What is Certinia Professional Services Cloud?
Manage your resources, projects, and financials in the same application as your customer interactions with Professional Services Cloud from Certinia.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
92 Plan to Renew
74 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+77 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Certinia Professional Services Cloud?
Pros
- Reliable
- Respectful
- Security Protects
- Performance Enhancing
Cons
- Under Delivered
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Reporting
Time Management
Auditability
Security
Resource Management
Project Management
Business Process Analysis (BPA)
Expense Detail Tracking
Process Automation
Team Collaboration
Billing
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Customization
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Breadth of Features
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Certinia Professional Services Cloud Reviews
Austin R.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Mar 2022
Good product, very easy for me as the admin to nav
Likeliness to Recommend
What differentiates Certinia Professional Services Cloud from other similar products?
I have only dealt with FF and never used a similar product
What is your favorite aspect of this product?
The resource planner and easily creating assignments and resource requests
What do you dislike most about this product?
Sometimes, messing with the project gantt affects the length and hours of the assignment
What recommendations would you give to someone considering this product?
Make sure it fits all of your business needs before purchasing
Pros
- Reliable
- Trustworthy
- Respectful
- Fair
Nate Z.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Mar 2022
Great PSA!
Likeliness to Recommend
What differentiates Certinia Professional Services Cloud from other similar products?
Support and Speed of Innovation. Financial Force continues to add new and innovative features to their products that other companies simply can't keep up with.
What is your favorite aspect of this product?
Ease of Reporting and Dashboards. Much easier to pull reports from Force.com over most other applications.
What do you dislike most about this product?
The Gantt chart is relatively new and is missing the capability to manage a program with in it and creating dependencies is a very painful experience.
What recommendations would you give to someone considering this product?
Stick to the Implementation Teams best practices. It may be painful at first, but the can really move your team forward.
Pros
- Efficient Service
- Effective Service
- Caring
- Saves Time
Navinkumar R.
- Role: Industry Specific Role
- Industry: Shipping
- Involvement: Business Leader or Manager
Submitted Mar 2022
Fabulous product
Likeliness to Recommend
What differentiates Certinia Professional Services Cloud from other similar products?
The customization part especially with the reports makes it unique
What is your favorite aspect of this product?
The reports and dashboards are my favorite always, It makes our work easy. We can create our own report in any format as per our requirements
What do you dislike most about this product?
There are some functionalities which needs some improvement and which is time consuming like the gantt chart updation
What recommendations would you give to someone considering this product?
This product provides you an end to end solution in project management and resource management. It mostly covers all the requirements of the organization and easy to track the project, the resources and the budget and deliverables as well.
Pros
- Helps Innovate
- Performance Enhancing
- Efficient Service
- Effective Service
