What is Certinia Professional Services Cloud?
Manage your resources, projects, and financials in the same application as your customer interactions with Professional Services Cloud from Certinia.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
92 Plan to Renew
74 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+77 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Certinia Professional Services Cloud?
Pros
- Reliable
- Respectful
- Security Protects
- Performance Enhancing
Cons
- Under Delivered
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Reporting
Time Management
Auditability
Security
Resource Management
Project Management
Business Process Analysis (BPA)
Expense Detail Tracking
Process Automation
Team Collaboration
Billing
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Customization
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Breadth of Features
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Certinia Professional Services Cloud Reviews
Hugo N.
- Role: Consultant
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2022
Great tool for professional services
Likeliness to Recommend
What differentiates Certinia Professional Services Cloud from other similar products?
In my experience, it would be that this tool allow us to efficiently work on the metrics of our projects even having multiple clients. The reports that can be generated in projects are really good and it's easy to export the data in order to use it in PowerBI or other similar tools.
What is your favorite aspect of this product?
Thanks to the platform it's built in, it's easy to adapt or customize the application to satisfy the needs of the users without actually having to involve developers. The tool also offers a great flexibility so it can be adapted to the needs of the company.
What do you dislike most about this product?
It might be a bit complicated to work on integrations some times.
What recommendations would you give to someone considering this product?
Make sure to provide a good training to the end users as it might be a bit complicated at first. I would recommend to get a good contract as well in order to receive an appropriate customer support in case you need it.
Pros
- Reliable
- Trustworthy
- Efficient Service
- Respectful
Jill B.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2022
An efficient solution that is easily maintained
Likeliness to Recommend
What differentiates Certinia Professional Services Cloud from other similar products?
FinancialForce has been much easier to customize and maintain than another accounting platform I had previously worked with as a system administrator.
What is your favorite aspect of this product?
I've been using FinancialForce for a year, and we have had zero outages/down time. I love the reliability. Also, the FinancialForce Community portal enables me to quickly find solutions to any questions that I have. I was especially grateful for the excellent training resources when I was a new admin.
What do you dislike most about this product?
It has been necessary to make code changes to accommodate large transactions that are unable to process due to Salesforce limitations. This is frustrating for our users and is an added expense to have an outside contractor develop a viable solution.
What recommendations would you give to someone considering this product?
If possible, connect with similar sized organizations that are FinancialForce customers.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Matteo D.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Mar 2022
Holistic offering from sales to billing
Likeliness to Recommend
What differentiates Certinia Professional Services Cloud from other similar products?
It offers a full holistic set of features starting from sales cycle coverage to project management, including time tracking and resource management, up to invoicing and billing.
What is your favorite aspect of this product?
It is fully integrated with Salesforce platform, sharing most of the concepts and thus allowing for a real quick learning curve.
What do you dislike most about this product?
Time management it is probably too limited, by having the underlying datamodel strictly weekly based. If it were daily based, better reporting capabilities would be available.
What recommendations would you give to someone considering this product?
Consider this product if you want to use it plain vanilla (or with minimal adaptations) and you think you can adapt your organization to the out of the box provided features. Strong customization can be achieved using very technical solutions like triggers, but the complexity of the solution easily increases making the final one difficult to be maintained. In that not recommended scenario, the risk is to lose the chance to easily upgrade to quarterly provided product updates.
Pros
- Continually Improving Product
- Enables Productivity
- Performance Enhancing
- Efficient Service
Cons
- Commodity Features
