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CircleLoop

Circleloop

Composite Score

8.4 /10

CX Score

8.2 /10

18 Reviews Write a Review

What is Circleloop?

CircleLoop is a UK-built, next generation phone system for business which runs in powerful desktop and mobile apps. Packed with smart features such as call recording, integrations and analytics it delivers huge flexibility and productivity benefits when compared to traditional phone systems. CircleLoop is quick and easy to set up, running in simple desktop and mobile apps, connecting everyone, everywhere on the devices you already have. Everything you expect from a business phone system and more - call recording, voicemail transcription, team, and menu structures.

Company Details

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Circleloop Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Circleloop.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

96 Likeliness to Recommend

94 Plan to Renew

79 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Circleloop?

0% Negative

11% Neutral

89% Positive

Pros

Enables Productivity
Trustworthy
Efficient Service
Inspires Innovation

Feature Ratings

Average 89

Analytics Reporting

Communications

Secure Access

Audio Transcription

Presence IM

Call Management

Mobility

Centralized Management Portal

Third-Party Integration

Session Border Controller

Web & Desktop Conferencing

Vendor Capability Ratings

Average 87

Vendor Support

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Breadth of Features

Usability and Intuitiveness

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Ease of Customization

Circleloop Reviews

Abdul L.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2022

Amazing value for money! 10/10 Support & Features

Likeliness to Recommend

10 /10

What differentiates Circleloop from other similar products?

Circleloops packages are affordable for business owners paying far less than what you would on a normal landline. Their team are always on job with any issues you may face setting up. Very friendly and knowledgable and always willing to help unlike BT, there are a lot of verification setups involved before you can talk about anything. You could easily waste hours speaking with BT and have no resolutions. Circleloop has surprised me with their level of customer service. Some of their feature our business will benefit from includes; phone app, customisable hold music, easy transfers, out-of-hours settings & CRM integrations.

What is your favorite aspect of this product?

My favorite aspect is the level of control & in-app features you get over your phones compared to a standard landline.

What do you dislike most about this product?

It would be cool if we could integrate Microsoft business central but that's an added bonus.

What recommendations would you give to someone considering this product?

The quality of features and support you get for the price paid are unmatched across the market.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Anis R.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

Highly Recommend! Easy to Use & Implement!

Likeliness to Recommend

9 /10

What differentiates Circleloop from other similar products?

Pricing and unlimited calls with Circleloop made it a no brainer.

What is your favorite aspect of this product?

Unlmited calls to US and UK, call recording and flexibility of numbers to use.

What do you dislike most about this product?

Nothing to dislike if I am totally honest.

What recommendations would you give to someone considering this product?

Have a talk with the team, they're patient and understanding of your needs.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Role: Operations
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Dec 2022

Great customer service, just what i was looking fo

Likeliness to Recommend

9 /10

Pros

Efficient Service
Caring
Respectful
Transparent

How We Deliver

Circleloop

What is Circleloop?

Company Details

Need Assistance?

Circleloop Ratings

96 Likeliness to Recommend

94 Plan to Renew

79 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Circleloop?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Analytics Reporting Monitoring and reporting tool which delivers a complete view of Unified Communications usage and associated costs.

Communications Includes communication portals, secure messaging, and automated alerts.

Secure Access Establishment of a VPN session to the internal phone system.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Presence IM Knowing the availability of users.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Third-Party Integration Integration with business processes and workflow applications. Key goal is to reduce latency.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Circleloop Reviews

Abdul L.

Amazing value for money! 10/10 Support & Features

Likeliness to Recommend

Pros

Anis R.

Highly Recommend! Easy to Use & Implement!

Likeliness to Recommend

Pros

Great customer service, just what i was looking fo

Likeliness to Recommend

Pros

Title

Feature Ratings

Analytics Reporting

Communications

Secure Access

Audio Transcription

Presence IM

Call Management

Mobility

Centralized Management Portal

Third-Party Integration

Session Border Controller

Web & Desktop Conferencing

Vendor Capability Ratings

Vendor Support

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Breadth of Features

Usability and Intuitiveness

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Ease of Customization