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ClickUp

ClickUp

Composite Score
9.0 /10
CX Score
9.2 /10

What is ClickUp?

Build ClickUp into your own mission control center - small team or large team, simple workflows or complex workflows. One platform for everything. Bring everything together in one centralized place to manage all your productivity needs and track progress with custom Dashboards.

Company Details


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Awards & Recognition

ClickUp won the following awards in the Project Management - Enterprise category

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ClickUp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ClickUp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ClickUp?

1% Negative
2% Neutral
97% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Acts with Integrity

Feature Ratings

Average 85

Collaboration

91

Workflow Management

90

Resource Management

86

Document Management

86

Planning and Scheduling

86

Dependency and Milestone Tracking

86

Time & Expense Tracking

83

Hierarchical Task Management

83

Reporting

82

Budget Management

81

Mobile Access

77

Vendor Capability Ratings

Average 84

Quality of Features

88

Breadth of Features

88

Business Value Created

88

Ease of Implementation

87

Ease of Data Integration

86

Ease of Customization

84

Product Strategy and Rate of Improvement

84

Ease of IT Administration

83

Availability and Quality of Training

80

Usability and Intuitiveness

79

Vendor Support

77

ClickUp Reviews

Cindy L.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Excellent software with lots of documentation.

Likeliness to Recommend

9 /10

What differentiates ClickUp from other similar products?

At the enterprise level, transition from a waterfall to an agile methodology (work in progress). Obtain data on the workload per worker, team, and customer. Business performance is being carefully measured and is projected to increase in the future. All of our SOPs are now treated as documents in ClickUp, with a massive hierarchy. All of our development checklists, along with SOPs and processes, are in one location. At ClickUp, we have a whole HR hiring process that has fully replaced an HR technology we previously utilized.

What is your favorite aspect of this product?

It's the only project management software I've encountered that integrates project management tasks and checklists with document management; having them both in one place is incredible. ClickUp is an outstanding cross-platform solution for mobile users, with highly customizable quick and simple dashboard settings and a large number of pre-built automations.

What do you dislike most about this product?

It can be a little unstable at times, but its development staff is always issuing updates because the product is expanding so quickly. This typically indicates that something will go awry. They do, however, have a good mechanism for tracking and addressing issues. Using custom fields as an option in all widget configuration choices in panels. Custom roles should be fundamental security capability, not a company-only option.

What recommendations would you give to someone considering this product?

If your approach is extremely PMO, I recommend modeling numerous projects end-to-end to see if controlling time and dates using clickup makes sense for you. It's incredible software that will alter your life (once you get the hang of it), but there's a steep learning curve, and three years later, I'm still learning new things every day. My advise is to hire a ClickUp specialist to assist you in getting it set up right in the beginning, as it will save you a lot of hassle and confusion later on.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Helen M.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Good project management tool improves productivity

Likeliness to Recommend

9 /10

What differentiates ClickUp from other similar products?

The biggest issue I've resolved with ClickUp is a lack of clarity. ClickUp assists me in determining what to work on and when. I don't have to spend as much time figuring out what's next because to its many filters and views, "align" option, and calendar home page. As my team has expanded, I've realized that I need to be able to grasp the status of team projects while on the move. The ability to monitor the status at any moment and answer any queries from management as I know it is amazing.

What is your favorite aspect of this product?

My favorite features as an expert user are the different perspectives and the option to set multiple filters to focus on my job. I enjoy how simple it is to use, how customized it is, and how affordable it is. I also enjoy the idea that, despite being a relatively new tool, a community is assisting and supporting it, and there is a possibility to propose additional features and extensions that we as users require. My team and I have successfully implemented ClickUp, and it is extensively utilized by our vendors, agencies, and others.

What do you dislike most about this product?

I honestly have no more complaints about this excellent software it has been a game changer for good in our company.

What recommendations would you give to someone considering this product?

ClickUp is overly feature-rich and confusing at first, but they provide beginner, intermediate, and expert training to familiarize you with ClickUp and its capabilities; there's no need to start with everything and become overwhelmed.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Efficient Service

Laura A.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

"Very complete and easy to use tool"

Likeliness to Recommend

10 /10

What differentiates ClickUp from other similar products?

Differs from other programs in that it is simple to use, has an excellent price-to-value ratio, and allows you to invite a large number of guests, which enables you to exchange information with external services as necessary.

What is your favorite aspect of this product?

The application provides a user-friendly design and a variety of features, such as a calendar and a bulletin board, for arranging material and topics from many sources.

What do you dislike most about this product?

While there isn't much to complain about, it may be frustratingly sluggish when opening some embedded design files. This is, in part, due to the size of the file, but it's still something that should be improved upon.

What recommendations would you give to someone considering this product?

The thought of switching from JIRA or Monday.com to a new system might be daunting, but in reality, it's ridiculously simple. ClickUp makes the import procedure ridiculously simple and quick, and it does put you in a position to succeed. Make as much use as possible of ClickUp's pre-made layouts, too. I highly recommend the program.

Pros

  • Reliable
  • Unique Features
  • Efficient Service
  • Effective Service

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