What is Chorus by ZoomInfo?
Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. We're changing that.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
99 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Chorus by ZoomInfo?
Pros
- Enables Productivity
- Respectful
- Fair
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Manager Annotation and Feedback
Artificial Intelligence Engine
Call Analytics
Role-Based Access
Application Integration
Audio Transcription
Mobile Support
Conversation Coaching
Dashboards and Reporting
Pipeline Visibility
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
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Chorus by ZoomInfo Reviews
Steve H.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2022
High utility product - great for coaching
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
I didn't evaluate other products but I know our organization evaluated Gong and Chorus. Chorus won out.
What is your favorite aspect of this product?
I love the call recording (simplicity of adding it to a Zoom call) and beyond that the coaching options. As a manager I used to make manager annotations on calls my reps would surface to me and tie them to the exact section of the call so they could listen again and learn from it. Lastly, creating playlists of great calls at different points in the sales cycle is highly useful for my teams and myself as a rep.
What do you dislike most about this product?
I have had periodic issues where Chorus doesn't join my calls with no warning but usually a reset in the settings fixes it.
What recommendations would you give to someone considering this product?
Think about how you coach your reps today. If you are only able to coach on calls you are physically on, this extends your sphere of influence and impact. If you are doing this today but seeing if Chorus is better. Having used Chorus for almost 5 years, I can state that they have innovated and adapted over the years which is always something I look for in a tech partner.
Pros
- Performance Enhancing
- Enables Productivity
- Efficient Service
- Effective Service
Jeremy H.
- Role: Consultant
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Feb 2022
Extremely helpful tool that is user friendly
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
The cross collaboration tools are wonderful
What is your favorite aspect of this product?
Being able to quickly access important moments of a call and to be able to tag a member of my team.
What do you dislike most about this product?
Can't think of anything
What recommendations would you give to someone considering this product?
If you want your sales, implementation, customer success, and support teams to succeed, then use Chorus.ai
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Andrew Francis S.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2022
Convenience and coaching for all!
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
UI keeps things simple,
What is your favorite aspect of this product?
breakdown of talk time, auto skip to customer answers
What do you dislike most about this product?
no hard complaints to specify
What recommendations would you give to someone considering this product?
if you have a coaching culture (vs a dashboard management culture) it’s invaluable
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Reliable
Cons
- Charges for Enhancements
