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ZoomInfo Technologies Inc

Chorus by ZoomInfo

Composite Score

8.4 /10

CX Score

8.6 /10

340 Reviews Write a Review

What is Chorus by ZoomInfo?

Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. We're changing that.

Company Details

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Awards & Recognition

Chorus by ZoomInfo won the following awards in the Conversation Intelligence category

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Chorus by ZoomInfo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Chorus by ZoomInfo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

99 Plan to Renew

82 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Chorus by ZoomInfo?

3% Negative

17% Neutral

80% Positive

Pros

Enables Productivity
Respectful
Fair
Performance Enhancing

Feature Ratings

Average 82

Call Recording

Manager Annotation and Feedback

Artificial Intelligence Engine

Call Analytics

Role-Based Access

Application Integration

Audio Transcription

Mobile Support

Conversation Coaching

Dashboards and Reporting

Pipeline Visibility

Vendor Capability Ratings

Average 80

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Availability and Quality of Training

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Also Featured in...

Sales Coaching

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Chorus by ZoomInfo Reviews

Kelvin G.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2021

Annotation Solution and Easy to Set.

Likeliness to Recommend

9 /10

What differentiates Chorus by ZoomInfo from other similar products?

The best customer services management platform that easily provide multiple solution from easy reports building, call easy recording capability and also amazing workflow management solution.

What is your favorite aspect of this product?

The dashboard arrangement is the best and easy to understand how the functions performs and the quality of the services is excellent.

What do you dislike most about this product?

Nothing for me to complain about the capabilities and easy features offered by this software. Technical team is also the best and very active team.

What recommendations would you give to someone considering this product?

Easy system that can easily manage various customers call and also record any required conversation easily and production of data analytics is effective.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Operations
Industry: Construction
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Aug 2021

Easy to use, helpful

Likeliness to Recommend

10 /10

Pros

Respectful
Efficient Service
Effective Service
Saves Time

Chandler L.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2021

Easy to use, essential in my role

Likeliness to Recommend

9 /10

What differentiates Chorus by ZoomInfo from other similar products?

Chorus.ai is a must-have in a customer-facing sales role. I review my calls constantly, and am grateful for the AI built in that coaches me, rather than just listening back to a recording of the call. It has amazing features and is continually improving. It's integrations with Salesforce and our other tools are essential to what we do as well.

What is your favorite aspect of this product?

The call analytics (who spoke the most, what percentage of time) and the AI built in that coaches you. For me, I'm reviewing a lot of calls that I didn't get to sit in on, so I can quickly see what the "next steps" are for that deal.

What do you dislike most about this product?

It sometimes takes a long time after the call for the recording to be made available, and sometimes I don't get the email notification that it is ready.

What recommendations would you give to someone considering this product?

If you need in-depth coaching on calls, or just a way to quickly review what happens, Chorus is amazing.

Pros

Continually Improving Product
Reliable
Unique Features
Security Protects

How We Deliver

Chorus by ZoomInfo

What is Chorus by ZoomInfo?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

Chorus by ZoomInfo Ratings

88 Likeliness to Recommend

99 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love Chorus by ZoomInfo?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Call Recording Inbound and outbound calls are captured and retained in the platform, and can be appended with relevant metadata (such as callers, date/time, subject).

Manager Annotation and Feedback The solution allows managers to provide annotation and feedback on recorded calls, and to assign calls a score based on predefined or user-defined rubric.

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Call Analytics Real-time and historical reporting and analytics on call metrics, such as talk time, competition win rate, key words, sentiment etc.

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Conversation Coaching The solution makes proactive recommendations to sales reps based on call attributes and dynamics, for example, balance of talk time or keywords mentioned.

Dashboards and Reporting Customizable dashboards to track KPIs, rep performance, and metrics.

Pipeline Visibility Single view into deals by combining customer interactions for visibility into executive involvement, history with past employees and leading sales indicators.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Sales Coaching

Chorus by ZoomInfo Reviews

Kelvin G.

Annotation Solution and Easy to Set.

Likeliness to Recommend

Pros

Easy to use, helpful

Likeliness to Recommend

Pros

Chandler L.

Easy to use, essential in my role

Likeliness to Recommend

Pros

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Title

Feature Ratings

Call Recording

Manager Annotation and Feedback

Artificial Intelligence Engine

Call Analytics

Role-Based Access

Application Integration

Audio Transcription

Mobile Support

Conversation Coaching

Dashboards and Reporting

Pipeline Visibility

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Availability and Quality of Training

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization