chats in ClickUp, much like we would in Slack.

What is your favorite aspect of this product?

I appreciate how frequently Clickup releases updates. I believe they are a firm that is constantly concerned with their consumers and strives to deliver the finest product available. It's a highly user-friendly application, similar to Trello, so it's simple to get new coworkers up to speed. However, ClickUp functionality is more comprehensive and powerful than Jira. Not only does my development team utilize ClickUp, but so do our marketing, business, and leadership teams. Clickup capability and adaptability greatly above anything else in this price range.

What do you dislike most about this product?

Setup is a little clumsy, and there are so many different ways to set it that it might be difficult to figure out what works best for your specific needs. Although there are numerous instructions available, it might be difficult to find the exact tutorial that demonstrates my unique requirement for what I want to make.

What recommendations would you give to someone considering this product?

Watch a lot of YouTube videos on best practices for setting up your Clickup workplace. It's fantastic after you've set it up, but be sure to read all of the features and the various ways you may use it to best fit your needs. When setting up ClickUp, take the time to consider structure. Find a ScrumMaster or someone who is well-versed in JIRA.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Sydney H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Great for keeping track of time spent on projects

Likeliness to Recommend

9 /10

What differentiates ClickUp from other similar products?

Our primary task management tool is ClickUp. Currently, the entire company relies on it to keep track of both routine operations and special projects. As an agile business, it has been quite useful for us in terms of sprint planning, time estimation, and the subsequent phases of actually doing the work and keeping track of how much of it is finished. We may also receive many reports detailing the individual members' and the team's contributions.

What is your favorite aspect of this product?

ClickUp is used all around the company. As the project manager, I use it to delegate and monitor the work of our creative, tech, and marketing teams. To better manage time for our retainer-based clients and for internal resource planning, we can readily see how much time each team member spends on each job.

What do you dislike most about this product?

Automation of custom fields ought to be more flexible and user-friendly. There may be occasions when the user interface is unresponsive or takes a long time to load all of the necessary data. They have a shaky documentation system. As a result of employing it, we had to discard certain data.

What recommendations would you give to someone considering this product?

If you're searching for an intuitive tool to keep track of your projects, activities, and time, go no further than ClickUp. Although it may not be the greatest option if you need a tool tailored to a certain approach to project management (Agile, etc.), it can be adapted to work with any approach.

Pros

  • Enables Productivity
  • Trustworthy
  • Efficient Service
  • Saves Time

caroline B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

This is the best gift for project managers.

Likeliness to Recommend

9 /10

What differentiates ClickUp from other similar products?

High level of customization. ClickUp is affordable. The UI is simple and smooth. There are onboarding videos. The support offered is helpful and instant.

What is your favorite aspect of this product?

ClickUp allows us to create different views to track projects due every week. Integrates with email for notification/reminders. There are different spaces that can be used for multiple departments. There are plenty of pre-customized project templates. The Gannt charts. Kanban boards.

What do you dislike most about this product?

Some integrations do not work well. One cannot edit the sprint date once it is created. The learning curve is a bit steep.

What recommendations would you give to someone considering this product?

ClickUp is by far the best project management tool we have used. We use it for our project/task management and knowledge base. I love that it is able to assign and track work, for instance, time estimation, time logging, assigning to multiple people, subtasks for breaking down large tasks due dates and so much more. It goes further to provide multiple ways to view data from boards, list views, mind maps, and Gantt charts. highly recommend ClickUp.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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