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CircleLoop

Circleloop

Composite Score

8.4 /10

CX Score

8.2 /10

18 Reviews Write a Review

What is Circleloop?

CircleLoop is a UK-built, next generation phone system for business which runs in powerful desktop and mobile apps. Packed with smart features such as call recording, integrations and analytics it delivers huge flexibility and productivity benefits when compared to traditional phone systems. CircleLoop is quick and easy to set up, running in simple desktop and mobile apps, connecting everyone, everywhere on the devices you already have. Everything you expect from a business phone system and more - call recording, voicemail transcription, team, and menu structures.

Company Details

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Circleloop Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Circleloop.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

96 Likeliness to Recommend

94 Plan to Renew

79 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Circleloop?

0% Negative

11% Neutral

89% Positive

Pros

Enables Productivity
Trustworthy
Efficient Service
Inspires Innovation

Feature Ratings

Average 89

Analytics Reporting

Communications

Secure Access

Audio Transcription

Presence IM

Call Management

Mobility

Centralized Management Portal

Third-Party Integration

Session Border Controller

Web & Desktop Conferencing

Vendor Capability Ratings

Average 87

Vendor Support

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Breadth of Features

Usability and Intuitiveness

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Ease of Customization

Circleloop Reviews

Muti N.

Role: Operations
Industry: Consulting
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Dec 2022

Easy to use. Can be accessed from all devices.

Likeliness to Recommend

8 /10

What differentiates Circleloop from other similar products?

User friendliness

What is your favorite aspect of this product?

Access, call recording and voicemail to text

What do you dislike most about this product?

Cost of subscription

What recommendations would you give to someone considering this product?

Try it before you buy it

Pros

Respectful
Enables Productivity
Efficient Service
Trustworthy

Cons

Slower Product Innovation
Under Delivered
Charges for Enhancements

Aidan D.

Role: C-Level
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2022

Attractive, easy-to-use product with great support

Likeliness to Recommend

10 /10

What differentiates Circleloop from other similar products?

Circleloop uses the latest tech, so there's no ugly last-century stuff lurking there. I prefer to use only web-based applications, although it does have a really good desktop app as well. The clincher for me is the flexibility of pricing and contract - it's really easy-in, easy-out. Although having signed up for CL with two businesses now, I haven't yet felt the need to 'out'!

What is your favorite aspect of this product?

The user interface is really cleanly designed and easy to use. Automated transcription of voicemails is super useful for my customers.

What do you dislike most about this product?

Can't really say that there is anything I dislike about it.

What recommendations would you give to someone considering this product?

Just try it out. It's super easy to set up and use, and the vendor is really helpful and flexible. You have nothing to lose!

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Asmaa G.

Role: Sales Marketing
Industry: Communications
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2022

Fantastic product.

Likeliness to Recommend

10 /10

What differentiates Circleloop from other similar products?

Easy to get and helpful staff.

What is your favorite aspect of this product?

It didn't take more than half an hour to have a land line number running.

What do you dislike most about this product?

No actually noting everything is perfect.

What recommendations would you give to someone considering this product?

It's Fantastic and easy to get .

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Circleloop

What is Circleloop?

Company Details

Need Assistance?

Circleloop Ratings

96 Likeliness to Recommend

94 Plan to Renew

79 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Circleloop?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Analytics Reporting Monitoring and reporting tool which delivers a complete view of Unified Communications usage and associated costs.

Communications Includes communication portals, secure messaging, and automated alerts.

Secure Access Establishment of a VPN session to the internal phone system.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Presence IM Knowing the availability of users.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Third-Party Integration Integration with business processes and workflow applications. Key goal is to reduce latency.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Circleloop Reviews

Muti N.

Easy to use. Can be accessed from all devices.

Likeliness to Recommend

Pros

Cons

Aidan D.

Attractive, easy-to-use product with great support

Likeliness to Recommend

Pros

Asmaa G.

Fantastic product.

Likeliness to Recommend

Pros

Title

Feature Ratings

Analytics Reporting

Communications

Secure Access

Audio Transcription

Presence IM

Call Management

Mobility

Centralized Management Portal

Third-Party Integration

Session Border Controller

Web & Desktop Conferencing

Vendor Capability Ratings

Vendor Support

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Breadth of Features

Usability and Intuitiveness

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Ease of Customization