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Cisco Systems

Cisco Umbrella

Composite Score
8.8 /10
CX Score
9.2 /10
Category
Cisco Umbrella
8.8 /10

What is Cisco Umbrella?

Cisco Umbrella offers flexible, cloud-delivered security when and how you need it. It combines multiple security functions into one solution, so you can extend protection to devices, remote users, and distributed locations anywhere.

Company Details


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Awards & Recognition

Cisco Umbrella won the following awards in the Secure Access Service Edge category

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Cisco Umbrella Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cisco Umbrella.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

2
Since last award

98 Plan to Renew

2
Since last award

92 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cisco Umbrella?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 85

Secure Web Gateway (SWG)

91

Enablement for Security Teams

89

Zero Trust

89

Web Application and API Protection (WAAP)

87

Network Sandboxes

86

Viable Alternative VS Traditional MPLS

86

Cloud Access Security Broker (CASB)

86

Firewall as a Service (FWaaS)

84

SD-WAN

82

Remote Browser Isolation (RBI)

82

Data Analytics / BI / AI

80

Vendor Capability Ratings

Average 84

Breadth of Features

87

Business Value Created

87

Ease of Implementation

86

Ease of Customization

86

Quality of Features

86

Product Strategy and Rate of Improvement

84

Usability and Intuitiveness

83

Ease of IT Administration

83

Ease of Data Integration

81

Availability and Quality of Training

80

Vendor Support

78

Cisco Umbrella Reviews

Freda H.

  • Role: Operations
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

Cisco Umbrella secure access lessens complexity

Likeliness to Recommend

9 /10

What differentiates Cisco Umbrella from other similar products?

The security service team was a true asset it gave us an advantage point where the company spent less on specialized staffing, when operating in a secure digital environment was sought after they provided good advice to remedy problems before they began. Unified and enhance security functions were state of the art.

What is your favorite aspect of this product?

Lessening the complexity for the company major components exist when Intergrations, implementation of SASE into networks, infrastructure while attempting to meet requirements ask for by the organization that clearly has an outdated system which untimely needs additional testing, staffing resources with applicable skills, deployment and optimization to enhance features and teak capabilities.

What do you dislike most about this product?

The additional cost associated with the product and services which led to a reduction in formal training of team members and the cisco team client services are not always readily available when needed., plan in advance.

What recommendations would you give to someone considering this product?

The SD Wan and cloud firewalls with the unified, enhanced security features was worth the investment, conduct a comprehensive evaluation with use cases, ask about features not listed that are on your wish list expect cost savings by consolidating multiple system and tools

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Nov 2024

Easy to use and implement if you have the budget!

Likeliness to Recommend

8 /10

Pros

  • Security Protects
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cons

  • Less Generous
  • Less Friendly Negotiation
  • Less Transparent

José Antonio P.

  • Role: Information Technology
  • Industry: Food and Beverage
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Great way to filter web traffic

Likeliness to Recommend

9 /10

What differentiates Cisco Umbrella from other similar products?

Cisco Umbrella makes a great work filtering traffic to the internet, web sites and domains. One of the main differences with other products is that gives you the option to have the client installed in your PC so no matter if you are in the office or not, your traffic to the web is protected.

What is your favorite aspect of this product?

The analysis and reporting dashboards are great, it has historical data for a long time that can be useful in case of troubleshooting. It can connect with AD so you can filter by hostname, IP address or destination IP or domain.

What do you dislike most about this product?

I would only add the possibility of being able to integrate the product with other products such as firewalls and with Microsoft Azure.

What recommendations would you give to someone considering this product?

Umbrella is a great tool for DNS security, it can complement your network security rules adding a extra layer of security. It's easy to implement, manage and troubleshooting. You can protect your entire office network by th Public IP and protect your end users devices installing the agent software.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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